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Pick-up truck |
7.1
Good
66 reviewsCleanliness
7.0
Comfort
7.6
Pick-up/Drop-off
7.1
Value for money
7.1
2 locations in Ocala
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Reviews
4.0 Okay
Apr 2021
Cons:
We booked a van for our daughter’s wedding over a month ago. The day before someone called to confirm and we confirmed the pick up. On the wedding day the father of the bride went to pick up the van and it was not where it was supposed to be. He spent almost an extra hour out of his day having to go to another location to pick up the van. We were highly disappointed after we even asked for the location the day before for the pick up. Very unprofessional people except for Diego2.0 Mediocre
Mar 2021
Pros:
noCons:
everything8.0 Excellent
Dec 2020
Pros:
Yes8.0 Excellent
Dec 2020
Pros:
YesCons:
Previous renter apparently smoked in the car, leaving the characteristic smell inside.10.0 Excellent
Jun 2020
Pros:
everythingCons:
nothing9.6 Excellent
Aug 2019
Pros:
The staff, Justin, at pick-up was I of the best experiences that I have ever had renting a car. He went above and beyond what he had to do. He adjusted my time frame to save me some money. He upgraded my ride at a minium expense. He explained to me aspects in the car that I had no idea how to work.Cons:
I was charged $15 at drop-off location for a gas charged but didn't realize it until I left. I returned the car with a full tank, so I feel I this was an overcharged.Avis
3.4
Mediocre
33 reviewsCleanliness
4.1
Comfort
4.1
Pick-up/Drop-off
4.0
Value for money
4.1
2 locations in Ocala
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2.0 Mediocre
Apr 2021
Pros:
when i arrived in Ocala to pick up my car i was asked to show two pictured forms of id, i did not fly there so i did not carry my passport and i do not even need one unless i travel out of country. Katie was just doing her job and would not rent to me because your computer requested the 2nd id. i usually use Enterprise to travel, however your rates appeared to be better. i arrived much earlier and returned my car early and was charged over 300 dollars for two days. i called avis and you rerouted me to pick up a car in the ocala airport, the gentleman also has the same request of me to show two form of picture id. he rented to me anyway but gave me a crossover which ate more then half the gas that the ikea would have used. you should have stated that i would need that id, what a stress you caused me to an already stressful time in my life.Cons:
state you might need a second picture id. your prices werent the price you state upon holding your car. i will not use avis if i can help it in the future.2.0 Mediocre
Mar 2021
Pros:
VERY, VERY BAD experience. Reserved a convertible for 9AM. When we arrived convertible was not available. We were given a DIRTY Dodge Charger. The car was dusty on the outside had not been cleaned or disinfected in the inside. We had to wipe down the seats and steering wheel. This is a pandemic I expected a disinfected car. Car also smelled of cigarette smoke. Why would two grandmothers want a Dodge Charger. We ordered a mustang convertible to enjoy the Florida sun. We are very unhappy. I will tell everyone I know about my BAD experience with Avis/KAYAK.Cons:
The car we ordered (Convertible) should have been at the pick up area. Attendant should have worked with us, we were willing to go to another location for a convertible. He was not helpful Attendant needs customer service training Attendant needs more Avis training. Replacement car was filthy both inside and out. Replacement car needed to be disinfected inside we are in a pandemic Replacement car needed the smell of smoke removed WE ARE NOT HAPPY WITH BOTH AVIS AND KAYAK2.0 Mediocre
Dec 2020
Pros:
Nothing. They didn’t have the vehicle I ordered and tried to get me to take another for more money.6.0 Good
Jun 2020
Pros:
The price was right on. Ease of pick and drop off was good.Cons:
We were given a car with a tire that had a known issue of leaking air. This created a situation on our road trip where we needed to swap out the car. The office in Ocala, Florida was disorganized, and the representative at the counter was disinterested. The gentleman in the car area was helpful and kind and filled the tires with air. However, this car should not have been rented out to anyone as there was a known tire leak.10.0 Excellent
Aug 2019
Pros:
Fast service and car was great2.0 Mediocre
Jun 2017
Pros:
Ease of booking through kayak.Cons:
Arrived at pickup location at 7:30 for 8am pickup. Told "we are not open, take a seat." I was asked for my name at aproximately 7:50am. Rep briefly looked over paperwork and stated I do not have a car to fill your reservation. I asked, "with all due respect, what is the point of a reservation?" the reps response "that is a great question, what is the point of a reservation, corporate does this to me all the time overbooking" I inquired what could be done to resolve the issue. The rep stated she could rent the one fill size vehicle she had on the lot at that time that was actually for a renter later on in the day. Rep stated she would not price match the vehicle to meet my reservation. Offered no resolution to the problem, did not attempt to contact another location to transfer a vehicle, did not notify me of the problem upon arrival although she was completely aware but instead continued conversation with co-workers. This reservation was made 2 days in advance, my fiance and I both took the day off of work and registered to attend a seminar out of town. The rep then proceeded to tell me I need to put myself in her shoes. She picked up paperwork from the counter and stated she had 10 additional reservations all for small cars that she could not fill for the day. The reps behavior, lack of empathy and sheer lack of customer service / willing to assist was completely unacceptable. Absolutely nothing was done to resolve the matter or to provide any reassurance this would never again be an issue.6.6
Good
23 reviewsCleanliness
6.8
Comfort
6.8
Pick-up/Drop-off
6.1
Value for money
6.1
3 locations in Ocala
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8.0 Excellent
Apr 2021
Pros:
Staff was great in assisting receiving the carCons:
Make sure to thoroughly clean the car from cigarette smoke (even though people are not supposed to smoke in cars)3.2 Mediocre
Oct 2020
Pros:
Pick up was easyCons:
Dropping off wasn’t convenient because of their hours and even though they’re closed Sunday and I dropped off on Sunday they still charged me a full day for Monday.6.8 Good
Oct 2020
Pros:
Staff was friendlyCons:
The drop off location had been shut down and had to locate another drop off site. Gentleman was nice and waived the charge to return it to a different site than stated on contract. This should not have happened, if a location has been shut down, then it should not have been in the drop off options.8.0 Excellent
Sep 2020
Pros:
Yes8.4 Excellent
Sep 2020
Pros:
The staff and the lady that helped me was very helpful.Cons:
I just did not like the style of the car. It was uncomfortable. It smelled like a dog had been in there previously. I had to drive to pick my son up and all of his stuff smelled like dog when we got home. Maybe take more time to clean it better before someone else rents it.10.0 Excellent
Jul 2020
Pros:
The staff was amazing! They went above and beyond to meet our needs!Cons:
Nothing! We had a small issue after we picked up the rental and they immediately did everything they could to make it right! They are amazing!6.1
Good
27 reviewsCleanliness
5.7
Comfort
6.0
Pick-up/Drop-off
6.3
Value for money
6.2
One location in Ocala
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10.0 Excellent
Feb 2021
Pros:
Yes, the staff were friendly. Their price for the large high-roof van was awesome, especially with the unlimited miles. Actually got over 20 mpg with the van, even when fully loaded with furniture during a 234 mile round trip.Cons:
The van was a little dirty inside the cargo area, but nothing serious. If the price remains the same, I'd use Hertz again if I have need for a cargo van rental.6.8 Good
Sep 2020
Pros:
Staff member had personality of a fish.Cons:
STAFF2.0 Mediocre
Mar 2020
Cons:
They didn't allow us to pick up the rental.7.6 Good
May 2018
Pros:
Loved the Bluetooth.Cons:
Windshield washers didn't work and cab noise was a bit loud.7.6 Good
Feb 2018
Pros:
Kia Rio worked well on our Rv travels.Cons:
Expected more taxes at completion. ..the added $204 hurt!4.8 Okay
Feb 2018
Cons:
I was to be charged $181 for one week rental. I found that I needed the car for only 2 days. I called to see if I would get a refund if I returned the car early and was told the amount wound be calculated on return. When I looked at my receipt, I found that the refund was about $10!! The company could now rerent the car for those 5 days. I use rental cars 2-3 times/year but Hertz, Dollar and Budget will no longer be in my plans! For a little extra revenue this quarter, they have potentially decreased their revenue for several quarters!Florida Van Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Ocala
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Ocala
Some Ocala car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Ocala.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Ocala car rental.