6.0 Good13 Oct 2020
Pros: HYA Hertz were fine and helpful.Cons: PVD dropoff HERTZ was disinterested and didn't leave the booth. Perhaps afraid of catching COVID from customers? Prefer to have car checked by a liver person, to be sure NO damage, as you're holding $200 of my funds for just this reason. Don't hold the money if you cannot be bothered to look at the vehicle when it is returned. No damages from me, but I am disrespected and penalized for others' drivers damages when you cannot even be bothered to check -- Lazy personnel!
7.6 Good7 Sep 2020
Pros: Staff at Barnstable was very friendly and efficient. Drop-off in New York was a piece of cake.Cons: The car could have been cleaner and it smelled bad.
8.8 Excellent3 Aug 2020
Pros: Staff was super friendly
9.6 Excellent25 Aug 2019
Cons: I would like lower rates, not just with you but all other rentals.How abut a senior discount?
9.6 Excellent22 Feb 2018
carrentals.com has issuesPros: Hertz was great, very friendly and helpful.Cons: carrentals.com who co-booked the rental with Kayak, did not provide Hertz with my contact information. This caused confusion when they tried to call me to tell me the location I had booked the car was closed and to head to a different location. I could not be reached so I showed up at the closed location and had to then catch a cab across town to the open location.
3.6 Mediocre31 Dec 2017
You get what they gotPros: Car was clean.Cons: Reserved and charged for a full sized car. Told I was getting a full size car at the counter. The only cars that had were compact. We had to sit with bags on our laps for 10 hours because they wouldn’t fit in the trunk or at our feet. Needed to travel that day. Have to see if I can get my overcharge back. Don’t trust that you will get anything other than what they have on the 6 car lot.
8.4 Excellent28 Nov 2017
Hertz was great, vehicle not so muchPros: Everything but the vehicle itself. Not a knock against Hertz. Just surprised a 2017 model was how inefficient and uncomfortable as it was.Cons: Surprisingly, the Yaris is not very efficient. You can only go 300 mi before needing to fill up. For a small car, I would expect a little better, especially with the "Eco" feature, whatever that means. Comfortability of the seats is real low. Definitely bring something for lower back support because this does not have it. You will be Hutton for certain within an hour of driving. This is just a review of the vehicle. Hertz was great!
4.0 Okay6 Aug 2017
Inconsiderate, inconvenient, unprofessionalPros: The car was fine, once I got oneCons: I booked my car from the Hertz location in town (Hyannis) but when I arrived the location was closed and locked and there was no answer on their phone line. When I finally reached someone at their airport location they told me they didn't have my phone number and had no way of reaching me so they just closed the shop? I was shocked. My phone number was included in my booking and they had returned a call to my wife the day before the booking as well. I had to rent a car from the airport location, and return it there as well which was inconvenient and burned a lot of time during a busy time for me. I understand that sometimes things don't go according to plan, but this was not handled well at all.
6.4 Good17 May 2017
Pros: good car ...good priceCons: the car inside was clean..but with a very strong smell of cigarette.
4.0 Okay20 Apr 2017
Cons: As soon as there is a problem. Both Kayak and Hertz dont take responsibilities. Kayak says Hertz has to fix it and Hertz says Kayak has to fix it. I am very angry. I wanted to change the drivers name in my car rental with plenty of days in advance, but it was impossible to do it because of this ping pong responsibilty game between the companies. At the end they made me pay more, the forced me to pay an additional driver.