Cons: The man at the drop off was so rude it made the whole experience horrible and I would never use dollar again. When we asked him which direction to get to the terminal he told us it's not his responsibility if we are too stupid to read the signs. His name was Marc or so he told me and I took a pic of him so I could complain.
18 Apr 2016
Problems with GPS
Pros: Clean car, staff comprehensive
Cons: Very small gps, high additional cost
Drop off very complicated in LAX
31 Jan 2017
Easy and quick
Pros: I came at a calm time. Hardly any wait. Was able to check in at the counter and walk out and pick up my car quickly. Returning was easy. Dollar is in the terminal so no shuttle required! There is a good amount of walking though, so if you're a large family with lots of kids and luggage (or someone that can't walk very far) I had my husband go get the car and we waited at the curb.
21 Sep 2017
Pros: Car was ready and gassed when I arrived, and customer reps were polite.
Cons: The outside mirrors were very spotted. The inside of the windshield was not clean. These were problematic in bright sunshine or headlights, because visibility was reduced.
18 Oct 2015
Pros: Waited almost an hour at the counter to pick up my car
19 Oct 2015
Cons: location info for pick up was wrong which caused me a lot of inconvenience and costed me extra Uber fare cost.
Dollar rent a car is good until for some reason you have to call customer support. The customer support is very poor and un informed. They don't even have a way of contacting the local branch.
26 Oct 2015
Pros: Much easier to drop off and walk to the gate
14 Nov 2015
Cons: Bad car. Steering wheel shook whole time. No radio too
10 Dec 2015
Pros: When I returned the car, I forgot to fill it. So they did let me leave to fill it and didn't mark me as returning the car late.
Cons: They charged me more than my initial quote. The attendant at front counter hardly spoke English. And I had to walk about a half mile from the counter to the key pick up to get the car, with all our luggage. the car wasn't in very good shape either.
28 Dec 2015
Reservation but no car
Cons: Reserved car at one price. Told they had no vehicles at all. Ended up waiting half hour and paying eighty percent more for an upgraded vehicle.
Pros: Thanks to the team last night who got my check-out done in very fast time then DROVE me to Terminal C with another couple; we were both running late. Keep up the personal service.
20 Mar 2017
Service at the desk was poor
Cons: It seemed KAYAK and Hertz was not systematically connected at all.
2 Jun 2017
did not recognize the prepaid confirmation
Cons: My confirmed prepaid reservation was rejected because the card that was used was in my maiden name and my drivers license was in my married name. I have to go through the process of calling my credit card company and dispute the paid rental and tell them that i was not able to rent my car. Had a horrible experience with Hertz.
18 Jul 2016
Pros: Easy access to airport snd very nice personnel at check-out.
13 Nov 2016
Cons: Poor service.
13 Nov 2016
Is the car or the rental company?
Pros: The price.
Cons: It could be the car itself that made me feel the rental was "okay". It was a 2015 Toyota Yaris and anytime I went over 45 mph (even on sidestreets) it felt like the car was going to break down. Engine was loud and not in a good way. It also took forever for the arrow in the gas gauge to show it was full after I filled up. Interesting for a slightly new car. The pick up procedure was different from other car rental companies. No one checked out the car for scratches/dents before I left with it. So it made me nervous that they could've blamed me for things that might have already been there.
20 Nov 2016
Pros: the shuttle they used at John wayne was a little small and had to make multiple trips, but other than tat it was ok.
21 Nov 2016
Pros: Drop off was quick and simple.
Cons: Pick up turned out to NOT be in the airport, though web site indicated it was. Left standing for ~20 minutes in sun waiting for shuttle. And then of course there was the off-property ride to go pick up the car. Inside of windows were (hazy)not clean. Engine light was on the whole time.
22 Nov 2016
Cons: The price went up than was quote on website! The staff not really friendly.
23 Jan 2017
Pros: They were very considerate of my time and did not waste any of my time. The car was good.
Cons: When we dropped off our car, there was a paper sign on the door saying they had 'stepped out' and to leave the keys at the front hotel lobby desk. We relied on them for a shuttle to the airport. and they were no where to be found so we had to quickly uber, pushing our flight. They then later charged us for the entire tank at $5/gallon plus a $15 fee, even after we requested to have the option where they filled it for us, so we returned it empty. Customer service was terrible on the phone, saying the 'agent didnt remember you saying you needed that option' and that was their grounds for the charge. Total scam.
21 Dec 2016
First time...will also be my last time.
Pros: The price, eventually, was good. It fortunately ended up being the same price in my reservation.
Cons: When I arrived, it was not clear where to go, or that the company was even there. No employee was in the office, but there was another customer. When the employee did arrive 10 minutes later, she took another customer who arrived with her, but supposedly was there first. She helped him, and then assisted the man ahead of me. When he declined insurance, the employee stated that he needed to provide his insurance policy number. That made me leery, and i asked if that was only because he was using a debit card. She said I would have to provide the name of my insurance company. In the 10 years I've rented cars, dozens of times, that has never happened to me. I finally was assisted, and walked to my vehicle after I had been there (at Irvine, California) for 40 minutes. On the walk-around, I noticed several scrapes and paint drips. Why? The car had been in an accident and repainted. The car drove poorly, shuddering occasionally and locking up/having trouble with traction when going from a stop. The whole reason of renting a car was to have a functional vehicle while mine was in the shop. It didn't feel very safe, and I drove it very little, putting off a trip to LA to visit family. On the return, I was told by the same enployee that it would have to wait while she drove the previous customer back to the airport. I told her I didn't have time for that, and she said she could email me my receipt. It was a bit disconcerting waiting the two hours for the email, but it was correct, fortunately.
13 Mar 2017
really nice car - it must have been nearly new
Cons: you have to take a shuttle off-site so it takes some time
depending on your viewpoint - they are over zealous checkiing the car for every nick and scratch before and after
15 Mar 2017
Be Ready for Ups and Extras
Pros: There wasn't anything that I liked
Cons: Small stuffy room in a hotel was hard to find. Staff was not customer friendly and were used to people having the same reaction I did of being a palled when they became aware of the fine print that was not advertised and was not well it was contracted for. Extra fees for this and that did not result in making this any kind of economy kind of transaction. Stay away would be my suggestion. Use a first rate, name, company.
Pros: booked a car at Enterprise out of John Wayne airport , when we arrive we were told that our Enterprise office was closed at 6pm, and that we needed to book another car at a different Enterprise open office , that ended up costing over 100$ more
13 Mar 2017
Pros: The pick up process was fast and great. They got me the exact car I needed.