Cons: I was overcharged
Car in dangerously poor condition
No customer service
REFUND WAS DENIED, MANAGER HIDES FROM CUSTOMERS
21 Sep 2016
Good staff, need to improve fleet and modernize pa
Pros: Friendly staff, very attent to solve any problem
Cons: Upon arrival, my US credit card ( with chip) was not accepted because they wanted to use some old machine to get a voucher by 3000 USD!... they need to modernize their payment methods. Also Kayak offers a insurance with Allianz that is not accepted by Thrifty!!! So why do they made me pay 99 Usd that are useless !
23 Dec 2016
They try to scam you
Pros: The lady who delivered the car was nice
Cons: Pickup/return is typically a slow process outside the USA but this return was excessively slow, they seemed to care very little that I was in a bit of a hurry to catch my flight. Car was old and in poor condition (at 50mph the steering wheel shook so hard I thought my tires were going to fly off the vehicle), insurance cost more then the rental (more than doubling the price I thought I was paying), turns out they only give 100 km per day which they didn't tell me until I returned the car (one trip to the nearest beach put me 125 km over which cost me an extra $40), I returned the car 30 mins late so they tried to charge me a full extra day until I reminded them that I had a one hour grace period, they also tried to tell me that I returned the tank 3/4 full even though I filled the tank literally across the street from the airport (ironically they delivered the car to me with less than a full tank after assuring me it was full). I felt like there were too many instances of them trying to take advantage of me for me to believe it was a coincidence, this seemed more like normal business practice for them. I rented from Budget at the same airport 3 weeks ago and It wasn't great but it was 5x better than Thrifty.
2 Jan 2017
Misrepresentation and poor customer services
Pros: The car I rented was not available. They offered me a smaller car at the same price. They treated me with disrespect and ignored me for considerable amounts of time while trying to solve the problem. Ultimately they told me that the agreed upon price of $180 did not include insurance and that insurance would be an additional $120. I never did get the car, and I would not ever use Thrifty in Guayaquil ever again.
4 Jan 2017
They gave me the run around all day..
Cons: I was due to pick up my rental at 10:00 am... after getting there they tell me that they did not have any vehicles... they said someone should be returning one after 12:pm ...... I called at 12 they said to stop. By at 1 pm I went back to the counter at 1pm so so they can tell me they did not have a vehicle for me....then they said for sure at 6 pm they were going to have a truck...I waited til 7pm lost a day at the beach because they could not provide their services...Horrible Horrible
16 Jan 2017
Cons: At my arrival .they didn't have any car..told they may have next day..nothing!! I was told they will call me when a car be available..they never did..very upset could no get a car..had to over paid at other rental after wait for 4 days
8 Feb 2017
Unsafe and bad service
Cons: I pay full cover and even that they charge me 30 usd more because they say a scratch the car was unsafe and had mechanic problems if you read this pay attention do not rent a car with this company
Pros: Fatima our Avis agent took care everything. Car worked great. Great value. Will use again
7 Jan 2017
Cons: No seat belts in the back seat. Could not use carseat for child.
31 Jan 2017
Avis refused to honor the reservation.
Cons: Avis refused to honor the reservation. This reservation was made in November they had months to contact me if they were dissatisfied. They wanted 1000 times the reserved price. Shocking and offered no compromise. We rented from another agency.
Guayaquil airport kiosk closed when we returned th
Pros: The car was clean and ran efficiently for the 2 weeks we had the car. The desk staff was helpful at the airport when they finally arrived. Due to an accident not our fault, the staff was helpful in managing the complaint.
Cons: The desk was closed when we arrived at the airport to return the car. It was difficult at first to reach them.