Pros: Snowy road conditions made it hard to travel in the 2WD car we rented; they allowed us to turn it in several hours late (to allow as much time as possible for the snow to melt) without additional charge.
13 Mar 2017
Cross country trip
Pros: Price and ease of pickup also vehicle was nice.
Cons: Returning the car was a minor headache
10 Jul 2017
Hertz was over-booked and cancelled my reservation!
Cons: Due to high demand over the 4th of July weekend, Hertz in Eugene was cancelling any reservation that wasn't picked up within 1 hour of the reservation's "pick-up time"... Unbelievable. First time I've ever seen this happen. I had made the reservation months in advance. The reservation system won't even let you set a specific pick-up time, only the hour of the day. Just a warning to other travelers to be careful about this on high-demand holidays.
23 Nov 2015
We Don't Have Anything Else to Offer in Your Class
Cons: Guy offered me a car with 1/4 tank of gas. I asked for a car with more gas so I din't have to go straight to the gas station, but was told they didn't have ANYTHING else. Went out to get the car and saw that my car had no hubcaps. Requested something more "together looking...like the exact same car next to it in white with hubcaps!" Note. Remember they didn't have ANYTHING else? Oh...and it had 3/4 of a tank of gas! The whole experience was lacking in proper customer service. I'm sure the guy renting to me is planning his personal exit from the business and doesn't care. No thanks, HERTZ, I'll use Enterprise and let them try to up sell me rather than deal with this flunky location.
30 Jul 2016
Cons: They left us waiting for 1/2 hour to get a ride back to the airport.
1 Apr 2017
quick and painless
Pros: Reserved online in advance and was out of there in 15 minutes with my car. It even happened to be an upgrade!
9 May 2017
Pros: Friendly and helpful staff, easy process, great value.
12 Jun 2017
DO NOT RENT FROM HERTZ!! THEY DIDN'T HAVE A CAR FOR ME
Pros: Absolutely nothing
Cons: I made my reservation in March but when we arrived in Eugene on June 6 - they did not have a car for me leaving us stranded at the airport. They basically told us too bad - and did nothing to help us out. We couldn't even get a cab on such short notice - there was a 2 hour wait. Anyway - a random, single cab just happened to pull up and was able to get us to the dealership 20 minutes before it closed. $40 in cab fare and an additional $250 later (for the same day, emergency rental from a dealership) we had a car.
Fast forward to drop off - our flight was at 6 am and the dealership was closed which then left us stranded at the dealership unable to get to the airport. Luckily - we have very good friends who agreed to get up at 3 am to pick us up and take us to the airport. DO NOT RENT FROM THIS COMPANY. They have no problem leaving you high and dry. To be fair - they did offer a discounted voucher for our next Hertz Rental. I told them no thanks. There will not be a next Hertz Rental.
12 Jun 2017
Great value but poor experience
Pros: The condition of the car was great. It was new, clean, and efficient. Exactly what i wanted and needed.
Cons: It looked like Hertz overbooked their rentals and i almost got turned away. it would have completely ruined my trip if i had but i was lucky an employee took pitty on me. The drop off experience was rough - the location was closed at 2pm on sunday when i was supposed to drop off and i was not previously notified or instructed how to leave the car. I called the 1-800 number but the person that answered did not know what to do. I drove to the airport because this process had made me late by an hour and dropped off the car there. Luckily the person that helped me was very kind and only charged me a reasonable drop off fee (which technically wasn't my fault but considering my rush, i was not willing to argue further.)
15 Jun 2017
I will NEVER use again!
Pros: There was nothing to like, except the booking process.
Cons: I booked a car two months in advance to use in Eugene, OR. When I flew into Eugene from Hawaii, I was informed they did not have any car available even though I reserved it two months in advance. This was poor service and planning on Hertz. A few days later I was able to get a car at Alamo. Alamo was GREAT!
Pros: Location of rental office, gas mileage of the car
Cons: Dirty Windows, lack of cruise control
20 Oct 2016
great price for the weekly rental
Cons: this location you have to get a cab to get to the location from the Eugene airport
23 Oct 2016
Super easy and quick
Pros: Got a great rate and an unexpected upgrade.
18 Mar 2017
Pros: Had to extend rental almost 2 weeks and all it took was one phone call.
14 Sep 2017
9 Sep 2016
Cons: Car was filthy dirty inside. Enterprise would not pick me up
31 Mar 2017
Pros: Very friendly and efficirnt service, and the car was spotless.
31 May 2017
Make sure to check office hours
Pros: Airport desk able to accommodate on no notice. Appreciated that.
Cons: Booked with off airport site Enterprise office cheaper (or so I thought). Booked 12pm p/u arrived 12:20 pm only to find out officed closed 12 pm. No notice from kayak or enterprise of potential problem picking up at that time. After a $48 Roundtrip taxi ride back to airport to rent from there. Disappointing.
30 Sep 2016
Pros: The service was good.
19 Oct 2016
Rented a car for 5 hours
Pros: The rep at the Enterprise counter suggested I go online to get the best deal. Kayak.com showed a bunch of options and made it easy.
Cons: I think it's ludicrous to pay $100 or more to rent a car for one day.
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
22 Nov 2016
Pros: Great price and great vehicle! Easy return. Appreciate the pre-checkin to make rental easier and faster.
Cons: Customer service was mediocre. Not rude but not friendly.
27 Feb 2017
Pros: I thought the Hyundai Accent was roomy for its size and
I was able to get 35 miles per gallon. I wasn't expecting
much from the Hyundai but it was actually quite fun
to to drive. Power was fairly good for a small engine
car. Picking up and dropping the car off with Alamo was
very easy at the Eugene Airport. We were in a rainforest
in Oregon and the tires were good, never felt any slippage.
Thank you Alamo keep up the good work
13 Mar 2017
Pros: The car wasn't ready when I got there, but the customer service representative was excellent, and made it up to me. I am quite happy with how things worked out.
2 Jun 2017
Pros: Well when I arrived my small car was not ready so they up graded me to a small SUV. Awesome!!
Cons: That I had to return it in 24 hours!!
28 Aug 2017
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
28 Sep 2017
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again.
Parking area unlit making finding the car very difficult on a rainy dark night.
Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
16 Oct 2017
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
16 Oct 2017
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: The car smelled like a urinal cake - some sort of artificial fruity stuff. IT was POTENT. My clothes smelled like it! We left the windows down whenever possible.
22 Dec 2016
Great Car, Great service!
Pros: Great Car...fast pickup. I was out the door within 5 minutes. The weather was horrible (sleet/ice) so getting in the car and out of town to head south was really important to me. The car (a Tahoe) was brand new and a great choice for this type of weather. I really loved that there was no drop fee on my one way trip to Medford. Staff at both locations were great and efficient. Highly recommend.
31 Jan 2017
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
6 Mar 2017
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork.
Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins.
It's a small airport but the service was cheerful and good.
11 Jun 2017
Would not take credit card/debit card
Pros: Saved myself almost 300 dollars.
Cons: The fact wife did not have a car to use while on her visit.
2 May 2017
Cons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.
20 Sep 2017
Pros: We got upgraded to a kia Sorento. We really enjoyed the vehicle, very comfortable, good gas milage.
Cons: The vehicle was not on-site when we arrived; they had to go get it. The price we paid was not the price stated when we made the reservation on-line. When we pointed out the discrepancy, the agent said she would figure it out and call us after we were on our way. She did not do this at any time. The vehicle was not clean when we when it was rented to us, outside or inside. Finally, several other people were in the place when were were waiting for our vehicle; two left in quite a huff. One said that their whole trip was ruined and the other said that they did not live up to what was promised or agreed to. Someone ended up picking her up rather than in a rental.
17 Jan 2018
Efficient & Friendly
Pros: Well prepared staff made pick-up a pleasant experience. I was in and out quickly. Drop-off and billing was equally easy and efficient. High marks!
Cons: Pick-up location was further from downtown Eugene than I liked.
Cons: Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!
9 Sep 2016
The car was great, but there was some miscommunica
Pros: The 4runner was perfect for my trip.
Cons: My rental was set to be picked up at 12pm. I had seen a 2pm option but I figured I could make it at 12. Anyways I called in to check and apparently my reservation was moved to another location that closed right at 12pm, and i wouldn't have been able to pick my car up until the next day. I had to pay an EXTRA $100 to move it to another location. Not cool.
13 Feb 2017
Cons: Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.
14 Jul 2017
What customer service.
Cons: I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.
18 Jul 2017
Pros: They didn't have the size vehicle we reserved so they upgraded us to a size up for free.
Cons: When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.
10 Aug 2017
Pros: The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!