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(Return)
Airports
Origin
Southampton
£621
only
£621
London
£498
only
£498
£473
only
£473
Manchester
£484
only
£484
Edinburgh
£598
only
£598
Destination
Phoenix
£473
only
£473
Sat, 9 Dec
LGW
PHX
32h 41m
Fri, 19 Jan
PHX
LGW
19h 20m
£473
Trip: 42 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3208 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
YXE
YWG
Excellent 9.2

the seats are a bit confining.

YYJ
YVR
Mediocre 3.0

Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting.

YFC
YYZ
Good 6.0

very smooth flight and friendly staff

YUL
YQB
Excellent 9.6

The airplane being pretty small, boarding and getting off was fast. No issues or delays either.

YWG
YUL
Excellent 10.0

The roominess, service, food.....all excellent

It would have been so much better if there was a foot rest.

Tue, 9 Jan
MAN
PHX
20h 49m
Tue, 23 Jan
PHX
MAN
17h 21m
£484
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 16220 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
JED
FRA
Good 7.6

Entertainment

Omelet

IAD
MUC
Excellent 10.0

Courtesy

ATH
MUC
Excellent 9.6

The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant.

MUC
EWR
Excellent 8.6

Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day.

BUD
MUC
Excellent 10.0

Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight.

Nothng

Fri, 23 Mar
LHR
PHX
35h 20m
Sun, 25 Mar
PHX
LHR
20h 20m
£498
Trip: 3 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 49416 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.4
Food
6.4
PHL
IAH
Excellent 9.3

My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again.

No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal.

BOS
DEN
OK 5.3

The crew was excellent, very friendly and helpful. the pilot announcements were unintelligible. I appreciated that the crew anticipated that overhead luggage space would run out and offered gate checking of luggage all the way through to my final destination. I took advantage of their offer and it made my connections so much quicker and smoother

The room for seating is way to crowded, I need more leg room and don't feel I should have to pay extra for a minimum requirement for air travel. Beverages were skimpy, should be offered more often.

EWR
SAN
Mediocre 2.0

I don't usually write reviews but my flight check in experience was awful. The woman checking the tickets while boarding was incredibly curt and rude to the old man in front of me (who clearly had an issue with his ticket that was not his fault), then when she got to me she took a look at my bag and said "it's huge I need to check that". It's a bag that I have carried on to hundreds of flights (feel free to look at my flight history with united) and definitely fits in to the over head. When I asked her "is it too big or is there no space?" she said "no space" without even looking at me. I proceeded to board the flight only to find tons of over head compartment space. This is very frustrating. She didn't even take the time to fit my bag in the measuring tool at boarding. She seemed to be in a rush for no reason. The flight was already delayed and being rude wasn't going to make it go any faster. I'm now a silver status member, likely to be gold by the end of the year. I've flown a lot, and I think it's totally reasonable to expect at least some level of politeness while boarding.

LAX
SFO
OK 4.6

Entertainment system is great, many choices.

Air too cold then too hot. Ear buds we're the worst audio ever. Ran out of towels in the restroom. Food was worst I've had on a flight in 30 years. Very uncomfortable seats. FAs didn't want to be there. Fricken $300 change fee to change one day later.

ORD
SAN
Good 7.6

Flight was in time and smooth. Crew was friendly and active in the cabin.

Seats were very close together and leg room was very limited. It was difficult to get in and out of the window seat area.

Mon, 20 Nov
MAN
PHX
33h 50m
Tue, 28 Nov
PHX
MAN
12h 40m
£515
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 12460 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
MAD
LHR
Excellent 8.0

The entertainment was surprisingly good.

The seating was tight.

LIS
LHR
Excellent 10.0

personal movies on a long flight

Guy in front reclining his chair. Very difficult to eat your meal when this happens.

LHR
MUC
Good 7.0

I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost.

FCO
LHR
Excellent 10.0

Everything. Thank you and keep up the great work

My seat was broken.

LAX
LHR
Excellent 10.0

The fare was super competitive and the service was top notch.

Flew on the A380 and it was an absolute joy. The bird totally lived up to expectations and more. It was a pleasurable ordeal from booking to boarding to arrival. Best bang for a yet in long while.

Sat, 4 Nov
MAN
PHX
16h 38m
Fri, 10 Nov
PHX
MAN
27h 07m
£568
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 10 Jan
MAN
PHX
23h 30m
Thu, 25 Jan
PHX
MAN
18h 50m
£597
Trip: 16 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 1379 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
DAR
AMS
Good 6.0

The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.

The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.

MSP
AMS
Good 6.8

I really like the spaciousness, the plug ins and general service

I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.

FLR
AMS
Good 6.0

Airline staff good and professional

Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop.

LHR
AMS
Good 7.6

Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.

AMS
MAN
Good 6.4

The crew were pleasant

Thu, 16 Nov
SOU
PHX
19h 01m
Mon, 27 Nov
PHX
SOU
16h 55m
£621
Trip: 12 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1774 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
CDG
FCO
Mediocre 3.3

Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience.

IST
CDG
Excellent 8.0

Good service all around, personnel pleasant

Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport

WAW
CDG
Mediocre 2.0

The air France flight was overbooked and we had been in standby until the last minute

CDG
TLV
Good 6.3

The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies.

Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing.

CDG
LHR
Good 7.0

General air of professionalism is reassuring

Food, crew appear rushed

Thu, 11 Jan
LGW
PHX
20h 24m
Sun, 14 Jan
PHX
LGW
27h 16m
£650
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 3523 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.9
EDI
DUB
Good 7.0

Short flight. No extra services. Good staffnothing

DUB
ORD
Excellent 9.6

Seating location was as expected and service was great. We enjoyed the overall flight experience. In hindsight, I did appreciate the customs check in Dublin versus having to do it in Chicago. That ended up being a nice surprise.

Not as rushed as with Milan, but still a lot of confusing check points with poor instruction along the way. More of an airport design than anything, but still it was 'unnecessarily' confusing.

DUB
LAX
Good 6.6

The crew

Food not good , entertainment system old un updated and slow

DUB
IAD
Excellent 10.0

Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else.

LHR
SNN
OK 4.0

Nothing.

First time I flew with Aer Lingus and can't say I will do it again. Didn't realize I was flying across continents in such a small plane. The flight attendants were barely civil; the bin above me housed supplies and on more than one occasion an attendant with visibly wet armpits leaned over me without nary an excuse me.

Wed, 14 Mar
LHR
PHX
17h 43m
Thu, 22 Mar
PHX
LHR
9h 55m
£654
Trip: 9 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 3 reviews
Overall
7.5
Boarding
7.5
Comfort
7.2
Crew
7.8
Entertainment
7.1
Food
6.8
JNB
MAD
Good 6.0

Movie options weren't that great; I couldn't Buy extra baggage online because I didn't book directly through Iberia (not my fault that BA didn't fly this route and I didn't know it and it costed extra at the airport)

LHR
PHX
Excellent 8.6

Although flight delayed 3 hrs, crew kept us informed and offered food vouchers during the wait.

MAD
MIA
Mediocre 2.0

No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea.

MAD
LHR
Mediocre 3.0

Arrived on time

The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com.

MAD
ORD
Excellent 10.0

there was a delay of over an hour and no explanation was given either in Spanish or in English.

Thu, 22 Mar
LHR
PHX
28h 10m
Tue, 27 Mar
PHX
LHR
15h 35m
£662
Trip: 6 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 884 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
SYD
LAX
Excellent 8.0

On time.

.

LHR
SFO
Mediocre 2.0

I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!

Refund of the whole flight.

SFO
LHR
Excellent 8.3

Good entertainment, food and in-flight crew

Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral.

LHR
LOS
Excellent 10.0

I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious.

The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!

SFO
LHR
OK 5.3

Crew

A plane from 1960? No entertainment center!

Sun, 26 Nov
LGW
PHX
32h 36m
Fri, 8 Dec
PHX
LGW
19h 20m
£481
Trip: 13 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3208 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
YFC
YYZ
Good 6.0

very smooth flight and friendly staff

BOS
YUL
Excellent 9.6

The airplane being pretty small, boarding and getting off was fast. No issues or delays either.

YYZ
YVR
Excellent 9.0

They brought the movie thingy out right away and managed to watch 2 movies made the whole trip thanks west jet

Always the food seems like every sandwich has cheese in it or sausages. Meat both have dairy and I have dairy allergies it makes it hard how about a good old tuna sandwich (not old) u just get a well made sticker and put it on the old menu

YYZ
MBJ
Good 6.0

inflight entertainment was good and friendly staff

lots or turbulence and uncomfortable landing

YXE
YWG
Excellent 9.2

the seats are a bit confining.

Tue, 12 Dec
LGW
PHX
32h 41m
Thu, 18 Jan
PHX
LGW
13h 25m
£486
Trip: 38 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3208 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
YWG
YUL
Excellent 10.0

The roominess, service, food.....all excellent

It would have been so much better if there was a foot rest.

YYZ
YVR
Excellent 9.0

They brought the movie thingy out right away and managed to watch 2 movies made the whole trip thanks west jet

Always the food seems like every sandwich has cheese in it or sausages. Meat both have dairy and I have dairy allergies it makes it hard how about a good old tuna sandwich (not old) u just get a well made sticker and put it on the old menu

YYC
YVR
Excellent 10.0

Safe and peaceful flight

A little bit late

LAX
YYZ
Excellent 8.0

There were so many delays

YYZ
MBJ
Good 6.0

inflight entertainment was good and friendly staff

lots or turbulence and uncomfortable landing

Fri, 3 Nov
LHR
PHX
33h 59m
Sun, 5 Nov
PHX
LHR
12h 59m
£544
Trip: 3 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 49416 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.4
Food
6.4
IAD
IAH
Good 6.0

Wi-Fi, and the in board entertainment. Also had a friendly staff.

The fact that so little room and very uncomfortable.

EWR
SAN
Mediocre 2.0

I don't usually write reviews but my flight check in experience was awful. The woman checking the tickets while boarding was incredibly curt and rude to the old man in front of me (who clearly had an issue with his ticket that was not his fault), then when she got to me she took a look at my bag and said "it's huge I need to check that". It's a bag that I have carried on to hundreds of flights (feel free to look at my flight history with united) and definitely fits in to the over head. When I asked her "is it too big or is there no space?" she said "no space" without even looking at me. I proceeded to board the flight only to find tons of over head compartment space. This is very frustrating. She didn't even take the time to fit my bag in the measuring tool at boarding. She seemed to be in a rush for no reason. The flight was already delayed and being rude wasn't going to make it go any faster. I'm now a silver status member, likely to be gold by the end of the year. I've flown a lot, and I think it's totally reasonable to expect at least some level of politeness while boarding.

MSY
LAX
OK 4.0

There was no legroom on this flight, my knees were literally pushing up against the seat in front of me. I had to sit straight up and down to fit. It was by far the least comfortable flight I have ever experienced.

EWR
BOM
OK 4.0

Cheap price

No selection of drinks. They offer only wine. Also, no food for almost 10 hrs of the flight. They make you starve for food.

BOS
DEN
OK 5.3

The crew was excellent, very friendly and helpful. the pilot announcements were unintelligible. I appreciated that the crew anticipated that overhead luggage space would run out and offered gate checking of luggage all the way through to my final destination. I took advantage of their offer and it made my connections so much quicker and smoother

The room for seating is way to crowded, I need more leg room and don't feel I should have to pay extra for a minimum requirement for air travel. Beverages were skimpy, should be offered more often.

Tue, 21 Nov
MAN
PHX
29h 10m
Sun, 14 Jan
PHX
MAN
33h 15m
£546
Trip: 55 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 12460 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
MUC
Good 7.0

I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost.

MAD
LHR
Excellent 8.0

The entertainment was surprisingly good.

The seating was tight.

BOS
LHR
OK 5.6

Wifi Opportunity to purchase snacks More food/drink service More attention to picking up trash after services

LHR
BOS
Excellent 9.3

Service and comfort

Movie selection

FCO
LHR
Excellent 10.0

Everything. Thank you and keep up the great work

My seat was broken.

Tue, 7 Nov
MAN
PHX
18h 39m
Fri, 10 Nov
PHX
MAN
27h 07m
£568
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 30 Nov
LGW
PHX
32h 26m
Fri, 8 Dec
PHX
LGW
19h 20m
£486
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3208 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
YWG
YUL
Excellent 10.0

The roominess, service, food.....all excellent

It would have been so much better if there was a foot rest.

YXE
YWG
Excellent 9.2

the seats are a bit confining.

YYZ
MBJ
Good 6.0

inflight entertainment was good and friendly staff

lots or turbulence and uncomfortable landing

YYZ
YVR
Excellent 9.0

They brought the movie thingy out right away and managed to watch 2 movies made the whole trip thanks west jet

Always the food seems like every sandwich has cheese in it or sausages. Meat both have dairy and I have dairy allergies it makes it hard how about a good old tuna sandwich (not old) u just get a well made sticker and put it on the old menu

YQB
YUL
Excellent 10.0

Everything was fine. The gate agents were very cordial. We took off a few minutes early and arrived early.

Not a thing.

Sat, 10 Mar
MAN
PHX
23h 16m
Sat, 24 Mar
PHX
MAN
19h 50m
£595
Trip: 14 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 16220 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
MUC
BUD
Excellent 10.0

Courtesy

SEA
FRA
Excellent 10.0

service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent.

FRA
SEA
Good 7.6

The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks.

Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows.

FRA
IST
OK 5.3

Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach.

BUD
MUC
Excellent 10.0

Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight.

Nothng

Mon, 5 Mar
EDI
PHX
23h 54m
Tue, 13 Mar
PHX
EDI
15h 40m
£598
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 1379 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
MUC
AMS
OK 4.3

That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster.

TSF
JFK
Excellent 10.0

Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.

Nothing.

AMS
FAO
OK 4.0

Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.

MSP
AMS
Good 6.8

I really like the spaciousness, the plug ins and general service

I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.

JRO
DAR
Good 6.3

The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.

The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.

Mon, 8 Jan
MAN
PHX
15h 54m
Mon, 22 Jan
PHX
MAN
12h 40m
£552
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 12460 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
BOS
LHR
OK 5.6

Wifi Opportunity to purchase snacks More food/drink service More attention to picking up trash after services

TPA
LGW
Good 6.6

Plane was only a quarter full, so plenty of room to stretch out!

One and a half hour delay due to late departure from Gatwick. Food very average and entertainment system and choice of films, poor.

MAD
LHR
Excellent 8.0

The entertainment was surprisingly good.

The seating was tight.

YVR
LHR
Good 6.3

The crew was friendly and professional

My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset.

LHR
MUC
Good 7.0

I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost.

Sat, 18 Nov
SOU
PHX
20h 50m
Mon, 27 Nov
PHX
SOU
16h 55m
£621
Trip: 10 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1774 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
WAW
CDG
Mediocre 2.0

The air France flight was overbooked and we had been in standby until the last minute

CDG
LHR
Good 7.0

General air of professionalism is reassuring

Food, crew appear rushed

JFK
CDG
Excellent 8.0

only there were del;ay at JFK

CDG
MAD
Good 6.0

There are always delays. Today it was that internet was down.

CDG
BOD
Excellent 8.3

The check in process was much better in the CFG airport than SFO. Very organized.

The food was mediocre on this flight. The seats also are surprisingly uncomfortable.

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