Flight was fine but the air flow was insufficient. After landing, we waited an hour for a gate to open up with no air conditioning and a burning smell in the cabin.
The crew was attentive and had a pleasant demeanor. The checkin process was good but surprisingly your ticket counter did not have a CC machine to process payments. Calling in by your staff was a chore and the individual was visibly frustrated when on the other end they could not understand a 4 digit expiration date. The seats were very tight and uncomfortable. The food was minimal in quantity and just ok in quality and taste.
Swiss Air rescheduled our connecting flight to 7:45 am. Our initial flight didn’t land until 10:20 am. The people at the Swiss Air counter said our flight was canceled. It was not canceled. THANK GOODNESS for United who rescheduled us on a flight the following day. Kayak, I was on hold the night prior to our flight to speak with you about this scheduling nightmare for 2.5 hours before the call was dropped. I did not receive a call back. I am very unhappy with Kayak’s customer service and lack of communication and do not plan to use your business in the future.
clean n seat legroom was spacious
Pros: "Friendly crew"
Cons: "Not piling up people like sardines in a can."
Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"
Pros: "About as good as they come."
Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Pros: "Got an upgrade to business class"
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "Everything was perfect."
Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Pros: "Swiss took care of arranging hotel for us and substitution flight."
Cons: "Missed connection flight because of delay"
Pros: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Cons: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Pros: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Pros: "My own seat had ample legroom, good crew."
Cons: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Cons: "It was hard to figure out how to request a special meal"
Cons: "It was a 2 hour 40 minute flight. No entertainment."
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Pros: "Flight was exactly on time as described. Crew was friendly"
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Pros: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Cons: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pros: "No assists"
Cons: "Poor service"
Pros: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Cons: "See sbove"
Pros: "Loved the crew they were great!!"
Cons: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Pros: "Service was remarkable - food far superior! Will be my airline of choice going overseas."
Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Pros: "The service on board was excellent, I would use this airlines in the future..."
Pros: "Great flight, happy to have service from Zurich to Nis."
Pros: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Cons: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Cons: "A gap between flights for 20 hours"
Pros: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Cons: "no entertainment at all."
Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Pros: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Cons: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Pros: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Cons: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Cons: "Delay and lost the luggage for the second time"
Pros: "Flight crew and gate agents were amazing"
Cons: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Cons: "The plane was old and the bathroom was really dirty"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Cons: "Flight was delayed for no particular reason. The entertainment system is terrible - it was interrupting (freezing) the movie every several minutes making it almost impossible to watch."
Pros: "Swiss planes were clean and everything worked. Flight attendants very friendly. Food was superb. Plus, the connection in Zurich, as always, was seamless and painless. Will definitely give Swiss my preference when looking at trans Atlantic flights."
Cons: "excellent food and hospitality"
Boarding was not very organized
Everything was fine. This time, even though I didn't need it, my seat back reclined.
Better options for food, friendlier staff and better inflight entertainment
LH419. Check for yourself
No movies 🎥 No food or even coffee🙁
Pros: "The food was great, and the tinted windows allowed me to sleep!"
Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Cons: "Lost one of my luggages"
Pros: "Very accommodating staff"
Cons: "breakfast served was still frozen."
Pros: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Cons: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Pros: "The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!"
Cons: "It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight."
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "The crew was great. Seating was a little uncomfortable."
Cons: "Food was not so good."
Pros: "Upgraded to business class for a reasonable fee."
Cons: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Pros: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Cons: "Perhaps meals. Maybe more options."
Pros: "Crew was nice. I will go again with Lufthansa."
Pros: "What more do you need?"
Pros: "Loved the flight. Definitely better than Swiss which is what we flew in."
Pros: "The flight was very smooth."
Pros: "Boarding was automated gates was easy."
Pros: "Cabin staff were pleasant and effective."
Cons: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "The boarding was fast and effective"
Cons: "The plane arrived late and I had to rush through Munich airport to make the connection. But the luggage arrived with me."
Pros: "Clean. Friendly staff"
Cons: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Cons: "Ease and concenience"
Pros: "Great food and service. Business class lie flat seats are good for the sleep."
Pros: "Flight attendants we good"
Cons: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"
Pros: "The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks."
Cons: "Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows."
Pros: "comfort ,crew was polite and catering delicious"
Pros: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Cons: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."
Pros: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"
Cons: "The business class seats is exactly like the economy seats"
Cons: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Pros: "as usual flight itself was okay"
Cons: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Pros: "Food. The seats were comfortable."
Cons: "Boarding by row would have been better. All of economy boarded at the same time."
Pros: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Cons: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Pros: "Pleasant crew."
Cons: "Annoying kids in seats behind us :( Not enough leg room for someone over 6 feet tall."
Pros: "Lufthansa provided a great airplane, crew and service. Excellent all around. My favorite airline."
Cons: "Nothing to dislike."
The jet2 check in at Faro was so well done compared with other airlines. They stagger all the package holiday buses so it’s not overwhelmed. Well done Jet2
Flight was first class Experience at Edinburgh Airport was appalling
great airline - puts others to shame
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Pros: "Crew was attentive"
Cons: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Cons: "Not much. Outside influences not under their control"
Cons: "Everything is made easy...."
Pros: "Simple checking with baggage etc"
Cons: "More leg room"
Cons: "It was freezing on the plane everyone had hoods up and coats on."
Pros: "Seats and legroom very good for a budget airline. Crew very good."
Cons: "Boarding in Naples was dire"
Cons: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Pros: "Nice plane and well trained crew, will fly them again, without any doubt"
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Pros: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Cons: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Pros: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Cons: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Pros: "Comfortable, friendly service on the plane."
Cons: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Cons: "Could not check in online"
Pros: "Late at the airport but they managed to get us all through and boarded on time"
Cons: "Too many steps especially at Birmingham"
Pros: "Crew was good, boarding was good. On time."
Cons: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Pros: "The crew were helpful and friendly"
Cons: "Nothing to report. Very efficient"
Pros: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Cons: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Pros: "Good flight (when we eventually got airborne. Friendly cabin crew"
Cons: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "The convenience of the route"
Cons: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Pros: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Pros: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Cons: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Pros: "excellent legroom"
Cons: "Nothing. Superb flight."
Pros: "On time."
Cons: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Pros: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Pros: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Cons: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Pros: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Pros: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Pros: "Have drag A1 do great space, all in timd"
Pros: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "First time iv used jet2 and I will again"
Pros: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Cons: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Cons: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Cons: "Delay due to incompetence at Venice airport"
Pros: "Everything ran smoothly"
Cons: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Pros: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Cons: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Cons: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Efficient boarding, good communication, reasonable coffee. Would have liked to know ahead of time about customizing dining options.
More water delivery and less time between meals. Good food and staff
Cons: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Pros: "To reach the goal."
Cons: "Food. Time."
Pros: "The crew was very nice , and very comfortable seats ."
Cons: "Everything was great"
Pros: "The movie section and food were very good"
Cons: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Pros: "Easy, efficient"
Cons: "Entertainment, food, comfort"
Cons: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Pros: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Pros: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Cons: "Nothing was negative."
Pros: "Efficient, on-time service; plenty of overhead storage room."
Cons: "Small cramped seats were inappropriate for an international flight."
Pros: "Fairly new plane."
Cons: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Pros: "Plane was fine and it arrived on time."
Cons: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Pros: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Cons: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Pros: "On Time, Friendly,well maintained equipment"
Cons: "No free drinks inner Europe...except water"
Cons: "Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it."
Pros: "The crew was very kind"
Cons: "Nothing :)"
Pros: "Top notch service , catered very much to Americans . Would definitely fly again"
Pros: "Internet not working. Horrible."
Cons: "Should at least serve some water"
Pros: "Power in the seats!"
Cons: "That plane was so hot!"
Pros: "I liked that we landed."
Cons: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Cons: "There was no food so can't give food any stars"
Pros: "Great flight very happy"
Pros: "The movie selection"
Cons: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Pros: "The flight crew were very nice and helpful.."
Cons: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Pros: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Pros: "Friendly staff. Good food. Movie/tv options were excellent."
Cons: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Pros: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."
Pros: "I got to my destination all in one piece which is what really matters most."
Cons: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."
Cons: "Long connection"
Cons: "Seats very narrow and tight."
Pros: "Comfortable flight, friendly crew. Would fly again!"
Cons: "Food could have been better"
Pros: "Service, etc."
Cons: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Pros: "Flight was on-time, fast, efficient boarding, on-time arrival."
Cons: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Pros: "No problems, great crew, easy check in and on time!"
Cons: "Staff was not properly trained in flight protocols."
Pros: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Cons: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
Pros: "Comfortable seats."
Cons: "Entertainment center was not working for left half of plane (which included me). Crew was extremely lazy. I asked for a coffee and she told me to get up out of my chair and follow her to the back to get the coffee. Why couldnt she just bring me my coffee? My friend had the same issue, he asked for water and she had him come to the back to get it."
Pros: "Leg space was nice for someone who is tall. The crew members were nice."
Cons: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Cons: "I lost my luggage!!!"
Pros: "No delays, early landing which made my 50 minute layover seamless."
Cons: "I have no complaints"
Cons: "SAS does not even offer wine with the meal, you have to pay for it. Additionally they have the strange policy that they give drinks at frost, that is ALL drinks, including the meal drinks, and then comes the meal about half an hour later. The do not offer ANY drinks with the meal."
Pros: "they let us sleep, keeping the light and announcements off during most of the flight"
Cons: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."
Pros: "There was sufficient entertainment and food"
Cons: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Pros: "One magazine was not enough"
Cons: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Pros: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Cons: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Cons: "The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight."
Pros: "In general everything is very good- clean, professional, friendly."
Cons: "I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers."
Pros: "The crew was friendly, and I enjoyed the available movies and music."
Cons: "There was only one beverage service the whole time and I was never offered a snack. I could have purchased food, but 7.5 hours is a long time for only one beverage service. Bring food on board if you don’t want to buy it during the flight."
Cons: "Boarding was not very efficient."
Cons: "Extremely poor communication about flight delays and missed connections. I’ll never fly icelandair again. Terrible experience."
Pros: "It's just so nice on a long flight to not be jammed in like sardines!"
Cons: "Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry."
Pros: "Crew was good. Seats were OK."
Cons: "Boarding at Reykjavik was a mess, not helped by the flight being delayed by over an hour. Part of the problem was that the airline just kept moving the boarding time back by 10 minute intervals. No seating near the gate, so everyone was just having to stand there..."
Pros: "The plane was fantastic! It was clean, comfortable, and and appeared well-maintained."
Pros: "Adequate leg room. Comfortable seat with adjustable head rest. Good selection of in flight movies to help pass time on a long trip. I purchased a sandwich that quite good. Flight attendants were courteous and helpful. On the long leg of our flight we were given a bottle of water as we boarded."
Cons: "The cabin was quite warm after boarding and before departure. The flight attendants were courteous and helpful, but could have come through one more time to refresh water and see if other food or snacks were needed. The announcements did not come through the headphones and were difficult to hear."
Pros: "Staff very friendly flight on time overall good experience."
Pros: "Entertainment and crew"
Cons: "Offer some snack"
Pros: "Will NEVER fly ICELANDAIR !"
Cons: "They left without putting anyone’s luggage on board!"
Pros: "Short and convenient flight"
Cons: "Crew was not very pleasant , food and snacks only for purchase , check-in baggage is too expensive."
Pros: "Crew was very helpful and friendly. Seat comfort was fine. Entertainment is nice with free movies, music and Iceland travel video blogs. Can do a stay over in Iceland for no extra, up to 7 days, we plan to try that sometime."
Cons: "No food at all, everything need pursch, also want donation to them. They cancel my return ticket one month after i purch because they do not have enough customs ."
Pros: "It was just OK. We were on time so that she good."
Cons: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."
Pros: "Flight crew was nice."
Cons: "No food, poor selections on entertainment. Expensive airport food and drink options. Wouldn't fly them again."
Cons: "seats really uncomfortable"
Pros: ". excellent handling from ground to ground. Equipment and care were awesome."
Pros: "Good landing."
Cons: "Poor service at every level of customer service where good service should be given. The worst service I experienced was at the ticket counter in IAD and Glasgow."
Pros: "Seems like it is about 25% of the size it should be. Blame it on Icelandair? Going through security and customs is a breeze, not like dealing with TSA and customs in the U.S. FlyBus to hotels very convenient!"
Pros: "-free charging of cell phone. - staff is pleasant - good movie selection - direct flight"
Cons: "-cramped seats. -no free snacks, food prices were outrageous (but we are a captive audience.) -only one drink served for 7 hour flight. - Icelandair, always exit through the gift shop."
Pros: "Flight good, plane clean and comfy, service good, bags checked through to final destination in spite of stopover in Iceland."
Cons: "I inquired about baggage prior to our flying get. I was told that we would not be able to check bags through to final destination due to there being a stopover. When it turned out the bags were checked through, we were unprepared for the overnight without our luggage. Could have been greT had I been given the correct information."
Pros: "It was a boeing and not an Airbus so feels safer"
Cons: "None of the movies were captioned!"
Pros: "The inflight crew were pleasant and attentive. It was a very nice touch to offer children kids meals and a bag with play items and headphones."
Cons: "The food options were extremely limited."
Pros: "Airline crew and overall experience was excellent."
Pros: "Boarding was very fluid. Flight attendants were professional."
Cons: "Seats were a little hard on my back."
Pros: "The crew was very friendly and helpful."
Cons: "Everything was decent."
Pros: "The staff was friendly and the plane was fine."
Cons: "Our flight was delayed by a little over an hour, however there was no communication with what was going on. We were just left standing there waiting. I find it always helps to let people know what the hold up is. It was a simple explanation that our plane had not arrived yet."
Pros: "Friendly crew, boarding via two doors made for a quicker boarding experience."
Cons: "No meal or even snacks for transatlantic flights! Even by today's standards, that's stingy. United, American and all European carriers serve a minimum of 1 meal. Also had shuttle boarding and deplaning for all flights. This negated any gains made by front and rear boarding. Also be advised, Keflavik airport (Icelandair's hub) is usually mobbed and was not built to handle the volume it sees during most months."
Pros: "Staff very courteous and efficient."
Pros: "I like that we boarded back to front"
Cons: "check-in was a mish mosh"
Pros: "Lots of room in the overhead cabinet since I wasn't able to gate-check my giant backpack. Good selection of beverages."
Cons: "Did not like the flight attendants. First time I can ever truly say that. They were downright rude. Didn't love that I couldn't gate-check my backpack but there ended up being plenty of room overhead. Upon arrival, everything was extremely confusing. Baggage claims weren't labeled for the correct flight. Super frustrating!!!"
Cons: "Didn't like paying Saga Class fare and having one of my two bags left in transfer. Receiving golf bag +24 hrs later"
Cons: "No kosher food in the menu"
Pros: "I loved the videos about Iceland! It was very informative. The visibility on the ground when we landed wasn't very good, so we had to make a few attempts to land, but the pilot did an excellent job!"
Cons: "Economy comfrort seats were the same as economy seats!! This was a real gyp!! A lot of extra money for a free snack!! Gyp!! This comment was meant for the Seqttle - Reykjavik segment!!"
Pros: "Great movies and tv - all free and perfect for a long flight"
Cons: "They are having trouble with their growth - too many customers for the level of organization at the airport"
Pros: "I liked that they loaded the back of the plane first. It make loading faster. On our flight from Reykjavik to Boston they loaded the front and the back plane at the same time. I enjoyed the Iceland choices for documentaries. The flight attendants were very professional. I got to see Greenland!"
Cons: "I wear a size 14 pants. I am a bit overweight but not obese yet there was only about 1" of clearance on either side of my hips and the edge of the seat when I sat down. I also had an aisle seat the people going down the aisle were frequently bumping my arm and shoulder. What if someone were larger than me? What if they couldn't fit into the seat? We also hit some turbulence but that might be standard fare for the route."
Pros: "The airline people were kind."
Cons: "Not knowing about the smaller carry on standard size. I was expecting to see the same size but did not."
Pros: "The crew were all competent and pleasant and the plane was relatively new and of average (that is, terrible, but the average nowadays is terrible) comfort."
Cons: "Food and drinks, other than simple soft drinks, were for sale only. This is an overseas flight--feed us. And the movie selection is rather anemic."
Pros: "Crew, Reykavic Airport"
Cons: "Really surprised there wasn't a meal served on a trans Atlantic flight. Seat didn't recline in exit row"
Pros: "Quick flight"
Cons: "Airport in Iceland needs updating...too crowded and no seating."
Pros: "I liked the idea of two short hops"
Cons: "I disliked completely the lack of communication with the airline from the website that has no email, to the phone number that doesn't get answered. THEN - thought Kayak did a great job updating me regarding the flight delays - thought ICELANDAIR did a rotten job about doing the same. At Glasgow Airport there was no one to ask about the two flight delays....the board in the departure lounge and the Kayak emails were giving contrary information, with NOONE to ask, the flight was 3 1/2 hours late ! 3 1/2 hours on a 2 hour flight - DISGRACEFUL. and at Iceland, it was sheer bedlam, as all in coming and outgoing flights were delayed - 17 flights were leaving at the same time ! No food on the plane except for purchase with a credit card -for a $1300 seat - really ? AND at boarding there was one girl who insisted on keeping the "premier travelers" separate from the rest, but we all got on the same bus - so it was stupid and a waste of time very disappointed indeed. used to travel annually Boston to Glasgow via Icelandair, - remember why I stopped using this Airline. extremely poor customer service"
Cons: "The layout of the plane was not the same as described as when I checked in the day before. The seat I choose in line with an exit aisle (row 10), was in fact not, therefore, creating less leg room as initially unintended."
Pros: "Flight was on time. In flight service was great."
Cons: "Check in at Glasgow airport took over an hour; would love to see self-check-in available for those who aren't checking bags. We had checked in online, but were unable to print boarding passes at our hotel, resulting in the lengthy wait."