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GREAT movie selection!

Didn't like sandwich for lunch, but the other meal was good.

Tight seats ,almost missed flight due to second security check at heathrow

great selection of movies and tv shows, smooth interface, good quality screen and sound

the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information

Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel.

The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!

Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!

That it was a night flight

No airconditioning, no food choice, no space.

leg space in plane

No delays, service with a smile

Nothing to report.

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

Crew service

Flight delayed.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

They didn't even get me to Sarasota, they flew me into Tampa.

In General, as a premium passenger, I usually enjoy the premium cabin experience; however, it was lacking this time.

In first class, three/four of us requested headphones/headsets; the flight attendant informed us that there were no headphones/headsets; thus, we could not watch any programming In first class, there were two meal options, but one was almost immediately depleted before the flight attendant arrived at my row.

I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight.

The flight was short and all went well.

They charged 40 Euro for baggage. On the charge again? Why this was not on any agreement International flights one baggage suppose to be free

clean plane almost on time departure

landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt

Food is worse

Too crowded

There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange.

Airline crew and overall experience was excellent.

The crew and entertainment.

Lack of food for such a long 6h + flight.

Same comments as above.

I liked the fought attendants they were very friendly and willing to help.

The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price.

I loved the electronic checkin and the quick bag drop. The crew were also very nice.

Did not likevthe fact that beer and wine was not included on a trans Atlantic flight.

Flight was late departing and late arriving.

Cramped seating. No food or beverage provided without charge.

Entertainment system worked well. Good choices.

Food decent, but not enough fluids offered during flight . Was very dehydrated by end.

Neat plane, good food and service

The entertainment screen was very dark. To bad since there was an ample selection of movies.

Food was good.

Leg space was cramped. Parking was very far.food

Legroom was much better than on U.S. carriers doing same long trip.

Comfortable seats

Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone.

Excellent meal in and very crew.

That the flight was earlier then Expected

Bag fee

We got moved to a bulkhead seat with no storage - this was after selecting my preferred seat and paying extra. We almost were moved out of economy plus but I noticed that the seat assignment had changed.

- time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.

I enjoyed my flight

I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.

No notifications. I showed up with bags packed to be told that there was no ticket.

Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.

convenient flight times, friendly and helpful staff.

Euro Travelers have to pay extra for refreshments during flights.

The information about the plane delay was not clear at all. All passengers were confused asking each other what was happening.

I like everything except for the boarding

great selection of movies and tv shows, smooth interface, good quality screen and sound

the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information

The crew apologized for the late departure

We were left waiting for the technical issue to be fixe for more than an hour

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Price

Klm flight has very congested seating Getting information about eticket was pain

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

leg space in plane

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable.

The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!

Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!

Crew and boarding, not much else to talk about. Late for take off, but made it on time

Late leaving and arriving.

Flight on time

Nothing. All was good

crew was not friendly

Crew was great and helpful. Flight was half empty so it was comfortable.

The plane was not very clean.

clean plane almost on time departure

landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt

Polite and friendly crew, comfortable seat and plane.

The crew apologized for the late departure

We were left waiting for the technical issue to be fixe for more than an hour

GREAT movie selection!

Didn't like sandwich for lunch, but the other meal was good.

787 is a great plane and was very comfortable. Even my 6'6" husband praised it. Cabin crew went above and beyond in all respects.

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.

The Crew was the only thing that stuck out. Associates had Way more patience than i.

Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

Crew and boarding, not much else to talk about. Late for take off, but made it on time

Late leaving and arriving.

Being able to have my meal at the airport before my flight so that I could sleep in comfort.

Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good.

The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate.

The crew was great and boarding was efficient.

No wifi on board. What plane in this day and age isn't equipped with wifi? Especially on a 9 hour flight! Food was terrible.

GREAT movie selection!

Didn't like sandwich for lunch, but the other meal was good.

Leg room seats

London transfer had to go through security again almost missed flight I'm sure some people didn't make it

great selection of movies and tv shows, smooth interface, good quality screen and sound

the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information

The stewards and stewardesses kept a cheery attitude and tried their best to deal with the customer complaints and the constant need of attention of people whose entertainment units didn't work.

Unfortunately, I was the unlucky one and had the broken tv and remote set for the entirety of the plane. About 1 in every 3 people however were experiencing issues with their video or audio and had to have their sets rebooted multiple times. This was mainly due to it just being a very old plane and the systems not working anymore. As one of the stewardesses said, she can reboot it, but shes not an engineer. It is majorly time for them to update their interiors.

Comfort. Missed connection and reassigned to next flight easily. Short delay.

Luggage was delayed and delivered 24+ hours later to our hotel.

Our first Are Lingus flight - would do it again!

Did not likevthe fact that beer and wine was not included on a trans Atlantic flight.

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Service

Only one queue for boarding. Flight late on arrival.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve