Monterey Car Hire

Hang onto your gas receipt

Pros: It was a fairly quick check-in and check-out

Cons: I was charged $13.99 for driving under 75miles. Apparently this was in the fine print, but come-on. Unless you bring in your gas receipt, which i did not hang onto, they charge you for driving under 75miles... I filled the tank, but other than the gas gage has not way to prove it.... plus to put this in the fine print is really lame

Car has been smoked in

Pros: It was easy and convenient picking up and dropping off the vehicle

Cons: The car had been previously smoked in and caused me a terrible migraine.

Not a good car

Pros: Excellent customer service! Brianna at counter was extremely helpful and nice; very easy and fast to get the car.

Cons: Car was a Toyota Corolla and although the it was fairly new, it felt very unsafe to drive; very unstable at speeds over 40m/hr. We drove a lot in a week and I can say I will not rent a corolla ever again. But the worst problem with this car was that it had something spilled on the seats; I'm assuming it was coffee because when I got out of the car, my white pants were brown :( It was embarrassing. I could see the stain but I thought it was an old spill that was already dry... But it wasn't. It ruined my pants as it didn't come off. The entire interior was dirty and there were other stains. We would have liked to change the car but we drove in Big Sur and there's no budget in that area. We usually have great experiences with budget- I rent almost monthly, but this time was really disappointing.

Broken A/C

Pros: The car was clean and easy to pick up and drop off.

Cons: The a/c did not work. It blew air but it was not cold. Upon dropping the car off, the Budget employee informed me that I had a chip in the windshield and had to fill out an accident report. The chip was the size of a grain of salt and he only saw it because it was next to the bar code. What a joke. I drove the car 1 time and certainly did not notice anything hitting the windshield. I hope that they don't try to pin this one on me.