Guest reviews
Overall rating
7.7
Good
Based on 31 reviews
Cleanliness
8.3
Comfort
8.0
Pick-up/Drop-off
7.7
Value for money
7.3
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
3
3
1
3
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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4.8
Cons: I will write to Avis customer service.
review from
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9.6
Pros: Pick up and drop off were both super easy
review from
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2.0
No van on the day promised.
Pros: The managers willingness to work to get us a van.
Cons: It was not there when it was promised or reserved.
review from
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10.0
Eugene staff
Pros: The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!
review from
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8.0
Pros: convenient; helpful friendly staff.
Cons: No gas stations near the airport.
review from
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8.0
Pros: They didn't have the size vehicle we reserved so they upgraded us to a size up for free.
Cons: When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.
review from
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2.0
What customer service.
Cons: I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.
review from
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3.6
Pick up location was 5 miles from airport
Cons: Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!
review from
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3.6
Misleading
Pros: Nothing
Cons: Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.
review from
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10.0
no surprises
Pros: clean car as advertised
review from
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7.6
The car was great, but there was some miscommunica
Pros: The 4runner was perfect for my trip.
Cons: My rental was set to be picked up at 12pm. I had seen a 2pm option but I figured I could make it at 12. Anyways I called in to check and apparently my reservation was moved to another location that closed right at 12pm, and i wouldn't have been able to pick my car up until the next day. I had to pay an EXTRA $100 to move it to another location. Not cool.
review from
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3.6
did not give us right car
Cons: Would not give us the car we paid for Diane
review from
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Where can I find Avis hire cars in Eugene?
Top tips for hiring a car from Avis in Eugene
- Economy car hires from Avis in Eugene are around 54% cheaper than other car types, on average