2.0
Took 45 minutes at counter, then another 60 minutes to actually get the car itself.Reviewed 9 Feb 2026
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2.0
When I arrived in PSP the line to pick up the car was enormous. I waited in line for 30 minutes and it didn’t move. I didn’t have the time to waste on this, decided I couldn’t wait and left. Unacceptable. Took an uber instead.Reviewed 3 Feb 2026
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2.0
Talk lights don’t work and Budget increased the cost by over 6x when we needed to extend for one day that is insane. Will never fen from budget again.Reviewed 28 Jan 2026
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2.0
A lot of hidden costs. Price was significantly higher than advertisedReviewed 25 Jan 2026
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2.0
Waited over 2 hours in reservation line, then another 45 min to receive the car. HOW IS THIS ACCEPTABLEReviewed 8 Jan 2026
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2.0
The budget counter gave our car (minivan or equivalent) away to a family of 3, when we needed it to hold 7 people. We had to wait over an hour & a half for a car & when one was ready we got. Ford Expedition. It didn’t have enough room to hold our luggage, the oil change light was on, and the front bumper was loose. Do not recommend.Reviewed 13 Nov 2025
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2.0
My experience was AWFUL. The line at the counter was extremely long and moved VERY SLOW. Then, after that 40 minute wait, I went outside to get the car and there were 30 people waiting for cars and they told me it would be at least 30 minutes. After 30 minutes, they said the type of car I reserved was not available (SUV) but I could take a Chevy impala that had a bunch of dents with X’s marking them on it. I took it b/c I didn’t have the time or patience to wait. TERRIBLE EXPERIENCE.Reviewed 11 Nov 2025
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2.0
Car was not equipped with an adapter to charge it at alternative locations. No one even told me how to put the car in drive and drive it.Reviewed 12 Oct 2025
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4.0
Had to wait a long time for a short line. Systems were not working. I had to sign but had no indication what I was signing for. I got no confirming paperwork since the location was declared paperless by the clerk that helped me. Car was nice and worked well On return the agents would not talk to me and would not answer my questions. Conclusion: nice car; shitty, shitty customer service. Shitty! Shitty!Reviewed 3 Mar 2025
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2.0
When we arrived the line for pickup was 80 people plus and so we called Budget and cancelled rather than wait 3 hours. It was the worst line I’ve seen in 45 years of renting cars. IReviewed 16 Feb 2025
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2.0
Pick up was chaotic, with no support. Trying to get a ahold of someone to extend my rental agreement was a nightmare, and then they would not extend, leaving my coworker stranded at the airport, and had to uber back to the office, an hour away ( on our dime, and our time). You would think a company would like to keep a paying customer in a car for a little while longer, instead of losing several customers due to the awful experience. I had to call 5 times. Left a message with no return call. Another call, was on hold for 20 minutes and then hung up on. Then a Supervisor (not sure what you are paying her to be a supervisor for) could not add notes to my reservation because in her words, she works in reservations and that's a customer service thing....soooooo, no customer service provided in reservations. Got it, and experience it! More to say, but wasted enough time with your company.Reviewed 17 Dec 2024
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6.0
Staff friendly, don't understand my bill. Price higher than anticipated.Reviewed 11 Oct 2024
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