Cons: they didn't have the car i reserved and then an attempt was made to switch to a much more expensive deal. I canceled and did not rent. from the company
4 Aug 2016
Pros: The young man was courteous and tried to be as helpful as possible.
Cons: The price they wanted to charge me was not the price I made the reservation for. They have additional fees for insurance which are mandatory, not optional as the website indicated. In addition to the mandatory minimum coverage, if I chose to not put the full coverage they wanted to have a $4000 hold on my credit card. Absolutely ridiculous. In the end after all the headache when the young man called for my vehicle to be given to me it turns out the vehicle was NOT available nor did they have any others. Horrible experience. Never again.
7 Aug 2016
Good and fast service
Pros: They were there and car was ready. Car drove well
13 Aug 2016
Cons: When I got there the car we reserved was not available even after calling a day in advanced to make sure it would be. They would not accept the insurance I purchased online with the car. Even the price was not the same as it was online. Worst place.
Terrible: I reserved a car and there were no cars!
Cons: There were no cars! I reserved a car for 4:00 pm and got there, and they told me a car had to come from another town which would be there at 5:30. Worst experience ever. Would not recommend whatsoever. Alamo at PUJ airport.
Cons: Paid double of the priced booked. The lot is extremely far from the airport. The car selection was old. They charged us a cleaning fee for the SAND in the car. I guess you better not hit the beach in Punta Cana. Never again
23 Sep 2016
They force you to take insurance
Cons: On the website they advertise $43.00 for 3 days and when you get there they force you to add insurance or they will not rent the car to you. Even if you want to sign the paper refusing the insurance they will not do it.
It is misrepresentation and I will never rent from them again.