Cons: My flight was delayed a couple of hours and when arrived at the airport (with my family) I found Advantage's counter closed for the day. When called to their customer service line, their answer was that I had to come back the following day or go to another agency. Theirs was the only closed counter @ the airport. Will never book or use their services again.
5 Nov 2015
Pros: very professional , great car
23 Nov 2015
Great rental car
Pros: Service and speed of service
27 Nov 2015
Pros: Nice, clean car.
Cons: I didn't like how hard they pushed for an up-sale for a different car. The agent charged me fees without telling me about them. (I knew there would be a fee for another driver, but she didn't tell me the cost.)
I've never paid so much for a rental car! I didn't upgrade to anything fancy, had it for 4 days and it was about $70 a day. This did not include any insure fee I pre-paid. However, I did pre-pay for the gas.
The car itself was nice. It drove fine and had good gas mileage.
I would definitely go back to the company I've always booked with in the past.
27 Nov 2015
Pros: Car was fantastic.
Cons: Customer service was terrible, and rude.
29 Nov 2015
Waited for pickup, great help for dropoff.
Pros: The size of the car - we ordered a compact but basically got a mid-sized.
When we dropped off we mistakenly went to the wrong terminal but fortunately the Advantage employee drove us to correct terminal and helped with the drop off.
Cons: We had to wait almost 30 minutes for the pick up and car had been smoked in.
29 Nov 2015
Quick, convent, reaaonable
Pros: Always an easy pick up and drop off. Friendly customer service. No annoying post pick up scanning as you exit the airport. Clean cars. Never have had an issue
Cons: Cars always don't have all the bells and whistles, but they are clean and get you where you need to go.
27 Dec 2015
We had great service at check in. No problems with
Cons: This was in no way the fault of the rental car agency. But we found this airport to be confusing We accidentally dropped our rental car at the wrong terminal because the address on the paperwork led us to the wrong terminal . We had to take the city train to our terminal. It would have been nice to Have the drop off address for both terminals on our paperwork.
1 Jan 2016
Pros: Very happy with car, service, and price. Would use them again.
3 Jan 2016
Pros: No long waits at pick up or drop off. Car was just the right size. Very clean. People were very friendly
Cons: Agent who checked me in was not clear about pricing of upgraded options and made it seem like you had your pick of vehicles. I had to specifically ask if there would be a higher rate for some of the vehicles that were being offered. I felt they were purposely non-transparent about upgrade charges in an effort to get the upsell. When turning the vehicle in there was no one there to direct you on the return process
4 Jan 2016
Avis drop off at Airport
Pros: Ease of dropping off at the airport (Very Easy!)
6 Mar 2016
Cons: The people I talked on the phone at MSP airport gave me misleading and incorrect information regarding my return. I went to one terminal to return me car, they told me it was the incorrect location for my flight, and sent me to the other terminal. When I returned my car, there was no attendant, so I left it there. It turns out I was charge extra for returning the car at the wrong location. Thankfully, when I call Avis, they refunded the fee, but it all could have been avoided.
9 Jun 2016
No Cars Available
Cons: Upon arriving for a confirmed 10AM pickup, we were told that there would be no cars available for two hours. Our first meeting was less than an hour away from beginning, so we were forced to cancel the car and use Uber for the duration of our trip. This was very disappointing.
14 Aug 2016
Rented two large vans from Avis for a trip
Pros: the vans were clean
Cons: Pick up and drop off was terrible. Waited for over 1:45 hours to get the vehicles and drop off required me to go inside and wait in another line to check in the cars.
30 Aug 2016
Pros: The car was clean and a joy to drive.
Cons: The people at the counter were slow. Check-in should be easy and quick, but had to go all the way into the terminal to the counter to hand in forms, and the guy really didn't know what he needed to do and what options I had selected. Hope I didn't pay too much.
Pros: The car was fairly easy to rent, even though this was my first experience renting a car on my own in an unfamiliar city. I appreciated they let me choose the car in my price range. Everyone was generally friendly.
19 Jul 2016
Pros: It was a great experiece everyone was friendly and helpfull !
17 Aug 2016
Sales bullying and lying
Pros: Nothing well never rent from them ever!
Cons: I'll never rent from Alamo again, all because of Mohammed. His selling tactic is shameful and shows how low quality the rental business with Alamo lies.
Under value rental car company
22 Sep 2016
Easiest car rental experience ever
Pros: My car was waiting for me upon arrival. Sales attendants were prompt and courteous. Total time picking up/dropping off was less than 10 minutes.
4 Oct 2016
Pros: Location to terminal
Cons: Given smaller car even though rented and paid for truck