Pros: Car Selection is great
I was late to my flight but the shuttle driver not only got me there in time but reassured me that I would make my flight with plenty of time to spare. He was right!
23 Oct 2015
Good little car, great gas mileage
Pros: Gas mileage
6 Dec 2015
Pros: The car was nice and clean
Cons: Cost was much more than I was quoted when I reserved it. Service on pick up day was very slow and confusing.
30 Dec 2015
No issues at pick up
Pros: The car was nice, the price was great, the pick up service was good.
3 Jan 2016
Great Rental Experience
Pros: The vehicle was excellent
The service was great
The price was reasonable
14 Jan 2016
Customer care to the fullest!!
Pros: I love that they accommodate me in every way, from the lady at the front desk to the guy detailing the car, class act!!
Cons: What I didn't like, well they didn't have coffee and donuts, but I'm not complaining, I don't drink coffee and I don't need another do donut!!
24 Jan 2016
Pros: Nothing the only thing that was okay was the shuttle man he was nice.
Cons: The lady tried to get you to upgrade because of a mysterious ice storm and they charge a 200 deposit on top of the car rental! The staff was very nasty I left didn't get a car from this s*** hole fire the staff including the manager n shut this place down
8 Feb 2016
Cons: The driver seat must have been broken. It was very low and it was difficult to see over the steering wheel.
14 Feb 2016
Pros: Great value. Hopefully things will gets better when they move to the new location in OKC. Overall good experience. Got a free upgrade which was nice. Employees were courteous.
2 Mar 2016
Pros: Great car, good service, good rates, quick turn around on both ends. Would not hesitate to use them again.
Pros: I liked that I got the model of car I requested online, and I felt valued as a customer. Easy car pickup, and friendly service at both locations.
15 Dec 2015
Pros: The customer service was wonderful. It was very easy to find the car. Dropping off only took moments and we were on our way.
27 Dec 2015
Excellent car and service!
Pros: Customer service was excellent and very fast. The car was in excellent condition and very clean. Very impressed by the nice quality car I had, a Toyota Camry.
Excellent value and no hidden charges.
Overall great experience! I will be renting from Budget again!
7 Mar 2016
Pros: The only thing that wasn't a top rated experience was having to walk throughout the airport to reach the facilities. The staff the overall experience was top rate.
23 Mar 2016
Pros: Great car
18 Oct 2016
Great people in DFW
Pros: The lady in lost &I found went out of her way to locate and return my handicapped placard.
22 Oct 2016
Cons: they did not honor the price i book the on line
Pros: Folks were very helpful and courteous. Thank you
29 Nov 2015
Good car; good value
Pros: Really liked the car; low mileage and satellite radio was active.
Cons: Some trash left in car from previous rental
9 Feb 2016
Jeep renegade is NOT an SUV.
Pros: It drove just fine. It was clean.
Cons: First thing first, i understand you cannot guarantee a brand or model of car. However, giving me a Jeep renegade and calling it "RAV4 or similar" is laughable. The RAV4 has 73.4 cubic feet of cargo space. This boxy little jeep has 50.8. That's quite a drastic difference. I fit more stuff in my 06 Corolla, and I'm being completely serious.
Secondly, the RAV4 gets ~31mpg on the highway. This 4x4 box averaged 22 over 2 days. It's supposed to get 31 but it didn't. Maybe it needs a tune up.
28 Feb 2016
Pros: Car prep, and staff attitude and help!
4 May 2016
Simple,easy and fast pickup
Pros: I was able to select the car our of 6 different ones available.
Pros: Made a reservation only to get a call from them about 30 minutes before I was supposed to pick it up saying they only had an SUV in stock and it was going to be another $25 or $30 a day for the rental.
10 Oct 2016
Good except for the smoke smell
Pros: The service was good and the car worked well.
Cons: The first car they offered reeked of cigarette smoke so the employee offered a different car. It was better but still smelled of smoke. As non-smokers we would have appreciated a smoke free car.
16 Oct 2016
Customer Service Good, Car Acceptable, Wait Time P
Pros: The car was mostly clean, the customer service agents were friendly and helpful.
Cons: The car I reserved (nor any other) wasn't ready until around 20 minutes after the set pick-up time.
9 Aug 2016
Pros: Fast, efficient. The start of a great trip.
10 Sep 2016
Pros: Speed of service
Cons: The first car had mechanical issues and had to go back to swap out for much better car