Pros: I needed to extend the rental an extra day, then the following day I changed the dropoff location and the staff were very helpful. They only charged me a $10 fee to extend the rental and nothing to change the location.
Cons: The rates in the bay area were a little higher than I would have liked.
23 Mar 2016
Pros: Dropped car off and got receipt in just a couple minutes. Efficient and friendly staff.
24 May 2016
Pros: Everything! I had requested online and was going to pick up from monterey, CA and return to SFO airport. Plans had changed and I ended up taking to another location but they were just as friendly and cooperative as ever.
Cons: Also, I just needed it for a "day" , so noon to 6pm, but asked about the penalty if it was late, but he mentioned it's for 24 hours so I had until the next day at noon. Obvious, but I would have chosen 2 days if that was the case. Great service altogether!
28 Jun 2016
Pros: I had made the mistake of booking the wrong airport to get the car however they were able to get me the same car and rate without any problems. I really liked the FORD MUSTANG CONVERTIBLE on the scenic California roads
5 Jul 2016
Pros: The car was clean and easy to pick up and drop off.
Cons: The a/c did not work. It blew air but it was not cold. Upon dropping the car off, the Budget employee informed me that I had a chip in the windshield and had to fill out an accident report. The chip was the size of a grain of salt and he only saw it because it was next to the bar code. What a joke. I drove the car 1 time and certainly did not notice anything hitting the windshield. I hope that they don't try to pin this one on me.
19 Sep 2016
Ride in Expedition
Pros: Comfort, quiet engine, economical
Cons: Very confusing navigation system, both in setting up and in finding destinations. Also, was unable to add stops/points of interest.
26 Sep 2016
Car has been smoked in
Pros: It was easy and convenient picking up and dropping off the vehicle
Cons: The car had been previously smoked in and caused me a terrible migraine.
11 Feb 2017
Pros: Great car.
24 Apr 2017
Hang onto your gas receipt
Pros: It was a fairly quick check-in and check-out
Cons: I was charged $13.99 for driving under 75miles. Apparently this was in the fine print, but come-on. Unless you bring in your gas receipt, which i did not hang onto, they charge you for driving under 75miles... I filled the tank, but other than the gas gage has not way to prove it.... plus to put this in the fine print is really lame
Pros: The car was very clean and nice. The service was helpful and fast.
Cons: No complaints!
26 Sep 2016
Did not have car available
Pros: Nothing .terrible
Cons: No car was available had pay twice as much from another car company
11 Dec 2016
Pros: Nice upgrade which we really appreciated when we got into LA traffic!
3 Feb 2017
Flat tire and no help
Pros: The car was ok
Cons: Car got a nail in the tire. When I called Alamo, they said they would charge us $65 to change the tire for the spare. Ok, fine. But they didn't have any replacement cars for us. So they wanted us to drive to a firestone, buy a new tire, and then hope to get reimbursed for it. We were on a work trip and a schedule. It was completely ridiculous and unhelpful. I couldn't believe that Alamo and Enterprise didn't have a single car to use for one day! Ended up getting the spare on ourselves. Driving it very slowly to our drop off place 40 min away and just leaving,
13 Feb 2017
Pros: Great price, great car, great experience.
Cons: Nothing, all good!
25 Feb 2017
Convenient, affordable, reliable ski trip SUV
Pros: Able to reserve the all-wheel drive, large-size SUV the day before I needed it and at a very good rate on kayak.com, far less than I expect to pay (40% less than several direct car rental websites). Vehicle was in excellent condition with only 8,000 miles on it. Ran beautifully from Monterey to Tahoe and back through some pretty rough storm conditions. Easy pick-up and return at the Monterey Regional Airport.
Cons: There was nothing I didn't like about the rental car or the company, or the process of getting it online through kayak.com.
Pros: Very kind and forthcoming manager there at the Monterey office for Enterprise. He is personable and tries to customise your experience for you. We were early to pickup and the car we requested was not yet available. We were upgraded to a Mustang worth double our rate for only a small increase! This is despite it being a tourist heavy weekend where they could have easily made more money just making us wait.
Cons: The car was in need of a clean but given how busy it was that weekend and the fact it was an upgrade to help us get on our way sooner, I was happy to take it as is.
1 Nov 2016
Impossible to work with
Pros: I couldnt rent the car. The staff refused my debit card even though I was local, had utility bills on me and AAA insurance, and an emerald club membership.
Cons: Awful policy. I booked online with another company and experienced no hassles.
4 Jan 2017
GO TO Rental Cars
Pros: They were very helpful and understanding of our needs.
3 Jan 2017
Cons: Unfortunately I reserved an SUV and upon arrival to the check-in desk I was told they had only sedans. It was lucky that another company had a larger car for me, but I was surprised and not thrilled that I made a reservation for a car they did not have to rent.
Pros: Car pick up and drop off at Monterey was very easy and quick
27 Jan 2017
Pros: Quick and easy, helpful
9 Jan 2017
Pros: Great value for pick up in MRY and drop off in SFO or SJC. Price as quoted. No surprises. Upgraded because the didn't have reserved size. That generally means less mileage but since we were only going 100 miles that wasn't an issue. Overall will do again when needed.
19 Feb 2017
Thanks for the inexpensive upgrade.
Pros: Lives that you had a ton of extra cars at that location, which gave the attendant flexibility to give us a heap upgrade to an Escalade for only $15/day. Loved the extra comfort for the trip.
Cons: Feel like the auto-check-in process needs to be more automated. That airport is plenty behind the times that way.
25 Mar 2017
Cons: I had reserved a Toyota 4Runner as I am considering buying this model. I was disappointed to find Hertz did not have one available and offered a Nissan Rouge as the substitute. This is a smaller less expensive car as compared to the 4Runner. Although i don't complain if I get upgraded, I don't like to be down graded for the same price.