Cons: Not being able to change drop location without additional fees
18 Nov 2015
Pros: Everything was easy as pie!! No drama and flawless.
19 Nov 2015
Pros: Was upgraded from a caravan to town & country. Great extras with comfy drive. Easy to book & easy to return.
Cons: Did not have a minivan that was booked. Did offer a SUV at a discount, but too small for my propose. One was due to be returned,so had to wait 30 minutes for it.
3 Jan 2016
Pros: Speedy drop-off process. Didn't have to wait in a line.
12 Sep 2016
Cons: Customer service was terrible.
13 Sep 2016
Charged wrong card
Cons: Lady at the desk was rude. Car was way too small. They charged the wrong card. Which is funny because they had me sign for everything. But then they charged my husbands card after they assured me it would go on the correct card. Not happy.
Cons: They didn't have the vehicle I reserved, which was fine. But, they gave me a small SUV. The vehicle wasn't clean and drive horribly. The transmission kept slipping, the handling was awful, and as an aside, the radio would only pick up a station or 2 even in a metropolitan area.
26 Sep 2016
Pros: Great, friendly service and convenient.
28 Sep 2016
Pros: I was pleased with the value of this vehicle.
Cons: This vehicle had damage all over the exterior, which was duly noted prior to taking possession. The windows were dirty.
Pros: Kelley was a wonderful associate, who took time to actually have a conversation and explain my options to me. I was upgraded to a bigger vehicle (all the compact were gone) but Kelley gave me a few to choose from.
Car was clean, Great value for the money!
12 Apr 2016
Pros: Great people at a great company! I highly recommend!
Cons: When I picked up the vehicle there was a chip in the windshield and I had the employee at in the lot annotate that it was there, but when I dropped the vehicle off they tried to charge me for it. It took a long time to talk to the manager and a long time for her to clear it up. Also, I needed to extend my rental car and the guy on the phone told me that it would cost me almost 2 hundred dollars to do. The only choice I had was to return the car and rent another one for $118 but the lady at Alamo told me that I could have done it for $27. She said that it was too late to do it for $27 because she had already closed out the rental so I was stuck paying the $118. Bullshit!
Cons: Car tires were wabbling/shaking all the way
Engine oil change reminder massage kept coming
Up all the time.
Old jps (for extra charge) not updated
Took us to Manhattan instead of queens at midnight
had to pay more toll fees