Guest reviews
Overall rating
8.4
Excellent
Based on 120 reviews
Cleanliness
8.7
Comfort
8.6
Pick-up/Drop-off
8.2
Value for money
8.3
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
31
8
6
2
7
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2.0
Cons: Told me they wouldn't do a pick-up or drop-off unless it was for an insurance claim. Ran my card for more than the agreed-upon amount causing it to be declined. Once I got that cleared up they said they can only run the card once per day. Asked if they can break a 20 so I can get change for the bus to go down to Avis, and they said they had no cash. Thanks for nothing
review from
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5.2
Pros: Drop-off couldn't have been better - quick and friendly staff.
Cons: Woman at pick-up was rude. Acted like every action was a burden. Car was dirty.
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9.2
Cons: Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable. Additionally a dedicated desk agent would have sped up the process
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8.4
Pros: Everything was great, fast, and friendly. The kayak price beat there's massively.
Cons: It wasn't clear that the car would not be at the airport, but at a downtown location that was a $20 uber ride away because there was not shuttle. We got conflicting information about where we could drop off the car, and whether or not there would be an extra charge.
review from
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8.8
Pros: Yes
Cons: The cost has varied.
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10.0
Pros: Fast, friendly, professional - as always
Cons: Enterprise is my favorite car rental agency.
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8.4
Pros: yes
Cons: lower prices as per other companies. my fault for waiting. did not appreciate a phone call from the agency asking if all was good, during my trip. the staff was great though.
review from
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10.0
Pros: Customer service was great. Easy drop off.
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3.6
Pros: airport counter lady was unhelpful and insinuated it was my fault the car was not at airport; offered no help in getting me to other Enterprise location other then "take a car or uber".
Cons: Rented car on line as we always do flying into Eugene and was informed at the desk that the car was not located at the airport; that my options were to rent there at DOUBLE the price; or rent a cab to go downtown to get a car there; no offers to help out in anyway. Wanted RAV got a Suburban - geesh
review from
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8.8
Pros: The cars were great.
Cons: We were unaware that the dealer closed at 2pm, so could not pick up our cars until the next day.
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4.4
Pros: The staff at both the airport and downtown were courteous and helpful, but the set-up of site connections is misleading and expensive.
Cons: "Off site" should come with more explanation. Typically, I would expect a free shuttle to exist from the airport to the off-site location; insted it cost as much as the 3 day car rental itself...ridiculous.
review from
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10.0
Pros: Brand-new car - super clean, drove well, and sporty for a full-size car.
Cons: N/A
review from
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Top tips for hiring a car from Enterprise in Eugene
- Economy car hires from Enterprise in Eugene are around 54% cheaper than other car types, on average