Pick-up location | Palm Springs |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, People carrier, Premium, Standard, Standard SUV |
Hire locations | 16 |
Airport locations | 13 |
Popular agencies | Thrifty, Avis, Budget, Alamo |
Economy | £33/day |
Compact | £33/day |
Intermediate | £34/day |
Standard | £34/day |
Full-size | £34/day |
People carrier | £56/day |
Premium | £67/day |
Luxury | £45/day |
Intermediate SUV | £36/day |
Standard SUV | £43/day |
7.6
Good
170 reviewsCleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
8.3
Value for money
7.6
One location in Palm Springs
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Reviews
2.0 Mediocre
Jan 2022
10.0 Excellent
Jan 2021
6.0 Good
Dec 2021
2.0 Mediocre
Dec 2021
10.0 Excellent
Dec 2021
10.0 Excellent
Dec 2021
7.4
Good
316 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
6.8
Value for money
7.4
One location in Palm Springs
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Reviews
10.0 Excellent
May 2021
Pros:
Staff at the counter was very friendly and helpful, they just didn’t have very many people working so the line moved a bit slowly.Cons:
Vehicle had no upgrades whatsoever (no moonroof, no push to start).8.0 Excellent
May 2021
Pros:
Very efficient desk staff and return processCons:
Vehicle was not ready for pickup; waited 40 minutes for it8.0 Excellent
May 2021
Cons:
The reservation agent charged me two extra hours (almost a full day's rate, three hours would have been a full day's rate). I was unaware I was a little more than an hour early, I had made the reservation a month and a half ago. When I noticed the total amount was more than what was on my reservation paperwork I was told it was because I was early. When I said I could go have lunch and come back in an hour the agent replied she's already opened the reservation and couldn't change it now. She said she could only cancel the reservation and that I'd be free to make a new one. This was during the covid car shortage and they were turning away people due to the shortage of cars and the cars that were available were renting at a premium. I know canceling a reservation is not the only option unless it is a new company top down policy.8.0 Excellent
Apr 2021
Pros:
The car was an upgrade from what I reserved due to unavailability, and it was a nice car.Cons:
Someone had smoked in the car and it needs to be cleaned better.10.0 Excellent
Apr 2021
Pros:
Car was clean, process was easy.2.0 Mediocre
Mar 2021
Pros:
Alamo didn’t honor my rental agreement. They were out of cars I had to get a cab- call the next day- they wouldn’t book me a car for my original agreement- I had to rebook for more $$$ and one less day.6.9
Good
119 reviewsCleanliness
8.1
Comfort
7.2
Pick-up/Drop-off
8.1
Value for money
6.7
One location in Palm Springs
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Reviews
8.0 Excellent
Apr 2021
Pros:
The staff was very friendly and professional. The pick up and drop off were both very quick and easy.6.0 Good
Jan 2021
Pros:
Staff were fine, drop off easyCons:
We did not get the car we asked for--the alternative was too small for our needs. And, I felt ripped off by all the extra fees, etc. Based on the "advertised" Kayak price, we should have paid much less buying making an advance deposit. The fees drove up the total significantly. Net, most likely will not use a third party again for car rental.10.0 Excellent
Jan 2021
Pros:
Great experience!Cons:
N/A8.0 Excellent
Jan 2021
Pros:
The process was pretty smooth and quick.Cons:
They didn’t have the type of car we reserved (suv) and gave us a 4 door chevy. It fit us fine but wasn’t the size we’d reserved. Also, the car had a big dent and scratch along the back side which looked a little crappy driving it around Palm Springs.8.0 Excellent
Jan 2020
Pros:
Staff was friendly and helpful8.4 Excellent
Jan 2020
Cons:
Counter agent in Palm Springs could have honored the original terms in the reservation from the beginning. The first contract he generated had the price at almost $900, the reservation price was about $398.00. It was corrected when I pointed it out to the guy.6.5
Good
232 reviewsCleanliness
7.0
Comfort
7.1
Pick-up/Drop-off
6.3
Value for money
6.7
2 locations in Palm Springs
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Reviews
2.0 Mediocre
May 2021
Pros:
Car itselfCons:
Charged us for full tank of gas. NEVER agreed to this. No initials we accepted this. Still won't refund us. HORRIBLE10.0 Excellent
Apr 2021
Cons:
Nothing.10.0 Excellent
Apr 2021
Pros:
The staff was super friendly and the who process was a breeze.Cons:
Miss not having a shuttle to and from, but understand that Covid has suspended that service.8.0 Excellent
Apr 2021
Pros:
The staff are excellent. I used the current tense as I am still renting and now on my 4th vehicle with the current lease to expire May 5th.Cons:
I have no issue with having to exchange the rental on the renewal date each month. What was extremely annoying was the email that I received on the first occasion. The wording was offensive and made me feel that there was an issue with me as a customer. For instance,, there was no explanation as to why the car had to be returned and the wording was "we are not extending your lease and the car must be returned to the nearest Budget airport office as soon as possible."2.0 Mediocre
Mar 2021
Pros:
Nothing. They were terrible. There was no carCons:
Having a reservation actually meaning that a car is reserved.8.0 Excellent
Mar 2021
Cons:
The toddler car seats were of low quality6.0
Good
154 reviewsCleanliness
7.4
Comfort
7.1
Pick-up/Drop-off
5.8
Value for money
6.4
2 locations in Palm Springs
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Reviews
2.0 Mediocre
May 2021
Pros:
you all booked me for a place that wasn't even open.Cons:
Going back to CostcoTravel10.0 Excellent
May 2021
Pros:
everything went well10.0 Excellent
May 2021
Pros:
Nice staff, pick up and drop off were very easy.10.0 Excellent
May 2021
Pros:
Friendly and helpful staff.2.0 Mediocre
Apr 2021
Pros:
Staff was fine. I thought I had booked a car at the airport as that is what i was looking for but I found it was 2 miles from the airport and I needed to get a cab to get to the airport since I was dropping the car at 4:30 AM or pay a $50 drop off fee. Ridiculous!!!!Cons:
Make it clear that this is not the in-airport location.6.0 Good
Apr 2021
Cons:
There were 15 people in line. It took an hour to get to the front. Kayak did not communicate that there are 2 enterprise car rental businesses. I was in line for an hour at the wrong one. The one I was booked to be at was closed (at 12 noon ?) the kind wonan working frantically tried her best to get me a car. The car she gave me was a ‘hot boxed’ camero - smelled like someone just got done getting high. The oil light came on when my 83 year old mom had finally gotten herself into the low riding car. We got out and the nice man who was working helped me and got me a gladiator. The people were great! The process sucked. Thanks for listening.4.5
Okay
165 reviewsCleanliness
5.7
Comfort
5.7
Pick-up/Drop-off
4.0
Value for money
5.0
2 locations in Palm Springs
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Reviews
4.0 Okay
May 2021
Pros:
No one was friendlyCons:
You need to answer from direct facility2.0 Mediocre
May 2021
Cons:
The front passenger seat belt was cut in half. There was a crack in the windshield and paint damage to car. Really a safety concern overall.2.0 Mediocre
May 2021
Pros:
location at airport, cheaper off airport no info how to get to off airport siteCons:
need more staff on check-in,long wait,gas tank not full, filled tank on turn in and was charged for not full tank2.0 Mediocre
May 2021
Cons:
The man charged me twice as much abd gave me a huge can. He also gave me someone else’s vehicle! It was corrected when we tried to turn in the vehicle4.0 Okay
Apr 2021
Cons:
There is no drop off after hours and we were not told that beforehand. We had to call the 800 number and make arrangements to drop off the car at the airport for an additional fee. Also the car was not clean when we picked it up.4.0 Okay
Apr 2021
Cons:
Had to Uber to an offsite location and didn’t get the SUV I reserved. Ended up with a mini van—charming.5.7
Okay
65 reviewsCleanliness
6.0
Comfort
5.2
Pick-up/Drop-off
5.6
Value for money
4.4
One location in Palm Springs
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Reviews
2.8 Mediocre
Oct 2020
Pros:
The staff was ok but your policy lies.Cons:
Keep it real when it says a rule in the policy they should stick to it2.0 Mediocre
Mar 2020
Pros:
Nothing. Your information was inaccurate. Was not able to take the car promised to me for not having a major credit care. Then was charged 10 dollars for penalty fee. Incredibly disappointed in customer service and buisness practices. I will never use your services again.Cons:
Not charging me 10 dollars on a promise of a vehicle you couldnt provide me with.4.8 Okay
Dec 2019
Pros:
Why is the price that you pay always more than what is quoted when you book? Seriously why.... Its just so annoying.Cons:
The price that I was quoted was what I paid. That would be normal...5.2 Okay
Dec 2019
Pros:
Friendly staff but my reservation was screwed and my rate was changed for no reasonCons:
Should have gotten the reservation correct10.0 Excellent
Nov 2019
Cons:
Everything was good. I have no complaints.9.6 Excellent
Jun 2019
Cons:
Car was inexpensive and in good shape. Drop off was easy. Had to wait s whole for an agent to come to the desk for pick up. Would rent againAirport Van
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Springs
Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Springs
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Springs
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Springs
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Springs
Zeeba Rent-A-Van
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Springs
Locations in Palm Springs
3400 E Tahquitz Canyon Way
+1 800 940 9332
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Some Palm Springs car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Palm Springs.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Palm Springs car rental.