Pasadena car hire

Cons: When we got there they said it would be 30 minutes for a car. It actually took about two hours to get the vehicle.

Cons: The type of car I paid for wasn't available. They offered an alternative which was old and beat up. They were unwilling to upgrade me as supposedly the upgrades cost more than I was worth,even though I've rented with the same agency many times in the past. Went to another Enterprise agency down the road...the experience was even much much worse. I'm switching to Avis, after being a faithful Enterprise customer for many years.

Cons: Nothing really. There was a mo. Up but the staff covers the situation so smoothly it was beautiful

Cons: N/A

Cons: The taxes for under 25 are too high

Cons: Mexico daily insurance is only sold at an Enterprise location in San Diego airport. It is ok, not a big deal, but it did require an extra stop.

Cons: Nothing comes to mind!

Cons: I selected a 6 p.m. pickup time. Turns out that this office closes at 6 p.m., and they mean it. Their office is hidden at the back corner of a courtyard - by the time I found it at 6:05 the lights were out, the door was locked, and nobody answered the phone. Maybe don't offer a 6 p.m. pickup time if you plan to flee the office at 5:59?

Cons: The car did not have electric locks which is crazy in 2019

Cons: Extra fees for driving over 100 miles

Cons: n/a

Cons: the Mileage Cap

Cons: Unable to pick up car, they closed earlier than the time I choose online, 2 pm and I needed 5 pm. Talked to 5 agents and called 3 times before I got a refund. Bad start to my vacation

Cons: I indicated that I would be coming to pick up the car around midday, but due to a change of plans I came in the afternoon, only to be told they'd already rented out the car I'd reserved and that there were no others on the lot. The staff made no effort to show any kind of sympathy for my plight, and instructed me to call their corporate headquarters to cancel my reservation -- which I was then told I could not do because it was after my pickup time, although I was also told the car should have been held for me until the end of the day. Was eventually able to get my money back, but was ignored by Pasadena staff the whole time. Were it not for the presence of an Enterprise rental agency down the street, my entire trip would have been ruined. I will never rent from Hertz again.

Cons: Nothing

Cons: Making a reservation online and showing up only to find out there was no vehicle available and hearing excuse after excuse.

Cons: The car I rented was of good value, but too small. A gust of wind almost tipped it over.

Cons: Hertz wanted a $200 deposit when I picked up the car. They would not take my debit card, the same card I used to prepay for the car. They would not take card from one of three family members, stating it had to be in my name only. I would NEVER use Hertz.

Cons: Nothing

Cons: Just a so-so car.

Cons: First they wanted to give me an unwashed and uncleaned car. The second car looked like somone spilled something (hopefylly not bodily fluids) on the pessenger seat. The counter agent told me that they cannot detail the car. From the outside the car was scratched, scraped, dinged, felt like a rent a wreck for half the price. It took over an hour to get the car and get on my way

Cons: They did not start cleaning the car until after we finished the rental paperwork.

Cons: At dropoff in Los vegas, they tried to overcharge me even though I had a written receipt from pick up. They wouldn't call pickup location to confirm my receipt until I made a fuss. Wouldn't apologize for the false overcharge, just said the computer made a mistake. BAD CUSTOMER EXPERIENCE!!

Cons: They claimed not to have the car I reserved despite there being many other cars if that type on the lot. The car I got had little luggage room, was dirty inside, had many stains, the ventilation smelled of mold, there was wheel bearing noise. Avoid this site like the plague, you have been warned!

Cons: Did not help me with the obvious booking error.

Cons: Cheating on gas (tank not really full when picking up the car)