Reviews for Thrifty in Punta Cana
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16 Jan 2017
BEWARE. Reservations do not matter
Pros: Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew: - 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged. - Christmas day, traveling solo and disabled, they did not care. - Supervisor got on phone, he did not care. - I had nowhere to go and NO transportation. - 3.5 hours later "we found a car it will be $800" THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.
Cons: Learned from MANY locals, "they do it all the time". - my reservation was for 16 days $300. I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild. Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."
8 Jan 2017
Bad Car experience
Cons: I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.
2 Jan 2017
Horrible service ... no respect for my reserve
Cons: They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late. They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd. Horrible experience
11 Dec 2016
The car served us adiquately for the week.
Pros: The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.
Cons: The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat. The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.