Pros: They tried to help everyonee , a littlee crazy the day i was tgere
Cons: I had a longer then expected wait before the truck was ready for me to drive
17 Oct 2016
Terrible Pick-Up Experience
Pros: Drop-off was nearly painless at the end of the rental.
Cons: Driver was late to pick me up, then got lost picking up another client before returning to the site for the car. Once I got to the Enterprise site, I waited more than 40 minutes to get my car. Then, it wasn't the car I reserved or wanted (it was a terrible Jeep Patriot).
13 Aug 2016
Pros: Great customer service
7 Sep 2016
Pros: The staff on both ends were great. The 10% percent discount for making three putts on their putting machine was a bonus. I wish I would have said "five in a row for 50% off?"
I have never had a bad experience with Enterprise!
Cons: Someone had smoked in the car prior to us.
13 Oct 2016
Pros: Received an upgraded car for a long road trip.
Cons: Had to work around the hours of the store based around our flight arrival time.
26 Oct 2016
Pros: Liked the car we rented. Comfortable and good mileage
27 Oct 2016
Pros: Love the car we had.....very comfortable, easy to drive etc
Cons: Not enough information about the car ie how to turn off the automatic lights, tyre pressure wasn't checked when we picked up the car as driver side tyre was low and needed pumping up.
1 Nov 2016
Convenient and good value
Pros: Off airport rate saved 50% and easy to rent with pickup service
Cons: Didn't have as good a car selection, but I can live with that
12 Nov 2016
$250 deposit or give away your life information
Pros: They initially were very kind but it went really sour after that.
Cons: The white male employee was very condescending and had an arrogance I have not encountered before. It was like he was treating his clients like children. Terrible business organisation. Terrible policies. Their computer shuts down at 6pm? Lol, ok sure. Use alamo instead who don't require a thousand dollar deposit.
15 Nov 2016
Nice Staff but No Cars
Pros: Staff was friendly. They handled a difficult situation well given that they were out of cars despite having multiple people with reservations waiting. I complimented the manager on his composure and he mentioned that it was a common occurrence for him to be short on cars.
Cons: Enterprise overbooked and I waited 1.5 hours for a car. I don't intend to rent from Enterprise again, regardless of price.
Pros: I liked the price until that changed at checkout.
Cons: People off Camelback and 31st av in Phoenix were rude and outright liars. First they told me they didn't have no more cars my size left because they had got a morning rush but not to worry they would upgrade me. I ended up getting a smaller car than I signed up for with no trunk just a hatchback. Then the guy told me all of their cars had low mileage. This car had 20 something thousand miles. I had the car for 7 days and went to Vegas for the weekend only to get stranded outside of Wickieup thank God I had triple A. The driver side back tire had some kind of leak. I bought it back on a Monday and that's when they didn't want to change it out saying they didn't have any cars for that size. Long story short I managed to get another car that when I got in it had the windows down and yes you guessed it was dirty. I took it anyway because I had to get to work. When I let the windows up it reaked of marijuana smell. I was like how could this get any worse. The bottom line is that the people renting rental cars out of a moving storage rental needs their Avis/Budget license revoked its bad for business.
2 Oct 2016
Pros: Easy pick up and drop off
19 Oct 2016
Cons: Did not assist me when I complained about a shaking vehicle, and in fact try to charge me for the tow, plus they did not accomadate me when i try to do a vehicle exchange.
Cons: Car was just OK. Seemed like the lowest end model they could find. Plus - ordered intermediate class - this did not seem to fit the bill (we have had dozens of rental cars over the past 5 years as we have lived overseas and rented every time we were back in US for a visit) but there were only about 5 cars left on lot when I rented so choice may have been limited. Just not sure of the value for the money spent.
7 Sep 2016
Cons: Worst experience ever
27 Sep 2016
Pros: Super helpful guy when returning the car - forgot my friend had the other key and he gave me a couple options on how we could take care of it and was even willing to wave an additional overage fee if we chose to extend our rental. Fortunately we got the 2nd key back in time to not be charged again.
Cons: The car was given to me dirty. I was on a tight time schedule and the lady told me she would have someone come wipe it down in 5 minutes. 12 minutes later nobody had come and I had to go so we had a dirty car the entire trip. Also sold me on insurance I didn't really need.
Pros: The young man at the pickup counter and the older gentleman who took the car back when I finished were both very pleasant and efficient. I was not happy about the rate change.
Cons: I was quoted a rate of $71/day on Kayak. When I got there to pick up the car, they said that was not the rate and it was $85.50./day I had the confirmation #, but not the rate printed. So, I had no choice as cars were in great demand the day I needed it. Then, there were almost $100 of surcharges, fees and other taxes. My total bill was $240, when I was expecting around $140. Did not make me a happy camper.
3 Oct 2016
Thrifty rental location not at PHX
Cons: The car rental counter was not located in the airport terminal. Only after riding the shuttle to the Thrifty counter did I learn the car I rented was inside the city, not at the airport
Why would a company advertise a rental for an airport if it is not at the terminal?
Completely botched up my plans and caused me to be late for a scheduled engagement a couple of hundred miles away.
Pros: I was two weeks off with my schedule ( I know...) but Nick found a car for me anyhow. It was not the cleanest but who cares if you are in a bind, right? Very happy and they helped me out tremendously. Super friendly on top of it!!