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Standard |
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Commercial |
Pick-up truck |
6.0
Good
37 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
6.0
3 locations in Napa
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Reviews
10.0 Excellent
Mar 2021
Cons:
Sometimes I can't get the type of vehicle that I reserved because of supply and demand.2.0 Mediocre
Jul 2020
Pros:
Did not like anything, they didn’t have the car I booked and the only other option was twice as expensive and would use 4 times the gas.Cons:
Would’ve been better if they had the car that I had booked when I arrived.8.0 Excellent
Feb 2019
Cons:
Return location did not provide for transportation opportunities such as Lyft or Uber. Very isolated at airport garage.9.2 Excellent
Oct 2018
Pros:
Location and great customer serviceCons:
Na10.0 Excellent
Oct 2018
Pros:
I have been in Napa Valley for 6 months and have rented cars from Enterprise 6 different occasions. Sami was always pleasant and professional. That is a very busy car rental office and every time I was there it was busy and Sami and her Staff where always happy and eager to accommodate. YOU can always tell when a location has a good leader by the way the Staff treats their guests and their attitude. I have told all the associates and concierge to use and refer Enterprise Rent a Car on Soscol Road in Napa Valley. Love and will miss you Sami!!! Mary Beth Gualtieri10.0 Excellent
Oct 2018
Cons:
When offering driver protection, you think you are buying it from enterprise. But you are actually buying it on kayaks website separate from the rental car purchase. This is misleading because you think you are buying it from Enterprise when you are not. This is misleading at best and deceptive at worst. The CFPB should examine this practice. Note, this is not enterprise’s fault, this is kayaks poor customer experience.10.0
Excellent
15 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
9.3
One location in Napa
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10.0 Excellent
Sep 2020
Pros:
The drop off was super easy and they helped me all the way thru.10.0 Excellent
Aug 2020
Pros:
great service7.6 Good
Mar 2019
Pros:
Female staff at pickup with friendly and fast.Cons:
Staff at dropoff left a sign on the door that he was at the gas station and would be right back. We weiated.10.0 Excellent
Feb 2019
Pros:
Perfect took me right back to airport to catch my flight. Thank you was pleasurable..10.0 Excellent
Aug 2017
Pros:
Dave, who helped me check in, was fantastic!!! So pleasant and gave me a great Subaru Forrester. His sister helped me check out- also so friendly and kind. Will definitely recommend this place!8.4 Excellent
Apr 2017
Pros:
Excellent customer service - they didn't have to remind me about whether I'd filled up the car, but they did and it saved me money5.6
Okay
27 reviewsCleanliness
7.2
Comfort
7.6
Pick-up/Drop-off
4.0
Value for money
5.6
3 locations in Napa
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10.0 Excellent
Nov 2021
4.0 Okay
Jul 2020
Pros:
Staff and the car itself were nice.Cons:
Being told I will have to pay double the price I originally booked when I came to pick up the car.5.2 Okay
Jan 2020
Pros:
The employees were nice but the lack of vehicles on the day of pick up was terribleCons:
The radio in the rental car did not work and nothing was done on the part of hertz to resolve the matter2.0 Mediocre
Oct 2019
Pros:
NothingCons:
I made two reservations with the correct confirmation number for both of them. At the time that I went to the rental office to pick it up the car they told me that they DONT HAVE ANY CAR AVAILABLE!!..Not even one of them were available. Worse service ever.2.0 Mediocre
Jun 2019
Cons:
They called the morning of the rental and said that they did not have a car for me at this location or at any location within a 60 mile radius.5.6 Okay
May 2019
Pros:
It was very easy and convenient at drop off. Quick and easy access to airport suttle.Cons:
The car was little dusty and pet hair.Avis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Napa
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10.0 Excellent
Nov 2018
Pros:
Friendly customer service. Easy access from downtown NapaCons:
Limited selection, although pleasantly surprised that we had the choice between a Yaris and a VW Beetle for the same price.10.0 Excellent
Nov 2016
Pros:
Wonderful woman working the counter.10.0 Excellent
Aug 2019
Pros:
Quick & personable service along with a clean, gas efficient & comfortable car for a fantastic rate.10.0 Excellent
Nov 2018
Pros:
Friendly customer service. Easy access from downtown NapaCons:
Limited selection, although pleasantly surprised that we had the choice between a Yaris and a VW Beetle for the same price.10.0 Excellent
Nov 2016
Pros:
Wonderful woman working the counter.Thrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Napa
Zeeba Rent-A-Van
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Napa
Most popular car type | Economy |
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Some Napa car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Napa.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Napa car rental.