Keflavik Car Hire

Pros: Nothing

This company is horrible. Do not use. Stick with Avis, enterprise, etc

Pros: Absolutely nothing

Cons: Arrived at the airport and had no idea where to go. The address for the airport DOES NOT EXIST! We spent 6 hours trying to find the place/get a car. Had to waste money on multiple cab rides. When we finally got there it was some of the worst customer service I have ever experienced. The employees just basically ignored us until the were ready. Despite reserving a four door Jeep we showed having a Suzuki jiminy for four people with luggage (this vehicle barely fits two people). All the top results on kayak were for this company. Will not be using kayak ever again!

Fraud

Cons: The car class in the reservation did not match with the car class confirmed. I know car brand and model is not warrantied, but I book a car model (Jeep wrangler) and when I paid and I received the confirmation, the car class was a Suzuki Jimmi (this car class is 50% cheaper than the one I paid on the reservation), so I’m it complain about brand or model changed, I’m complaining about car class, You showed me a better category car and when I paid, the confirmed car is the lowest category.

Nobody knows ACE

Pros: The car itself was great! The coffee was great too.

Cons: It was not clear where to go when we arrived. Then, when we dropped off, not only did GPS have zero clues where ACE was, but when we finally found the shack, the place we picked up acted as though we were idiots when they directed us to another shack. The two gentlemen in that shack clearly hate their jobs.

Slow slow slow

Pros: Friendly staff and clean car

Cons: The insurance offered by Kayak is a joke in Iceland! Wipers were falling apart , alignment was way off and suspension was shot

Bait and Switch

Pros: The car

Cons: I was quoted ~$300 but was told on the phone ahead of time that to verify the car would be automatic instead of standard transmission, I would have to speak to the representative at the desk when I got to Iceland. When I got to the desk in Iceland, they tried to bill me over $500 without warning. They stated it was because they gave me an automatic transmission. I was never told of this change and never provided another quote and definitely did not sign off of the updated price (I would have gone with standard if I had known). They said at the desk that they were unable to change the reservation and I would need to call the phone line to do so (knowing full well that I was an American out of country and would need to pay excessive phone charges to do so - especially as getting through to someone on the phone would take over 30 minutes per my previous calls). At this point, I had been trying to get my car for over 1.5 hours so I was forced to give in and sign off on the additional money. This was a total bait and switch played on a foreign tourist. Buyer beware.