Daily cleaning, installation of cabin HEPA filters on flights to Saint Paul
You cannot fly directly to Saint Paul. KAYAK recommends you fly to Minneapolis St Paul (MSP) (7.57 mi from Saint Paul). From there you can hire a car or take a taxi.
Based on KAYAK searches from the last 72 hours, if you fly from London, you should have a good chance of getting the best deal to Minneapolis St Paul Airport as it was the cheapest place to fly from. Prices were found for as low as £161 one-way and £183 for a return flight. Also in the last 72 hours, the most popular connection to Minneapolis St Paul Airport was from London and the lowest price for a return flight was £252.
Central Minneapolis is 7 miles away from Minneapolis St Paul Airport.
All flights to Minneapolis land at Minneapolis St Paul Airport. The airport code is MSP,and it can also be referred to as Minneapolis St Paul, Minneapolis-Saint Paul, Minneapolis-St Paul Intl, or Wold–Chamberlain Field.
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Scores according to KAYAK customer reviews
Pros: "More leg room than I've ever had on any other airline before!"
Cons: "Would have been nice, given the length of the flight, to have had the beverage cart come through a second time. But it's not something that would turn me away from JetBlue. I was very pleased overall."
Pros: "The gate agent is in mpls was the only good thing jet blue had going."
Cons: "ON TIME"
Cons: "It was way too hot in the plane."
Pros: "on time"
Cons: "internet didn't work"
Pros: "Free wifi"
Pros: "The crew was professional"
Cons: "Everything was terrible. Between my flights going and coming within two days I spent upwards of 4 hrs in delays."
Pros: "Boarding was on time. Flight arrived early. Flight crew very pleasant."
Cons: "No issues."
Pros: "The seats in the extra space area were pretty comfortable."
Cons: "Didn’t have enough overhead luggage space. I had to put my luggage 7 rows back and I was sitting in the front of the plane."
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Cons: "I have not had the flight yet I got delayed."
Pros: "The weather was bad in New York and we had to delay takeoff in Vermont. Usually airlines don't handle unexpected changes well but the Jetblue"
Pros: "I love JetBlue. Spacious seats, free tv, and a basket of snacks (chips, pretzels, cookies, crackers...etc) to choose from."
Pros: "Jet Blue has always been a nice option."
Pros: "Friendly staff"
Cons: "Unable to logon to Wi-Fi"
Pros: "Very friendly snacks"
Pros: "Very professional and efficient. Nice leg room."
Cons: "Seats don't recline."
Pros: "It was early!"
Cons: "It was early!"
Pros: "There was a weather delay and we were kept informed. Communications from the pilots were able to be understood. Best ever in that regard."
Pros: "Friendly staff, quick on and off, good refreshments."
Cons: "Everything was great."
Cons: "No air conditioning they turned it on whilst boarding and deboarding but sweating during flight it made me sick."
Pros: "More leg room compared to a. very uncomfortable United flight I took with no leg room"
Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Pros: "There was a bit more leg space between rows, appreciated by this tall person."
Cons: "Stop charging $25.00 to click a button to select a seat."
Pros: "Long Beach airport value of flight cost"
Pros: "The crew was very polite and friendly. The seats were very spacious and inflight entertainment was awesome."
Pros: "Fast & efficient boarding and deplaning"
Cons: "Less than courteous customer service at FLL terminal that morning. Not sure if the personnel had not had their coffee yet, but 3 of 4 agents we encountered were not very friendly in the way they attempted to help us resolve a baggage situation. In the end we paid extra and carried on otherwise we would miss our flight. The TV screen on my seat did not work; thus no entertainment for me."
Cons: "Crew wasnt having a happy day"
Pros: "Gate agents, cleanliness of craft, extra fruit juice drink when asked, price of ticket!"
Cons: "Flight attendants (just seemed grouchy on both flights), HOT air temperature for overnight flight made sleepy very challenging."
Cons: "Bad excuse for delayed flight since a flight took off from the same gate we were to leave from at the same time we were to fly. No refreshments for the delay Old airplane cabin not appealing"
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Pros: "Crew was great"
Pros: "Stewards were attentive and if needed extra they got it for you. Flight was clean and the legroom makes a big difference then the major carries legroom which is nothin. And the fact we took of a few minutes late but arrived exactly 48 minutes early was a big surprise after the cross country flight."
Cons: "We loved anything. Direct TV was down on flight but still had one channel of XM and three movies that were just in studios. So was able to watch two movies to pass time."
Pros: "Even with snow falling in both Boston and Buffalo we managed to only be an hour late."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "The airport and airline was quick and easy (aside from the boarding which always tends to be a mess). Z"
Cons: "The boarding was too slow. Unorganized."
Pros: "On time"
Pros: "Length of flight"
Cons: "Not much"
Cons: "Three hour delay"
Cons: "No free headsets"
Pros: "Flight was nice."
Cons: "I didn't like the constant time change with the flight."
Pros: "Free wifi and good snacks"
Cons: "Flight attendants and First mate didn't show up on time, they called in the reserves, Then got on plane with them and the planes logs weren't up to date, the grounds crew then left to do another plane. Once we got off, we were informed that NJ airspace was restricted at the later departure time, and had to fly extremely out of the way. 1:45 later and arrived to destination, Missed train and and stuck now."
Pros: "Crew nice and flight comfortable. We arrived 10 minutes early as well which was great."
Pros: "I had to change my return flight from JAX (which was handling fairly easily) due to a family funeral. We upgraded our seats to the bulkhead (row 1) and while the leg room was OK, it wasn't exactly what I expected. We did get early boarding. The pilot spoke to us clearly and explained the delay, etc. (due to weather)."
Cons: "The Internet was barely working (and I count on that during a flight). The sound was terrible for the video/audio (using my own headphones). My biggest issue was that my boarding pass on the app was incorrect -- I changed my flight from May 17 to May 22 but the boarding pass still said may 17, so I had to get a paper pass from the ticket counter. This was after I called JetBlue, and they supposedly fixed the problem. The flight was extremely bumpy, the entire way. All this after a 1 hour delay for the flight. Thankfully, we had no connections."
Cons: "They never charge for luggsge"
Pros: "Helpful crew"
Cons: "Everything was good."
Pros: "On time, great leg space, great value for the money."
Pros: "Roomy comfortable seats w/ more legroom then most. No entertainment box to take 1/2 your foot room on the aisle seat."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Cons: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"
Pros: "Entertainment and crew attitudes both excellent"
Cons: "On board seating. Getting far too cramped for long=haul flights"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Cons: "It was late leaving."
Pros: "Seems like they are always bringing you something. Very friendly. Great entertainment to choose from. Plenty of leg room even for a tall person like myself (at least compared to other airlines)."
Pros: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Cons: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"
Pros: "Seat was comfortable, good movies, etc"
Pros: "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Cons: "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Pros: "Service, pilot updates, and seating were all great!"
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "Crew were friendly and courteous"
Cons: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Safety. Service."
Cons: "Lavatory was icky and other passengers messy."
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Pros: "good plane and timing"
Cons: "meal was not served according to the request and no sound support from the staff"
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Cons: "After 14 hours the seats were like sitting on spikes"
Pros: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Pros: "Hard product and food"
Cons: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system."
Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Pros: "Crew is well trained and efficient. Lounge food and service are excellent."
Cons: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "The flight from Sydney to LA was enjoyable"
Cons: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."
Pros: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."
Cons: "Finnai leased this plane from EuroAtlantic. The seats were uncomfortable, entertainment system didn't work, crew was careless... It was a light from horrow! Plane was at least 20 years old!"
Pros: "Crew were nice, and since it was actually an AA flight we got upgraded to economy plus. And the price couldn't be beat!"
Cons: "It was one of the oldest planes I've flown on for many years; single screen entertainment and uncomfortable seats. Food was unusual, but pretty poor."
Pros: "Short good flight, with no issues. Friendly crew that were very professional."
Cons: "No complaints."
Pros: "Friendly staff did what they could to make you comfortable. Blueberry Juice!"
Cons: "Duty free sales trip down the aisle. No snack with drinks even during mealtime. All too typical cramped seats."
Pros: "We got there."
Cons: "This is not a Finnair, or most of the other airlines listed on the flight. It is an American Airlines flight, with an older plane with crummy seats, crummy entertainment, and lousy food."
Pros: "Sat next to tall, broad shouldered fellow but otherwise fine seats. Food was ok but too cool."
Cons: "Flight was an hour late taking off due to maintenance although only 30 minutes late arrival. So the pilot did a great job."
Pros: "The kindness and the sweetness of the stewardess."
Cons: "I fly frequently and never have I had such an awful experience. My 7 hr, nonstop flight took 22 hrs, staff were incredibly rude and non communicative. I sat on an airport floor 5hrs after I waited 2 hrs for a nonexistant cot. I received $19 for food in NYC and some frequent flyer points for an 11 hr airport delay (doesn't count the additional 2 on the Tarmac). Whoopee... They can have them back because I will not fly American Airlines again."
"Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement."
"Flight was missed and now we have to catch one the next day"
Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"
Pros: "A350, very comfortable and quiet. Good crew and pleasant flight"
Cons: "cabin temperature was a bit too high through the night."
Pros: "A350, smooth and quiet. Nice plane"
Cons: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Pros: "Great crew"
Cons: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Pros: "Speedy boarding process, good meal choices."
Cons: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Pros: "I liked everything !"
Cons: "Flight was delayed,missed connection,lost bag"
Cons: "Never made it to Chicago on original flight due to delays."
Pros: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Cons: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Cons: "my plane to NY flew off without me and 11 people."
Pros: "Crew were great / free wine !"
Cons: "Crowded and chaotic boarding"
Pros: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Pros: "Airplane was nice."
Cons: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Cons: "No leg room"
Cons: "They run out of food choices by the time they got to me."
Cons: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"
Pros: "They lost my bag."
Cons: "They lost my bag."
Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"
Pros: "Crew attitude, food, bluberry juice, punctuality"
Cons: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Pros: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Cons: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Cons: "Plane too small. Avoiding Airbus jets from now on!"
Pros: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Pros: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Cons: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Pros: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Cons: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Cons: "There was no entertainment"
Pros: "Pleasant staff and crew."
Cons: "Tv screens are old and function very poorly."
Pros: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Pros: "The service were very good. Just wish the food better selection."
Cons: "The leg room were tight."
Pros: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Cons: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Cons: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Cons: "Very old plane, seats did not have personal entertainment systems"
Cons: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Pros: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Pros: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Pros: "On time, good movies, good service."
Pros: "Movies Food Comfortable seating"
Cons: "Going through security"
Pros: "Sensible ticket price"
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "Freezing cold flight. They charge for everything, including baggage. Won’t use this airline again."
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"
Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "I liked the fact that boarding was a good experience"
Cons: "The fact that the plane was supposed to land at 3.35pm and we actually landed at 4:40 and for some reason we waited to get off the plane with no apology from anyone. The service was not satisfactory and they broke our stroller."
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."
Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Pros: "Very efficient boarding process and friendly crew members."
Cons: "Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV"
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "Got to my destination..."
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Cons: "There was only food for purchase which I did not try, entertainment also did not use as I did not have the app"
Pros: "Friendly crew"
Cons: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Cons: "Good Choice of movies to watch on my tablet, but sound was really bad, worse than when i play my music from my tablet on the same earphones"
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Pros: "The lead crew member was extremely positive and apologetic and at the same time he was very entertaining whenever usually-boring announcements were made to the passengers."
Cons: "It sucks that the crew had to deal with so many angry passengers after we were stuck on the tarmac for 2 hours and in the gate for 1 hour, with a total delay of 3 hours, causing many other passengers to miss their connections. That said, the crew did their best to remain positive and accommodating."
Pros: "Our choice to pay the upgrade to Plus seating was WELL worth the cost. My husband and I had never flown 'first class' before and thought on this almost 9 hour flight we would give it a try. Wow! Seat comfort was fantastic. Service was wonderful. Food was great. We were made to feel like royalty."
Pros: "The crew and their attitude"
Cons: "The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will."
Cons: "The toilets were very dirty"
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Pros: "The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats."
Cons: "Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months."
Cons: "My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again."
Pros: "Ended up getting quite the deal on the flight back and forth between Toronto and London. The flight did leave a few minutes later but nothing unexpected. The crew was very nice and very friendly. The food was decent, they came around for drinks 3 times and twice for snacks (you have an option of pretzel sticks or biscuits and they're both pretty good - I'm partial to the biscuits. Not gonna lie, I was able to ask them for both a couple times, and they obliged."
Cons: "There are no onboard entertainment systems, you must bring your own device and even then their WestJet app has bugs - so the app kept crashing on my Nexus 5X whenever I tried to play a movie or TV show."
Cons: "no food, no comfort, no entertainment stuff"
Pros: "Friendly crew (mostly). Entertaining and witty announcements! Like that food is an optional extra, not in with the flight price."
Cons: "Was flying alone with my 8-month baby. At five hours in he needed a break from sitting on my lap. After standing for a while (in the least in-the-way spot we could find) a flight attendant began to get huffy each time she passed and finally asked pointedly if she could get something for us. I offered to go back to my seat which she said would be helpful. In hindsight I think she could have given us a little more grace given the age of the baby and length of flight, or at least have explained the situation more politely!"
Pros: "West jet has always been the airline I choose to travel with, even more now after the fires in Fort McMurray"
Cons: "The 7 hour flight is just long and hard for anyone's body"
Pros: "Nothing. WestJet charges astronomical prices for poor service which cannot even compare with budget airlines."
Cons: "I paid $15 for a meal on this flight seeing as it is transcontinental, and I would be hungry at some point. I chose a vegetarian option. The stewardess dropped off the meal, which was pasta with a side of pasta salad (no vegetables in the vegetarian option..), while I was sleeping. My girlfriend asked for wine to go with our meals, which we were charged for at an additional cost. The wine arrived an hour and a half after our meals arrived. Later in the flight, a stewardess dropped off a Turkey croissant sandwich on my tray table, waking me up for the second time that trip. I called the stewardess back and explained that I hadn't ordered a Turkey sandwich. She explained that a sandwich came as part of the meal I ordered. I stated that I would be happy to receive a sandwich, but that the Turkey did not correspond to the vegetarian option I had specified. She proceeded to take the sandwich away, and did not return for the remainder of the flight. I have issues every time I fly with WestJet; poor performance, service, and customer relations. I've travelled on 7 different air carriers in the last 28 days, and WestJet is by far the worst. I paid €19 for a flight from Munich to Brussels from a WestJet competitor, received excellent customer service from smiling stewardesses, complimentary Beer and Wine, and even chocolate and a snack. I paid over €500 to fly with WestJet, and received nothing but a resurgent sour taste in my mouth. I've given second, third, and fourth chances with WestJet but I believe they have lost my business forever at this point. Truly disappointing to say the least."
Cons: "No room"
Pros: "Normal flight"
Cons: "Normal flight"
Cons: "Delays and missed connections."
Pros: "staff was nice, plane clean"
Cons: "cheap airlines! They do not feed you on an international flight! You have to buy your seat ahead of time, or get assigned. You have to pay for all your luggage. They do not even give one bag on international flight. You can down load an app for entertainment, or rent their ipads. Many of us said, worst customer care ever, and never again"
Pros: "Very reasonable fares, pleasant service. I had to call customer service and got prompt help."
Cons: "I've had two flights with WestJet. Both flights had their take-off times altered significantly a couple of months ahead of time. (One by 45 minutes, one by 2 hours.) In addition, both took off 2-3 hours late."
Pros: "The seat was comfortable, staff were very cordial. The flight was on time."
Cons: "Food was not included and had to be purchased separately. I've flown with other airlines who provided food on 8 hour flights from London to Toronto and other cities."
Cons: "Could not get the Westjet Connect Panasonic video plug-in to install properly on my upgraded Windows 10 laptop. Had to watch movies on my tiny mobile phone screen."
Pros: "To seats on the 767 are comfortable and more spacious than the 757."
Cons: "Flight was delayed due to mechanical issues. New plane was sorted, flight left 5 hours late."
Pros: "The crew, who were not West Jet crew members as we had to take another airline's plane, were very attentive and the food was good."
Cons: "The Plus seats were worse than the West Jet outbound flight. Plane was older, the seats hardly reclined (which is why I originally paid for a plus seat) and the plane was not cleaned well. I went to use the washroom before take-off and it was not cleaned properly and my tray table had food stains on it."
Pros: "I expected free entertainment for a 10 hour flight (only if you had your own iPad). Although I thought they offered good movie options, it was very limited, so not sure everyone would agree."
Cons: "On a 10+ hour flight, I expected free meals, so I didn't eat before the flight. I was charged $9 for an extremely small shepherd's pie (bc they didn't have the other 2 meals that I asked for first). Guests were only offered coffee, tea or water and had to pay extra for soda, juice, etc. The flight attendants seemed annoyed any time someone turned on the light to request their attention, yet they did not scan the aisles often at all. I also have had free headphones on most flights I've ever taken, yet was charged $3.50 for horrible headphones (they had $10 and $30 options as well but I wasn't about to spend that). On my 9 hour flight to Europe on different airline, I received 2 free meals, snack, free wine and was offered soda/juice/etc and free headphones."
Pros: "entertainment system"
Pros: "Boarding from back and rear of plane made passenger loading faster. I had to purchased seats with more room to provide comfort for long flight."
Cons: "The food was only okay and I'm sure that better food could have been purchased."
Pros: "A lot of space for feet"
Cons: "The service and food"
Pros: "The basics for the seating and in flight were fine overall. The airlines and crew were helpful getting our family together, although we had booked separately."
Cons: "The entertainment system never worked at all. When we arrived in Dublin, the car seat for our 1-year-old never arrived. Repeated calls to ask about it resulted in one voice mail and no call backs. I had to rent a car and drive to the airport an hour distant before getting anyone to respond. It cost us (1) car rental, (2) lost day of sightseeing, (3) price of a new car seat, and (4) price of a replacement car seat when we returned home as the one we could find on the trip is not legal in the US."
Pros: "The crew was very nice."
Cons: "Did not like the food."
Pros: "Impressive service & professionalism"
Pros: "Staff facilitated a change in plan without the condescending drama of other Airlines"
Cons: "Increasing vying for hand luggage space. Persons with booked seats should only be allowed something over handbag size, small cases go in hold for no charge"
Pros: "The flights to and from Dublin were very comfortable, the food was decent, the entertainment solid and the staff were very courteous. We were ahead of schedule both directions, which was also a plus. I highly recommend this airline."
Pros: "Good entertainment. In addition, they fed us."
Cons: "Give everyone a blanket for trips across the Atlantic"
Pros: "Newish plane, courteous flight attendants, edible food. Amazing that they will feed you twice on a short 6.5 hour flight! Also the employee at the desk at the airport was great and changed me to a seat 30 rows further up the morning of my flight."
Cons: "Wish there weren't silly weight limits on carry on baggage. Was forced to check my bag because it was 2 kilos too heavy (even though it was small enough to fit in the overhead bin)."
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Pros: "The flight attendants worked hard to make the flight a good experience."
Pros: "Everything was easy and the crew were really nice."
Cons: "Both transatlantic flights I had requested lactose-free meal options, neither of which happened."
Pros: "Going through US Customs in Dublin is great, makes The landing home so much easier."
Cons: "The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time."
Cons: "Food quality not good. Seat 16C, entertainment not good."
Pros: "The crew was very accommodating the blanket, pillow, ear phones and good were very nice."
Cons: "Going from Dublin to Madrid the seats weren't as comfortable and they didn't give any drinks or snacks"
Pros: "The crew was good"
Cons: "I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle"
Pros: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Cons: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Pros: "The crew was very good."
Cons: "Please add more hindi movies"
Pros: "Low price via broker"
Cons: "Because I booked through a broker and saved hundred$ I couldn't bid for an upgrade or use points to upgrade. Also transfer to international (Terminal 3 to 5) at O'Hare is awful especially because you have to go through security again."
Pros: "The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours."
Pros: "Pleasant cabin crew"
Cons: "Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling"
Pros: "The ground staff at Heathrow were friendly"
Cons: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Pros: "The entertainment"
Cons: "The seats are uncomfortable for a long flight Someone kept fidgeting behind me"
Pros: "Plane was clean and comfortable."
Cons: "Plane arrived late - no updates from the gate crew. ...coffee and soda is not free..."
Pros: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Cons: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Pros: "Friendly staff, came around with water and ice cream. Decent lunch. Good entertainment."
Cons: "Seat was very narrow."
Cons: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"
Pros: "Boarding at rear as well as front"
Cons: "Boarding outside in drizzle. Charging for soft drinks"
Pros: "Staff was friendly."
Cons: "It would be nice if they offered coffee or tea or water for free. At least come around with a tray of water."
Pros: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Cons: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Cons: "The plane interior needed maintenance. The seat pocket in front of me was falling off, and things were tattered"
Pros: "Cold air was on for the entire flight, despite it being 4 degrees outside"
Pros: "A replacement plane did not take hours to get set."
Cons: "Flight was delayed by 1 1/2 hours as another plane (Titan) was used as the scheduled plane was not operational."
Pros: "Entertainment was OK. Ground and air crew were understanding and professional."
Cons: "Plane was more than one hour and a half late boarding. During that wait, did not provide any information on expected length of delay. After landing, baggage kept rolling off plane for more than one hour, and my bag didn't arrive. At least three other passengers were in same situation - waited more than one hour for bag, and it didn't arrive after all."
Cons: "BA used to feel like luxury travel. Now they just feel like any run-of-the-mill budget airline. Felt nickeled & dimed from start to finish. Staring with being asked to pay $39 if I wanted to preselect my seat. My friend and I chose the free option of selecting our seats 24 hours before the flight--her luggage didnt even make in on the plane! It was finally delivered at 2:00 AM the next morning; well past the 8:00 PM promised delivery, which caused us to lose an entire eveing in Paris. On the return flight, home, she was told there wasn't even a seat for her on the plane. I failed to add that after booking and paying for her flight, they cancelled and deleted the SFO to London leg of the flight without so much as notifying her via email, phone, or text. Mind you, the London to Paris leg was not cancelled. Had we not tried to pre-book our seats, she would never have known they had cancelled her flight. What impacted her, impacted me, so needless to say, neither of us will ever fly BA again! BTW, their online customer service representatives were very nasty to deal with."
Pros: "Flight crew was great! Food was better than most airlines I’ve flown. Seats were comfortable."
Cons: "Having to pay for a glass of wine with dinner... every other airline I fly gives free alcoholic beverages"
Pros: "Short flight so no food"
Cons: "No coffee for breakfast and the food for breakfast"
Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."
Pros: "On time. Reached early"
Cons: "No compliments of drinks"
Pros: "Seats comfortable even with my disabilities."
Cons: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."
Pros: "Food was good."
Cons: "Are Lingus seems to have gone down hill. No water during the night. Seat didn't recline; cramped seating; no overnight comfort packet. Two entertainment screens didn't work. Very poor user interface on British Air's web site. Difficulty checking in on line. Unable to request vegetarian meal. Not the kind of service I have come to expect from British Air."
Pros: "Their best was merely adequate."
Cons: "Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight"
Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."
Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."
Cons: "no entertainment or food on this short flight so can't assess."
Pros: "Good attention to detail without being in your face... very prompt"
Airlines flying to Saint Paul have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Saint Paul
Masks required on board, masks provided on flights to Saint Paul
Social distancing seating
Middle seats unavailable to book on flights to Saint Paul
Testing for antibodies, testing for symptoms for flights to Saint Paul
Waiving of change fees. Search flexible flights to Saint Paul