Guest reviews
Overall rating
8.5
Excellent
Based on 12,904 reviews
Cleanliness
8.8
Comfort
8.7
Pick-up/Drop-off
8.3
Value for money
8.3
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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customer service
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car was great
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9.2
Cons: Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable. Additionally a dedicated desk agent would have sped up the process
review from
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8.4
Pros: Everything was great, fast, and friendly. The kayak price beat there's massively.
Cons: It wasn't clear that the car would not be at the airport, but at a downtown location that was a $20 uber ride away because there was not shuttle. We got conflicting information about where we could drop off the car, and whether or not there would be an extra charge.
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8.8
Pros: Yes
Cons: The cost has varied.
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10.0
Pros: Fast, friendly, professional - as always
Cons: Enterprise is my favorite car rental agency.
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8.4
Pros: yes
Cons: lower prices as per other companies. my fault for waiting. did not appreciate a phone call from the agency asking if all was good, during my trip. the staff was great though.
review from
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10.0
Pros: Customer service was great. Easy drop off.
review from
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3.6
Pros: airport counter lady was unhelpful and insinuated it was my fault the car was not at airport; offered no help in getting me to other Enterprise location other then "take a car or uber".
Cons: Rented car on line as we always do flying into Eugene and was informed at the desk that the car was not located at the airport; that my options were to rent there at DOUBLE the price; or rent a cab to go downtown to get a car there; no offers to help out in anyway. Wanted RAV got a Suburban - geesh
review from
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8.8
Pros: The cars were great.
Cons: We were unaware that the dealer closed at 2pm, so could not pick up our cars until the next day.
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4.4
Pros: The staff at both the airport and downtown were courteous and helpful, but the set-up of site connections is misleading and expensive.
Cons: "Off site" should come with more explanation. Typically, I would expect a free shuttle to exist from the airport to the off-site location; insted it cost as much as the 3 day car rental itself...ridiculous.
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10.0
Pros: Brand-new car - super clean, drove well, and sporty for a full-size car.
Cons: N/A
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2.0
Cons: I was charged for gas I was told I didn’t need.
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5.2
Don't trust reservation cost!
Cons: I reserved a car for a cheap price, but when I got there, the price had raised significantly. After a long discussion with the employee, he begrudgingly granted me a small discount, but it was nowhere near my original reservation price. When you make a reservation, you assume you are reserving the price too, not just the car. Don't trust the original cost estimate at all.
review from
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9.2
Cons: Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable. Additionally a dedicated desk agent would have sped up the process
review from
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8.8
Pros: Yes
Cons: The cost has varied.
review from
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10.0
Pros: Fast, friendly, professional - as always
Cons: Enterprise is my favorite car rental agency.
review from
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10.0
Pros: Customer service was great. Easy drop off.
review from
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8.8
Pros: The cars were great.
Cons: We were unaware that the dealer closed at 2pm, so could not pick up our cars until the next day.
review from
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10.0
Pros: Brand-new car - super clean, drove well, and sporty for a full-size car.
Cons: N/A
review from
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8.4
Pros: Everything was great, fast, and friendly. The kayak price beat there's massively.
Cons: It wasn't clear that the car would not be at the airport, but at a downtown location that was a $20 uber ride away because there was not shuttle. We got conflicting information about where we could drop off the car, and whether or not there would be an extra charge.
review from
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8.4
Pros: yes
Cons: lower prices as per other companies. my fault for waiting. did not appreciate a phone call from the agency asking if all was good, during my trip. the staff was great though.
review from
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3.6
Pros: airport counter lady was unhelpful and insinuated it was my fault the car was not at airport; offered no help in getting me to other Enterprise location other then "take a car or uber".
Cons: Rented car on line as we always do flying into Eugene and was informed at the desk that the car was not located at the airport; that my options were to rent there at DOUBLE the price; or rent a cab to go downtown to get a car there; no offers to help out in anyway. Wanted RAV got a Suburban - geesh
review from
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4.4
Pros: The staff at both the airport and downtown were courteous and helpful, but the set-up of site connections is misleading and expensive.
Cons: "Off site" should come with more explanation. Typically, I would expect a free shuttle to exist from the airport to the off-site location; insted it cost as much as the 3 day car rental itself...ridiculous.
review from
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2.0
Cons: I was charged for gas I was told I didn’t need.
review from
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5.2
Don't trust reservation cost!
Cons: I reserved a car for a cheap price, but when I got there, the price had raised significantly. After a long discussion with the employee, he begrudgingly granted me a small discount, but it was nowhere near my original reservation price. When you make a reservation, you assume you are reserving the price too, not just the car. Don't trust the original cost estimate at all.
review from
Other suppliers in Eugene scored
Where can I find Enterprise hire cars in Eugene?
810 W 6th Ave, Enterprise car hire
Address
810 W 6th AveHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 09:00 - 14:00 |
Phone
+1 541 344 2020Top tips for hiring a car from Enterprise in Eugene
- Economy car hires from Enterprise in Eugene are around 65% cheaper than other car types, on average
FAQs about hiring a car from Enterprise in Eugene
What is the most popular car hire from Enterprise in Eugene?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Enterprise in Eugene.
How many car hire locations does Enterprise have in Eugene?
Enterprise has 3 car hire locations in Eugene. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Eugene airport (EUG)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Eugene airport (EUG)?
Yes
