Cons: The location in Ocala that I booked through was closed at 4 PM on a Saturday. So I went to the Ocala airport rental location. They charge me double! Even though I had a reservation. The manager, Sam, said it was because I used a different location. The locations were only 10 miles from each other. He would not honor my reservation
8 Dec 2015
Pros: the employees in the Ocala office were very nice and helpful they did a great job
2 Jan 2016
Pros: Overall, the customer service was very good.
6 Jan 2016
Charged for upgrade when the car I booked wasn't a
Pros: The car was good
Cons: I booked an economy car, but when I arrived, the Budget did not have this level of car available. The person at the desk said that it would be an additional amount over what was quoted. I am used to rental car places upgrading you for free if the type of car you previously booked is not available. I will likely be looking to other companies in the future.
10 Jan 2016
Pros: Service was quick and employee was polite!
Cons: The inside of the car was stained and the paint was full of spots on the outside!
19 Jan 2016
Pros: Car was clean / service was efficient and friendly.
12 Apr 2016
Pros: The rental experience was top rate.
6 Aug 2016
Pros: Convenient in pick up and drop off.
Cons: Car was fairly dirty inside and smelled strongly of cigarettes, which was a poor fit for me and my young son.
31 Dec 2016
Cons: In both locations you were poorly staffed, one person to be exact. We were constantly interrupted by that person having to answer the phone while trying to wait on me. It made picking up and dropping off a real chore! I felt sorry for both employees as it was clearly not THEIR fault.
Didn't feel safe, the back plastic kept falling off
We asked for a different car, they were about to close (had a lot of cars, we were only taking it for 2 days) and said all they had was a Chevy Camaro, which was double the price
Cheap, part of the steering wheel popped off
Expensive for not taking it out of the state.
The car was very dirty when we got it, could hardly see out the windows
15 Jan 2017
Pros: The price was good
Cons: The vehicle is a gas hog.. I traveled 290 on a full tank the fuel light came on.. Not normal for a vehicle that size.. Wasn't even a turbo.. I had to stop to get gas before I reached my destination ( another 30 miles).
Pros: Car had low miles was clean and reliable, pick up and drop off were seamless.
Cons: We didn't encounter this issue with a flat, but it would be nice if flat tire protection was included in the rental, as that is typically normal wear and tear and should not be the responsibility of the renter (without added cost).