Cons: This is a hoax! My confirmation indicated my contract was with ACE Rent a Car. However, we arrived at the airport to wait for a shuttle that eventually showed up and drove us to a remote location in a shady neighborhood near the airport. The receptionist stated our reservation was not with ACE but rather AVR...or...I don't even recall the "real" company as I had no intention of driving away with a vehicle, even if it meant walking the 90 miles to Indio from Ontario, CA. Also, I had pre-purchased an insurance plan that proved to be useless. I am disgusted that Kayak hasn't pulled the plug on these crooks.
9 Mar 2016
Cons: No written instructions on returning the vehicle atter hours.
Didn't answer phone during business hours. Left a message but never called back.
Still haven't received deposit after 4 days even though it was to be credited the same day as the return.
21 Jul 2016
Clean car- I would rent again.
Pros: I had my doubts as I pulled up to the location... but everything worked out great. I got an awesome deal on a mini-van, the pick up was fairly easy although I had to wait a little. The van was clean and did not smell weird- which is always something I worry about. The drop off was even easier- everyone was super friendly.
Cons: My Kayak deal said unlimited miles and I was told I only had 500- which was more than I needed, so not a big deal. I assume this is a miscommunication between Kayak and Ace and not attempt to pull one over on the customer.
Pros: The price good, the car not good the car I rented to take my mother home in bullhead.Az. 230 miles have two back tries that were bald badly very unsafe , she said it got over look ef and then I had to go find another hertz to get another car and they said they don't have any cars and they couldnt help me they said call road service finely I got a car.with no gas in car O
Cons: They took care of price
31 Dec 2016
Pros: I've rented cars a lot over my career but mostly from airport locations. This was my first experience away from the airport, so parking my personal car in the shopping center during Christmas was a challenge finding space. Once in the office, there was the anticipated line with everyone seemingly having problems. Finally getting to the counter, Danny was extremely helpful in upgrading our car and getting us on our way. Great value for a week's worth of driving less miles on my own car. We'll definitely be back again!
2 Feb 2017
Time and Vehicle
Pros: The members of the Hertz team were friendly and did their job well
Cons: I had to wait for about an hour to get my helped and on the road, with only 4 or 5 people in front of me and 2 attendants.
They did not have my vehicle type when I got to the desk and was offered a lower vehicle when there were higher ones in the lot. It is not my fault that proper inventory is not held and I should not have to be the one to take the hit on quality for the same price.
20 May 2017
Cons: Customer service was lacking at my return of the vehicle. Many customers waiting and no sense of urgency from employees. They seemed more interested in helping the phone in customers than the ones standing/sitting right in front of them. They also did not acknowledge some of the customers at all when they walked in. I did fill out a survey from Hertz about my experience.