Pros:Staff was friendly when picking up the car.Cons:The "SUV" was a modest sedan with a hatch-back. Thrifty "support" is very poor, as I needed to consider a change to my reservation and they were not helpful. Additionally, it was difficult to understand the person on the phone. I would not recommend using Thrifty for car rentals.Reviewed 28 Jun 2021
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2.8
Pros:The staff was ok but your policy lies.Cons:Keep it real when it says a rule in the policy they should stick to itReviewed 5 Oct 2020
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2.0
Pros:Nothing. Your information was inaccurate. Was not able to take the car promised to me for not having a major credit care. Then was charged 10 dollars for penalty fee. Incredibly disappointed in customer service and buisness practices. I will never use your services again.Cons:Not charging me 10 dollars on a promise of a vehicle you couldnt provide me with.Reviewed 14 Mar 2020
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4.8
Pros:Why is the price that you pay always more than what is quoted when you book? Seriously why.... Its just so annoying.Cons:The price that I was quoted was what I paid. That would be normal...Reviewed 23 Dec 2019
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5.2
Pros:Friendly staff but my reservation was screwed and my rate was changed for no reasonCons:Should have gotten the reservation correctReviewed 2 Dec 2019
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10.0
Cons:Everything was good. I have no complaints.Reviewed 27 Nov 2019
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9.6
Cons:Car was inexpensive and in good shape. Drop off was easy. Had to wait s whole for an agent to come to the desk for pick up. Would rent againReviewed 26 Jun 2019
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2.0
Pros:Nothing.Cons:Credit checks. Why on earth do you need to do a credit check? I have thousands of $ in my bank but because my credit isn’t good enough for you I was turned away. Literally standing there with verifiable funds and turned away after I made the booking and flew across the country. I needed a car. FailReviewed 2 Feb 2019
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10.0
Quick and Excellent ServicePros:The customer service rep went out of her way to assist me with my rental.Reviewed 28 Oct 2018
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10.0
Pros:Great customer service, nice car, competitive pricing.Cons:The long wait at the Palm Springs airport.Reviewed 16 Oct 2018
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10.0
Friendly and ProfessionalPros:Dropping of my rental in Palm Springs was efficient and the gentleman that took care of me was very friendly and professional.Reviewed 22 Jul 2018
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7.2
Dirty car was Thrifty LAX' faultPros:Return was fast and easyCons:It was fine. Your return person was fast and competentReviewed 15 Jul 2018
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