Palm Springs Car Hire

Cons: Gasoline was not full on pickup

Cons: As outlined above

Cons: The counter desk was closed. Our flight was on time. There were several others left stranded as well. Alamo has NO customer service. Terrible experience and they are terrible people!

Cons: When I arrived to Alamo to pick up my car, I was informed that I would not be able to leave with the vehicle without paying for the liability insurance. I am upset that I was not given the option to deny this insurance, as my friend, who was also driving had liability insurance. This incurred an extra 160+ on the car cost. I would've selected the insurance online, which is usually cheaper, if I had known this would be an issue. I am unhappy, and will not be renting with them again.

Cons: vehicle had no power...Over priced

Cons: The 12 volt charger did not work and we needed it to charge our phone. Hard to find gas tank.

Cons: The wait time in line was over 30 minutes which is to be expected if you have snagged a good rate....just like everyone else. The counter time for me was ridiculously long. At one point the desk agent just left, another 10 minute wait, while she identified which car we would have. She completed the transaction cheerfully and then told us to wait by a pillar to get the keys. WHAT? I have a car but no keys? We waited politely for a few minutes and then approached another agent asking what was going on and she essentially said it wasn't her problem, go back to the agent who had sent us to the pillar, who then sent us back to the pillar to wait, impatiently at that point. We repeated this until finally the second agent said there had been a mistake with the placement of the keys and she got us a new car, with keys this time.

Cons: The line was so horrible we cancelled the reservation and switched to Alamo

Cons: The waiting.

Cons: I was sold an upgrade with some very ambiguous wording that effectively tripled the base cost of the vehicle. Insurance was twice as much again. A $66 rental ended up costing over $350. Customer service has so far been totally unreceptive to my complaints.

Cons: The only thing I didn't like was there was no owners manual in the car. I had no idea if I was driving with my brights on.

Cons: very long lines, too few agents inside to process rentals

Cons: The seats were uncomfortable.

Cons: See above.

Cons: The deceptiveness of their location. The address is on Airport but when the called to confirm they reminded me I would need to take a taxi to pick up the car since there was another Enterprise at the airport which prohibited them from picking up. The car was filthy and all scratched on the outside. No one new how to lower the roof. It was way more of an ordeal than it was worth. I'm a huge Enterprise fan, just not this location.

Cons: Was quoted and purchased on line for $211.00. Upon pick up price went up to $311.00 because you didn't have the car I chose??? Funny! As I delivered to drop off another customer ahead of me was told the same BS story. First and last time for me!!

Cons: When I got to Palm Springs airport at 9 PM and I went to pick up my vehicle I was told that the place closed at 12 PM and then I would have to wait two days Monday to get my vehicle. I went to the enterprise location at the airport and that you people there were wonderful they understand my dilemma they did the right thing and helped us out. If a place as special hours they should let us know straight away so we could make other arrangements. And also not try to charge me more money for the convenience of picking up my vehicle at the airport as opposed to seven minutes away outside the airport

Cons: The fact I was on a wait list for 6 hours even tho I was confirmed. Never using enterprise again

Cons: The location is not convenient, you have to take a cab to get there , they didn't open until 8:00 am , our flight left at 7:30 AM, so we had to pay an extra $50.00 to drop it off at the airport Enterprise

Cons: had to get a cab from the airport

Cons: The car was not cleaned both inside and out but could have been a circumstance of a quick turn around. However i feel it should have at least felt/been cleaned on the inside.

Cons: Taking a cab to pick up car

Cons: One minor issue, it appeared the car had been smoked in. We were not sure, but the car did have an odd smell for the first day or two after which it subsided. All things considered, fantastic experience. Thank you, Larry & Gretchen

Cons: Nothing

Cons: Price ended up being slightly more than Imagreed to on Kayak. First time this has happened to me. Additionally, I returned the car two days early and no adjustment was made to price. I found this quite disappointing as many other companies I have used will do so.

Cons: The GPS system was out of date so a few errors occurred. There was very little leniency for dropping the car back later. I would suggest using a 24 hour return time as most companies do. Trying to charge me a much higher daily rate soured the rental - however they were reasonable when discussing this.

Cons: Nothing

Cons: I didn't like how they still tried to sell me insurance even after I explained my credit card offers insurance, I have State Farm AND I purchased the insurance through Kayak for the rental car. Also, she offered me gas at $2.06 (or something low like that) and explained how I wouldn't be able to find it any cheaper so I agreed to allow them to fill it up when I got back and saw the $80 charge on my bill for gas. I immediately made her remove that fee. They charge $2.06 but charge for a completely empty tank. so if I only needed $10 worth of gas it didn't matter. They were charging as if they had to fill it completely up. It only cost me $60 something to fill it up from empty in Palm Springs. Not a fan of the way they try to rip you off.

Cons: They couldn't find the reservation I booked through Kayak, so I had to reserve at the desk. This led to an estimated price of $100 more than my $430 online booking - not cool at all, but nothing compared to the scam they pulled when I returned the car - $720 was the final charge. I returned the car on time with a full tank of gas, and was running late for my plane, and they spend twenty minutes trying to get their printer to work and figure out the price difference, concoct literally six different prices ("well actually it should be X") as they fumble through their archaic reservation system, at various points circling around to how it was ultimately my fault because I signed the contract which gives them the right to ignore the initial estimate, while still never coming up with the real numbers that could have led to either the initial estimate or the final price. Incompetent bullshit artists.

Cons: This interaction and rental were perfect.

Cons: Not having the car operation manual in the glove box.

Cons: Understaffed & slow process!

Cons: Two things: 1) pick up took way, way, way too long. I don't think I should have to wait in line for 20+ minutes to get a car I reserved. There's got to be a faster way. First I waited in line and then they had me wait over by a pillar so someone could retrieve the keys. It was awkward and slow. 2) I like to buy the insurance; but buying it the way I did through this web site I got a third party insurance, and that wasn't clear.

Cons: 30 minute line to get a car from Palm Springs Airport. Not enough counter workers for the demand. Very slow process.

Cons: Could not tell me hours of operation of the rental company I was returning it to, so that I could deliver it sooner than estimated.

Cons: This is total fraud. I never traveled. Some person is commuting fraud by using me email address.

Cons: was quoted 804.98 but was charged 888.32 from Hertz

Cons: the never lost feature was super annoying. if you did not want to use it still kept kicking on. even turned on when you were siting idle in the car every 15minutes.

Cons: At pickup we were given the wrong parking lot number for our car and spent a lot of time finding our car. Thanks to the lot guy who found it for us.

Cons: Would like taxes to be up front, especially in high tax area like Palm Beach.

Cons: The car wasn't ready for pick up when I checked in at the counter and had to wait.

Cons: The upsell on the insurance :( Can't wait for this industry to get disrupted!

Cons: It was over a hundred dollars more than what I was quoted online. That was surprising. My bill went from $151 to $274 This is a huge difference and a set back for me financially.

Cons: I was unable to use my reservation at Thirfty as they do not allow local travelers to rent using a debit, you must have an airline reservation to demonstrate you are going to return the car (many other rental agencies do). There is apparently mass fraud in using debit cards, but they were entirely unable to accommodate me, despite having two forms of ID including my passport...

Cons: Price

Cons: The vehicle was not roomy enough since I have a wheelchair, it took up most of the trunk space. Also, the vehicle's "change oil" sensor came on after 5 miles or so. The car itself is nice but not for a family of three with wheelchair. It was clean and seemed to be fuel efficient. The price of the rental was more than what it should be for a 4 door economy, opposed a standard SUV.