Pros: Quick and easy process to pick up and drop off the car. Very nice and friendly budget representatives.
Cons: They should have the sand protection policy online so people can read it ahead of time. We went to check out the car and found 6 other scratched that weren't mentioned on the page.
23 Sep 2016
Cons: Difficult to find the car when we arrived with no assistance. The gentlemen that checked the car in was an absolute dick and they attempted to overcharge for scratch on car that was already there.
16 Nov 2016
$600 charge for paint chip
Pros: Decent car.
Cons: Returned the car with a paint chip on the passenger side door, size of a grain of rice. Got charged $600 for it; they know you won't argue because you have a flight to catch.
BE WARNED: They will either get you for buying their 'insurance' or get you for 'damages'. Roads in Iceland have a lot of small pebbles, so you WILL get paint damage.
8 Dec 2016
Couldn't have been happier
Pros: Had an excellent experience using Budget to rent a car to drive around Iceland. We arrived at 4am at the airport and had our keys and documents signed within 30 minutes. The car came with a full tank of petrol and was spotless inside and out. We rented a Hyundai i10 which I'd highly recommend. The car came with studded snow tires which I didn't expect. They came in handy when driving the icy roads in Northern Iceland.
Cons: The gentleman asked if we'd like to return the car with a full tank or empty tank of fuel. I obviously said empty because it seemed like a better deal. I believe I was charged an extra $80 USD for the full tank which would have cost me around $50 USD if I was to fill it myself. It was my fault for falling for the convenience of it.
10 Sep 2016
GPS kept telling me to go off-road
Pros: Car pick up was great. We made sure we had all the protection plans we could get and opted to get a GPS just incase we got lost. Car performed well and held up to the rigors that we put it through.
Cons: It might be an Icelandic location thing, but the GPS kept telling us to go the opposite way or to go off-road. In the end we just ended up turning it off after the first day. Windshield wipers probably needed to be changed as they would smear rather than wipe the windshield clean.
18 Sep 2016
Pros: I bought the Kayak offered supplemental insurance policy at booking time ($36) which was supposed to cover everything up to the value of the car at $USD 40,000. The majority of the check in process is a hard sell first to upgrade car to 4x4 (which they make it sound like you will need-- and you DON'T), then a big sales job on how the insurance Kayak offers through thid party which I got doesn't cover much, that none of the credit cards do either, and try to scare you into buying their supplemental package for ash and sand. We never saw any ash or sand the whole trip. A hard sell rip-off.
Cons: Hard sales tactics for bogus supplemental insurance
27 Oct 2016
30 Oct 2016
Pros: Comfortable and nice car
Cons: A lot of hidden fees and they are not very explicit about what they are charging you for. Be careful and read the whole contract and fine print! I was quite taken aback by the charges they put through and reached out to request an assessment of the charges and they were not helpful and were quite dismissive.
4 Nov 2016
Cons: I think this company is running a scam on foreigners. They charged my credit card for some alleged "broken door stopper" after I bought insurance through your website for the car rental. They wouldn't acknowledge that I had paid for the car insurance and they charged me again for car insurance. So I paid twice for car insurance and then in the end they charged my credit card for damage that didn't even exist. Very unhappy, like I said I think they are scamming people.
6 Nov 2016
CDw coverage not clear
Cons: I was charged CDW when I did not request it or want it. Product not as advertised.
Pros: The representative upon my arrival was very courteous and helpful. The car was relatively easy to find in the parking lot and when we arrived it was very clean and ready for us to go. I also liked that it had a full tank of gas.
Cons: I thought the car was a bit pricey for what it was. But maybe that's just because it was in Iceland and everything is expensive in Iceland. Also, I found the car to be a bit small. We had four adults and an infant in a car seat. The description of the vehicle said that it holds 5 and luggage for 5. However it barely held luggage for 3. One of the passengers had to have their luggage on their lap the entire way back to and from the airport. Finally, the drop-off procedure can stand some improving. When I dropped off the vehicle fortunately I had already dropped off the other four individuals at the terminal and I drove the car back by myself. But when I got to the drop-off location it was windy and snowing and raining and very cold and there's no shuttle back to the terminal so I had to walk back in that nasty weather. It wouldn't have been a problem in the summer time but that particular day was nasty.
Cons: Our rental was for 2 days and 2 hours, they were going to charge for 3 days. We brought the car back right before the end of the second day and ended up being charged nearly $90 for returning it "early".