Pros: "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
Cons: "Nothing. Great trip!"
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Cons: "I wish my booking came with a record locator for easy check in"
Pros: "Amazing plane and service"
Pros: "Seats weren't too uncomfortable, and the crew was friendly."
Pros: "Everything was just fine!"
Cons: "The only issue is that my entertainment screen kept in malfunctioning which was a bit tiring throughout the flight n"
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "missed this flight due to delay in transit and security between connections at heathrow"
Pros: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Cons: "Nothing really much!"
Cons: "No entertainment or WiFi at all"
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Pros: "service perfect"
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Pros: "Despite the long flight the cabin crew took excellent care of the passengers. Good food, entertainment and a quiet and dim cabin for napping"
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Cons: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."
Cons: "Food and drinks could be better"
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "The overall service x"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "Otherwise great flight experience..."
Cons: "But touchscreens were so unresponsive to touch it was almost impossible to navigate between movies."
Pros: "The crew could not have been better. I was really pleased with the movie selection. However, the food is really terrible. I got a dish that was chicken, mashed potatoes and green beans, which would have been acceptable had it not been covered in bbq sauce."
Pros: "Almost everything :) Great new aircraft, really nice crew and well organized boarding."
Cons: "It is a longer flight that I would have liked, but I knew that."
Pros: "Pasta good. Meatballs we're bad. Breakfast vegetable burrito was bad"
Cons: "Very bumpy ride for such a big plane. Don't know why we didn't fly higher to get over the turbulence"
Cons: "Entertainment options were great"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Pros: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Cons: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Pros: "Terrific meals, active flight crew and very attentive."
Cons: "Blankets seemed dirty and seats were cramped. Gate was changed but that was not communicated well, so we almost missed the flight."
Cons: "The crew was abrupt, harsh, spoke down to the passengers, sighed, rolled their eyes, etc. It's their job to serve drinks, and attend to passenger requests and needs. They made it seem like they were being put upon to get a glass of hot water or coffee. If someone asked what type of juice they had, they rolled their eyes and answered rudely. No one smiled and seemed friendly"
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"
Pros: "I liked the crew and I liked the entertainment, as it made the 10+ hour trip go so quickly. I was also able to sleep 1/2 the time. The crew was extremely nice. I would love to fly BA or AA or any of their partners as long as the fates are reasonable."
Cons: "I checked in online and had my seats reserved and I only had one piece of luggage to check in. In LAX, as long as I checked in for the flight on time, all I had to do in LA was go to a kiosk and check my luggage myself and give it to the people who work at the counter. The whole process took 5 minutes. However, even though I was checked in For my flight, in LHR, I was told that I still had to wait in the long line for those who needed their boarding passes among checking in tons of luggage. I was given a paper ticket lthough i already had one in my iPhone apple wallet. Besides waiting, for what I thought was a waste since I only had to check in luggage, the gates seemed so far away and the scheduling boards don't indicate right away as to what gate I need to go to. Luckily, my app told me what gate and I was hoping it was correct because I had to walk so far. Basically my gripes were with the airport and not with the flight itself. One thing bout the plane from London to lax, it seems the bigger the plane, the less legroom I had. I felt too close to the people next to me. The plane from Paris had more room."
Pros: "From boarding to landing evething was perfect. Flight was not overcrowded, so I could lay and sleep comfortable in economy. Crew ok"
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Pros: "I thought the crew was friendly and the food was pretty good."
Cons: "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."
Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."
Cons: "They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed."
Pros: "Comfortable, good service and on time"
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"
Pros: "Once again BA 297 was more than an hour late departing because BA could not get bags and cargo loaded."
Cons: "See above. If BA cant get A380 loaded for on time departure, get more baggage handlers or use a different aircraft."
Cons: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."
Pros: "On time, very pleasant and helpful staff"
Pros: "Very good aircraft!"
Pros: "On time. Efficient"
Cons: "No snacks"
Pros: "Modern plane"
Cons: "Tiny sized seats, very narrow and no legroom. Horrible experience"
Pros: "Hospitality from Crew members. Food."
Cons: "24 hrs delay for boarding this flight. No wheel chair provided though I booked."
Pros: "Good variety of onboard entertainment. Middle seats felt roomy."
Cons: "The staff weren't the most professional (save for one or two members) and the food was not great."
Pros: "Helpful and courteous crew"
Pros: "The staff were wonderful within my two boys aged 6 and 7. There was really good room and the entertainment of Paddington 2 and then comedy shows was a great balance. Really enjoyed it."
Cons: "Only down side was the food, had to pay, quite expensive and didn’t really get ‘a meal’ as such."
Pros: "All good"
Cons: "Everything well. No issues"
Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."
Pros: "Virtually nothing"
Cons: "Overpriced. 90 minutes late departure due to “late inbound aircraft”. Uncomfortable seats - in “Club Europe”. Abysmal food - what would be an economy snack in a decent airline. Really, don’t bother with BA. It’s Ryanair with better livery."
Pros: "Security check was quick and easy."
Cons: "The flight left 35 minutes late but arrived on time"
Pros: "The crew are friendly and do help where possible."
Cons: "Choice of food is poor, not having a full service and having to pay for checked baggage from what was once “the world’s favourite”"
Pros: "Cabin crew"
Cons: "Boarded on a bus"
Pros: "The efficiency of every sing step from booking to boarding"
Cons: "The type of the people flew with me -loud and misbehaving. Crew couldn't do anything."
Pros: "Comfortable wear in business cabin"
Cons: "Food poor. Service mediocre. Fails to compete with middle eastern competitors"
Pros: "Good service ...very convenient... reliability..... but please pleaes start using new aircraft’s I have been flying Ba 118 to London for 12 years ..... I need to update your aircraft’s .... when I do Lhr - NYE the aircraft’s are much better.... all my business friends have now shifted to Emirates because of the service and aircraft’s..... I keep flying BA because of the convenience of the direct flight and loyalty I have for the airline..... but we deserve better aircraft’s....."
Pros: "Standard BA flight."
Cons: "Delayed departure missed connecting flight. Had to rebook and travel via Munich to make meeting."
Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Pros: "Flight was good . In long flight the food quantity should be increased but quality was good."
Pros: "An air steward called Frank was super cheerful and helpful. Really set a good note to the flight."
Cons: "Food was not great. Seat in Traveller Plus is hard and impossible to sleep on. Entertainment system had the same options as in August and the incomplete box sets."
Cons: "Boarding an absolute chaos, rude ignorant staff, old dirty airplane"
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "It gave me a different return date"
Cons: "Full flight affected leaving time + 20 minute taxi to runway"
Pros: "The flight safety video and the crew were very helpful."
Cons: "No in flight entertainment"
Pros: "I liked that the plane landed and I survived."
Cons: "The online check-in didn't work, the phone customer service only answered after a 20 min hold and was unhelpful, the seats were so close that the seat in front of me hit me in the head when the woman sitting in it reclined, and the gate attendant was rude. People taking this flight and expecting to do work or watch the in-flight entertainment shouldn't. There is not enough space to use your laptop and when the person in front of you reclines while you are trying to read, not only won't you be able to read but you won't be able to watch a movie either (unless you are very short) since the screen is tilted accordingly."
Pros: "Entertainment options were varied and good."
Cons: "The Airbus seating in the tourist section is terrible. The seats are very close together, making it very difficult to get in and out, particularly if the person in front of you puts the seat back. On long flights we like to get up and move around a few times, and not only is it hard to get out of our seats to do this, there is little room to walk or stop to stretch. Heathrow London is tolerable if one is going to London, but as a place to change planes, it's exhausting. The various walks feel like mazes, and going from one terminal to another, even by tram, is time-consuming and tiring. We fly to Europe often, but we will try to avoid both British Airways (Airbuses, at least) and Heathrow."
Cons: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins email@example.com 646-594-3593"
Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."
Pros: "Staff was exceptional."
Cons: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."
Pros: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Cons: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Pros: "always friendly and helpful"
Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"
Cons: "The BA crew was awful. I was not feeling well and wanted a cup of tea. I didn't realize you had to purchase it. I gave a member of the crew my credit credit card she said out loud "your card is declined" several people heard and then proceeded to hand me my card and walked away. I was mortified. I, of course thinking my bank had put a hold on my account because I was outside the US, called them to find out why it was declined and was told they had no idea and they did even see the $2.00 charge go through and therefore it wasn't declined on the bank's end. The way she handled it was awful, no discretion. I was visibly ill and just needed something warm to help me feel better. Needless to say I will never fly BA again and will let my company know how I was treated."
Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Pros: "We arrived safely at our destination. Our bags arrived at our destination. Plenty of room in the overhead compartment. Due to a security snafu unrelated to the airline, we arrived at the gate after boarding was over but the gate crew were gracious and welcoming and let us board. The male flight attendant was quite nice. The entertainment screen choices were decent, and the hand-held controller was a great improvement over the touch-screen variety. There were multiple lavatories available. There was a decent amount of space by the lavatories that we could use for stretching and exercising. The wrap they gave us for high tea was pretty good."
Cons: "Seats were very cramped. I was sitting on the right next to the window, and there was no room for me to extend my right leg while facing forward; I had to twist to my left and extend my legs under the middle seat in front of me (fortunately my wife was next to me so I could do this). In addition, the passenger seated in front of me decided to recline his seat, nearly knocking over my drinks in the process, which left me with very little usable space. I haven't ever felt that cramped on an international flight. The main meal was very low quality. I had the pasta and it was quite awful; the sides were quite bad, as well. One of the female flight attendants was rather testy and unpleasant throughout the flight. She, and another female flight attendant, seemed put out when passengers asked questions about the food offerings, as though we should already have known what was being served. One passenger had just woken up and seemed confused and the flight attendant was quite impatient with him. The flight attendants were quite stingy with the water and only poured out a little bit at a time; they also came very infrequently, which meant that we had to keep pressing the call button to ask for more (which made us feel bad about bothering them). They would not give us a whole bottle of water, saying that there was not enough, but did, when we asked, provide multiple plastic cups of water at a time, which just seemed wasteful (of cups, not water). The timing of drink service was also perplexing: they did not offer drinks at least 45 minutes before or after bringing the boxes of salty "movie snacks"."
Pros: "Arrived ahead of time, although flight was fully booked, boarding was quick."
Cons: "Nothing, flights to Frankfurt have always gone off on time for me."
Pros: "on time.."
Cons: "very busy no free tea coffee."
Pros: "My flight going to the UK was rough, but the flight home was as solid as being on the ground. This is my third round trip with BA and while the trip home last year I experienced poor customer service from the flight attendant assigned to our side of the plane, both my inbound and home bound flight crews, this time were exemplary. Very kind and caring. The pasta was very good."
Cons: "The single Halloween size kit-kat bar that we were given as a snack. Was so small that I naturally believed that we could take more than one. I was politely told that the singe 3.5inch twin wafers were all that we were allowed per person. We have a candy jar, in our office and with the extra supply in the supply closet, we would have been able to give everyone at least two. So, my recommendation is if you are flying transatlantic, to stock up at Heathrow for extra food. Also, the seats were very very small. I was lucky and the plane was not sold out, so both flights my seat mate and myself were able to put a seat between each other. I found myself reasoning that for the price of the flight I was paying for transport to England not for comfort."
Pros: "great selection of in flight entertainment."
Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"
Cons: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."
Pros: "They changed my seat when I asked them too."
Cons: "The stewardess told me for the last meal, that they ran out the no. Vegetarian meal so I must choose the veg one. Later he said he gave me the preference for the earlier meal so this one shouldn't be a problem if I didn't get what I asked for. Totally blew my mind. The audacity with which he gave me his explanation was extraordinary. Sorry British airways, don't need that attitude. Wrote to them about this, haven't yet replied back. The flight was pretty old by itself. Not like the ones that go from London to United States. The Seats were smaller and had a very uneasy contour, the entire plane just looked a little banged up. The crew always seemed in a rush, to busy to even hear or look around."
Pros: "Food has gotten much better than maybe 10 years ago? Decent quantity and taste. Food is heated."
Cons: "Boarding took longer than usual but they did announce that the gate we were assigned was not setup for that plane."
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Pros: "Amazing crew, everything was perfect."
Cons: "I was unable to switch my assigned seat online therefore I went to the United counter in London to have my seat changed. It seemed to be a bother for the person who helped me. Was not friendly at all"
Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."
Pros: "Enough space between seats"
Cons: "Very little food"
Pros: "The flight was short."
Cons: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."
Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "Early arrival"
Cons: "Food and beverages, as expected on United."
Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
Cons: "The audio and video system is not working at my seat. They said they were working on it but told me nothing they can do after 2 hours airborne. They finally compensated with a credit for future trip."
Pros: "My wife and I flew Lufthansa a good deal in the 1970s and 80s, we stopped in the early 90s because I was working with young people and had difficulties provided them with a non-smoking environment. This is the first time I have used Lufthansa since 1992. Based on the flights over and back, I believe we will start using it again."
Cons: "Experience with partner airlines is not as good as with Lufthansa directly. I mean, Austrian and United. They do not provide the same attention to detail, courtesy, or organization, particularly pre boarding and boarding."
Cons: "The TVs were so incredibly small even on Economy Plus, it was almost a joke. Then 1/3 of the flight in my image went white and there were no other open seats to change to. The flight was United, not Luft."
Cons: "The staff were very rude and unfriendly, the food was very low quality. No extra snack was offered during the flight. Boarding was late and delayed. Overall it was a horrible experienced."
Pros: "The journey was smooth"
Pros: "The flight went very smoothly from start to finish"
Pros: "Entertainment and the crew"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "bad movie choices"
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "Easy check in. Good flight. Good food."
Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Pros: "Flight attendants helpful, service timely"
Cons: "Food just okay, not awful."
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Pros: "Finest Business Class experience I've had. Flew to Europe on Lufthansa, which I had liked the best, but UAL's new cabins and services were far better."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Cons: "This was actually a United flight. It is very confusing when all of the travel documents I received from Kayak show Austrian Airlines yet when I get to the airport to check in, it's United Airlines."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Cons: "No wifi on board and no individual screens"
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Good service. Friendly"
Pros: "Everything was good."
Pros: "Choice of entertainment was great."
Cons: "The system kept malfunctioning repeatedly, and had to be restarted by both the flight attendants, as well as myself (I had to keep turning it off and on and restarting movies)"
Pros: "Cheap, non-stop flight to London."
Cons: "I'm glad that the ground crew id'd an APU leak prior to takeoff, but delayed flight for an hour. Crew was not memorable. VERY limited entertainment options available for a 7-hr flight. Was looking forward to experiencing Austrian Airlines, and upon check-in was pointed to the fine print on my booking: "Flight provided by United Airlines." Was hoping for a flight like the one we took on Turkish Airways a couple years ago -- a very high standard. But couldn't even get comfortable in the seats. The entertainment screen was very difficult to use; if there had been more options I probably wouldn't have been able to get to them anyway. Could barely reach above-seat vents, even when standing. All this was made worse when we had to walk through the First Class section when boarding and deplaning. The disparity between the comfort they experienced and the minimum standards in economy felt like Austrian Airlines/United were rubbing it in our faces that we didn't want to spend more on travel."
Cons: "It was very cold for the first part of the flight. No proper meal was served, even though it's a 12 hour international flight"
Pros: "They held the plane due to delays in customs"