Reviews for Dollar in Palm Springs
- All reviews 100%
Based on 63 reviews
25 Nov 2017
Smooth as Silk
Pros: Great check in and checkout process. Vehicle was clean, new and ran like a top.
23 Oct 2017
Great Customer Service
Pros: Friendly, efficient and caring staff.
28 Sep 2017
Pros: Very quick and easy to return/drop off. The staff there were friendly and very helpful - unlike Santa Ana/John Wayne airport.
17 Sep 2017
Easy as Pie
Pros: very courteous staff and easy check-out process
2 Sep 2017
Terrible customer service
Pros: not much.
Cons: We had a malfunction with our vehicule and the customer service at the drop off counter was terrible. We were inconvenience with two small children in our car. Had a scary drive back to the drop of location per the emergency line and then got scolded and told by the counter members that I needed to stop and fill up the car before returning the BROKEN car. I wouldn't use dollar again.
15 Jul 2017
Helpful Counter Person
Pros: The guy at the counter at Palm Springs airport on 7/1 was super helpfuL. He offered us the chance to upgrade for minimal cost.
9 Jul 2017
Responding to changing circumstances
Pros: Easy pickup, low pressure upgrade/sales process & well maintained car. Penalty for early return rescinded.
Cons: Standard policy charging nearly TWICE initial rental amount as pentalty for early return vaguely outlined on rental agreement as a "fee for early return". Desk agent flamboyantly rolled eyes, writing "DIRTY" on the keys I turned in for a car I had 12 hours (the vast majority of which the car was parked) driven less than 50 miles, and had not so much as dropped a crumb. VERY specific fuel fill up requirement (submit a time stamped receipt from a gas station within 10 miles of airport). Really?
11 Jun 2017
Best experience ever!!!
Pros: The car was the nicest I've ever driven. Easy to pick up and just as easy to drop off. No hassles and quick service to the airport.
Cons: Giving the car back!
31 May 2017
Excellent Customer Service
Pros: The gentleman who checked me out at the Palm Springs Airport couldn't have been nicer!!! Just because of him I will always rent from Dollar!!! Thank you
2 May 2017
Pros: Great price for a comfortable car! We had to drop off in a different city for no extra charge.
Cons: Long line for pickup but we think a couple of flights had just come in together.
28 Apr 2017
Cons: The policy about needing a flight itinerary to rent a rental car on your debit card is absolutely ridiculous! We will a 30 minute Uber to get to the rent of car place and were denied!
18 Apr 2017
Beware Orange County
Pros: Picking up and dropping off was a breeze. Agents were friendly and engaging.
Cons: I was asked if I wanted to prepay for the "tolls" throughout Orange County California. The agent couldn't tell me how much the tolls would be or how much the fine would be. He could only tell me that he believed the Dollar fees were cheaper than the fines.
16 Apr 2017
Pros: Good price
Cons: Gasolina bit too pricey
23 Mar 2017
Cons: No free upgrades!
14 Mar 2017
dysfunctional counter procedures.
Cons: established counter procedures cause unnecessary delays
14 Mar 2017
Pros: Great pricing and excellent customer service by Bobby in Palm Springs
8 Feb 2017
Pros: Nice people and very nice new Nissan rogue. Everything was just fine.
5 Feb 2017
Pros: Outside Agent Stephanie was the best!
30 Jan 2017
Pros: Linda was very helpful about directions and focusing on my needs, despite other people waiting in line.
Cons: Didn't like the car itself. Hard to see our of the back with rear view mirror, no automatic lock/unlock button, etc. Overall car a very stripped down model.
30 Jan 2017
Pros: Pick up and drop off in Palm Springs is very convenient -- for ANY rental company.
Cons: Dollar had run out of cars and I had to take a van (Nissan Quest). Worst was the rule that requires you to show the gas receipt when you refill the tank. No receipt for gas bought within 10 miles of the airport? You pay their rate for the fill-up you already did! ENTERPRISE doesn't do this -- I checked.
24 Jan 2017
best pricing around
Pros: Shopped around. Dollar beat the competitors.
22 Dec 2016
Great service. Sneaky charges
Pros: The young lady helping me was very sweet and helpful. She went out of her way to try to find me a specific type of vehicle. The price was great and the same price I was quoted on Kayak (after I had them remove additional insurance and gas). Service was great! I will be renting from them again. Just have to pay attention to the extras they try to add.
Cons: I didn't like how they still tried to sell me insurance even after I explained my credit card offers insurance, I have State Farm AND I purchased the insurance through Kayak for the rental car. Also, she offered me gas at $2.06 (or something low like that) and explained how I wouldn't be able to find it any cheaper so I agreed to allow them to fill it up when I got back and saw the $80 charge on my bill for gas. I immediately made her remove that fee. They charge $2.06 but charge for a completely empty tank. so if I only needed $10 worth of gas it didn't matter. They were charging as if they had to fill it completely up. It only cost me $60 something to fill it up from empty in Palm Springs. Not a fan of the way they try to rip you off.
18 Dec 2016
Pros: Efficient, easy, reliable, at a good rate.
17 Jul 2016
Car rental Palm Springs
Pros: The car was fuel efficient and clean, and got me from A to B
Cons: The GPS system was out of date so a few errors occurred. There was very little leniency for dropping the car back later. I would suggest using a 24 hour return time as most companies do. Trying to charge me a much higher daily rate soured the rental - however they were reasonable when discussing this.
21 Jan 2016
great quick servcice
Pros: I appreciated the speedy check-in and no extra sales pitch to upgrade or add other services. Great Nissan Versa car with 37 mpg.
18 Jan 2016
Pros: The cheap price
17 Jan 2016
More money than expected.
Pros: Counter staff in PSP airport was very nice. Service was relatively fast. Car was new.
Cons: Price ended up being slightly more than Imagreed to on Kayak. First time this has happened to me. Additionally, I returned the car two days early and no adjustment was made to price. I found this quite disappointing as many other companies I have used will do so.
12 Jan 2016
Pros: Simply professionally done.
6 Jan 2016
There when needed
Pros: Rental agent was efficient and informative, as was the counter agent on check-in.
26 Oct 2015
Pros: QUICK AND EASY...TOOK ABOUT 90 SECONDS.
19 Oct 2015
Awesome Customer Service
Pros: The entire experience was great!
Cons: One minor issue, it appeared the car had been smoked in. We were not sure, but the car did have an odd smell for the first day or two after which it subsided. All things considered, fantastic experience. Thank you, Larry & Gretchen