Book Hertz hire cars in Montclair

Reviews for Hertz in Montclair

Recent reviews

Traveller rating

Wonderful

0

Very Good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

2

2.0

Pros:I called HERTZ the morning of my rental asking if they had a pick up service and I was told yes. I asked if I could schedule my pick up by 3:30 since my rental pick was at 4:00pm and was told there was no need to schedule my pick up to call back when I was ready. At 3:15pm I called and when I was asked my address I was told that I was out of the 5 miles radius by now it was 3:30pm. Then I was told that I could call Lift or Uber that they would pay for my trip. I requested a pick up from Uber which my trip cost me $52.79. Once I was helped I asked for my credit for the Uber ride and was told that they can only give me $15.00 however, they couldn't even give me the $15.00 credit since I booked utilizing a 3rd party. So bottom line they didn't give me the credit of $15.00 nor paid for the Uber ride. I also had to wait for them to go get the car washed.Cons:BETTER COMMUNICATION AND BETTER CUSTOMER SERVICEReviewed 14 Apr 2021

review from

9.6

Pros:Even though the Google said that they close at 6:00, we arrived a little after 4:00 not knowing they close at 4:00. After frantically trying to decide what to do, they opened their office up for us. Thank you!Cons:The interior of the car was a bit dirty, but other than that, it was a great experience!Reviewed 16 Sept 2020

review from

2.0

Pros:The wait was long. I did not get the car that I already reserved and paid for. Had to call their 800 number myself to request a refund because the Hertz at this location would not do it.Cons:What is the point of having a car reserved and paid for if Hertz just gave it to someone else because I was not there to pick it up on time? What worse. The lady came back to tell me there is another car, but I would need to pay more.Reviewed 30 Apr 2019

review from

2.0

I had to pickup the car at 12:00pm,I got there at 11:55am and they sa.Pros:NOTHINGCons:EVERYTHING,THE SERVICE THE PEOPLE WORKING THERE....THE PERSON THAT ANSWERED THE PHONE WENT I COMPLAINED (COSTUME SERVICE).THEY ALL WERE LAUGHING AT ME........EVERYTHINGReviewed 6 Jan 2019

review from

6.8

Forever to pick up the carCons:Seems to be very disorganized. It took about 2 hours to pick up the car.Reviewed 1 Jan 2018

review from

2.0

The most suck car rental companyCons:Customer attitude, receptionist attitude, the company policyReviewed 29 Dec 2017

review from

6.4

Cons:Customer service was lacking at my return of the vehicle. Many customers waiting and no sense of urgency from employees. They seemed more interested in helping the phone in customers than the ones standing/sitting right in front of them. They also did not acknowledge some of the customers at all when they walked in. I did fill out a survey from Hertz about my experience.Reviewed 20 May 2017

review from

2.0

Time and VehiclePros:The members of the Hertz team were friendly and did their job wellCons:I had to wait for about an hour to get my helped and on the road, with only 4 or 5 people in front of me and 2 attendants. They did not have my vehicle type when I got to the desk and was offered a lower vehicle when there were higher ones in the lot. It is not my fault that proper inventory is not held and I should not have to be the one to take the hit on quality for the same price.Reviewed 2 Feb 2017

review from

9.6

Excellent experiencePros:I've rented cars a lot over my career but mostly from airport locations. This was my first experience away from the airport, so parking my personal car in the shopping center during Christmas was a challenge finding space. Once in the office, there was the anticipated line with everyone seemingly having problems. Finally getting to the counter, Danny was extremely helpful in upgrading our car and getting us on our way. Great value for a week's worth of driving less miles on my own car. We'll definitely be back again!Reviewed 31 Dec 2016

review from

4.4

Pros:The price good, the car not good the car I rented to take my mother home in bullhead.Az. 230 miles have two back tries that were bald badly very unsafe , she said it got over look ef and then I had to go find another hertz to get another car and they said they don't have any cars and they couldnt help me they said call road service finely I got a car.with no gas in car OCons:They took care of priceReviewed 6 Nov 2015

review from

More

• What is the most popular car hire from Hertz in Montclair?

  Full-size (Nissan Altima or similar) is the most frequently booked car hire type from Hertz in Montclair.

• How many car hire locations does Hertz have in Montclair?

  Hertz has 1 hire location in Montclair. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes