8.0 Excellent11 Nov 2019
Cons: I asked for a pick up truck when I placed my order. They didn’t have it when I landed, I needed to move some things from one place to another, that’s why I asked for a pick up truck. They should definitely make sure they have a back up plan before advertising what they have.
2.8 Mediocre19 Mar 2019
We returned car after 3 days and are still waiting for our money toCons: Not getting my money back as promised, I was told I would have to wait 21 days and is well beyond that, still waiting for 1300 credit to my visa.
7.2 Good17 Feb 2019
Pros: easy to pick up car and drop it off, good value compared to booking directly with Avis
8.0 Excellent20 Apr 2018
Pros: friendly and efficientCons: all was good
10.0 Excellent10 Aug 2017
Pros: The kindness of the people at the frontdesk at the airport. No hidden fees, you pay what you are told to in the reservation.
4.4 Okay3 Apr 2017
Poor customer service that wouldn't provide charge receiptCons: I tried calling the office in Roatan numerous times to let them know I would return the vehicle late, but no one answered the phone. The website said the office closed at 6 pm - i arrived at 5:30 pm and the AVIS staff told me they couldn't take the vehicle I would need to return in the morning. My flight was at 8 am - i arrived at 6:30 to return the vehicle as instructed. I was told they couldn't provide me a receipt because the office wasn't opened. They have charged my credit card $1600 for the initial charge - for a $250 weekly rental and still have not received a credit
8.0 Excellent21 Mar 2017
Easy PeasyPros: Easy access, relatively quick pickup and drop off (not on island time ;)Cons: The car was just OK. broken handle, loud noise from what could be a shock needing repair, missing radio antenna. Other than that it got us around. It was clean - interior and exterior.
5.6 Okay15 Mar 2017
Car was okPros: The one pluss about this compact car was it barely wasted gas. The radio never worked and kept popping out of placeCons: The radio never worked
2.0 Mediocre26 Feb 2017
Cons: couldn't lock the door, thus my valuables weren't safe on Honduran island. would die sometimes and didn't know if we'd be stranded. shocks completely shot. huge oil leak. Just a total piece of junk. Oh yeah, had to pay an extra $200 to get that piece of junk. Last avis experience for me.
10.0 Excellent1 Jan 2017
Avis was the right pick in Roatan !!Pros: I will say that I was very concerned to rent a car in Roatan based on what I read online - but Avis was amazing - they called before to verify the car rental and charged exactly what they quoted. They were very friendly at checking in and Checking out. Car pickup and drop off at the airport.