Pros: I noticed that shortly after I rented the car a third party insurance company that said they worked with Kayak
Charged me $135 for travel insururance that I didn't ask for. I didn't fill out any card information on The kayak site and I didn't approve any travel insurance.
I didn't travel I rented the hertz car at home. Kayak sent me to hurtz direct site and that's where I booked the car
And got insurance. Hurtz has their own insurance which I purchase they do not work with a third party.
The name of the company that charged me falsy was
Called ALLIENZ (or something close to that)
If it was for that my experience with Kayak would have been great.
Thank you !
Hope you can correct this kind of situation in the future.
They did refund after I called them l.
Thank you !
11 Apr 2016
Surprised it went so well
Pros: The young lady at the counter was very pleasant and easy to work with. The price was better than I expected on the web site, so I wondered about hidden fees at the check out point, but they did not appear. The car was very clean. I would be happy to rent a car from them again.
26 Nov 2016
Reservation but no car
Cons: Reserved a car through the app, then arrived and was told there were no cars available. Fix your glitch - it shouldnt let someone reserve in this case!
7 Sep 2016
Needed another set of wheels for a couple of weeks
Pros: The rental process was easy and the car was fine. All we needed was a bucket with four wheels and an engine and that's exactly what we got. Car was new and in good working order. No complaints. We were in and out both on pick-up and drop-of in just a few minutes.
Cons: The location in Poughkeepsie is kind of a pain to get to. The facility itself was fine: a basic little building next to a parking lot. it's just it's location off the Route 9 strip that was a detraction.
I don't really like the gasoline policy. We got the car with a third of a tank and were told we could return it with a third of a tank. There were all sorts of options about buying gas up front, blah blah blah. That adds a bit of guess work. Just give me a full tank and require it to be full upon return. None of this gasoline gamesmanship, please.
12 Sep 2016
Closed on holidays, will charge you an extra day.
Pros: It was in Poughkeepsie.
Cons: They are closed on the holidays, but will allow you to book a drop off date for them. Then they will charge you however many days between when you dropped off the keys, and when they come back from holiday because they weren't able to "close out your contract."
26 Oct 2016
Excellent Vehicle and Service
Pros: We had a great car, 2016 Versa, and the staff were efficient, pleasant and professional.
7 Nov 2016
Good, but distant location
Pros: Staff professional and courteous
Cons: Location far from center and train station. Short hours on Sunday (until noon only). Car tank was half full which made refueling before drop off hard to gauge.
Pros: The guys at this Enterprise office in Poughkeepsie were friendly and efficient! They really knew how to take care of us for our weekend economy rental. I really appreciated the ride to and from the train station! That's a big plus.
6 Mar 2017
Stay away from Enterprise
Pros: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
Cons: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.