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Pros: Nice crew

Cons: economy seats...Space!

Cons: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Pros: The captain was able to make up much of the lost time spent boarding.

Cons: The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight.

Pros: Nothing! We’re still in Baltimore

Cons: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Pros: I got there

Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Pros: Crew great.

Cons: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.

Pros: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Cons: Only the other trip by air with Finair

Pros: The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)

Cons: We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that.

Cons: Connection time unacceptable with delay in departure from London

Pros: The crew was very responsive. The dinner food was good.

Cons: The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat.

Cons: Perdieron nuestras maletas, de prácticamente todos los pasajeros.

Pros: I loved the spacious business class cabins

Cons: Constantly late! Unreliable and missed my connecting flight, AGAIN!!!

Cons: British Airways did not correctly issue ticket to American Airlines and we have to wait another day before departure. Resulted in my loss of monies on various reservations

Pros: Extremely nice crew!

Cons: Plane was late departing causing me to miss my connection flight in Dallas and having to pay for a hotel room

Pros: All the crews are not friendly, the seats are comforble.

Cons: No foods for 7 hours flight. water, juice, coffer are free.

Pros: Flight was late

Cons: Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused.

Pros: I was able to get from Iceland to Toronto, so essentially they were able to fly the plane.

Cons: I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs.

Cons: Told us to pick up stroller in Dublin. Get there and we are told that is not possible. Of course we not have arrived at our final destination without said stroller. Seats are on the pitiful side of the spectrum and gets a bit old being nickled and dimed for drinks, sodas, food. . .

Cons: We were led to believe checked bag was included in fare. It was not and cost an extra 50 Euros.

Pros: Easy boarding, short flight

Cons: Free water at least would have been nice.

Pros: The seat was broken, The temperature was freezing and despite asking 3 staff members nothing happened to sort out the situation.

Cons: several thinkd as above

Pros: Nice staff and no delay

Cons: Instead of crisps maybe a bit of cheese or crackers

Pros: No delay and nice staff

Cons: Staff rude and short

Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Cons: I looked down between the seat “legs” and wall and there was so much garbage. Never ever seen so much garbage with any other airlines. Maybe just one customer? IDK because so much. I thought could it be accumulated from a number of previous flights?

Cons: Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience.

Cons: We pre-ordered our meal and was on the list, but our food was not put on the plane. The steward tried to gather their snack meals in order to provide us dinner, but it was disappointing. We hope our pre-ordered meals make it onto the plane on the return flight. There was no comfort kit in business

Pros: The flight from IAD to KEF was fine, but the flight back was not so good. I liked that they waited for those with connecting flights and the staff was nice.

Cons: The right half of the plane had no entertainment as the system wasn't working and the crew couldn't fix it. When I checked in I only had the option of a middle seat, so we were 3 cramped in a row, while the lady on the opposite side slept flat across her 3 seats that no one was sitting in.

Cons: They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin.

Cons: They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful

Pros: Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle.

Cons: The check-in at Washington Dulles was understaffed. Boarding was chaotic.

Pros: Flight was fast.

Cons: The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented.

Cons: Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience.

Pros: Crew let us know that we all would make our connections.

Cons: Really poor communication prior to the flight taking off. Crew did not tell us the flight was going to be delayed until after our departure time. And then gave us little guidance afterwards.

Pros: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Cons: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Pros: Yes

Pros: Sorted issues with baggage instantly

Cons: Labelling for seat locations

Pros: Crew was very nice. Food was ok.

Cons: Seats were not very comfortable.

Pros: Flight was fast.

Cons: The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented.

Pros: Easy boarding, short flight

Cons: Free water at least would have been nice.

Cons: Boarding was very slow.

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Cons: Boarding was chaos

Pros: Crew nice and courteous

Cons: More comfy Seats, with non conflicting armrests

Cons: They made us late to our connecting flight in Seattle

Pros: The seats were spacious though they did not recline at all. The flight was very smooth, including the landing!

Cons: We sat on the runway for 35 min due to a maintenance issue, but the wifi was working, so it made the time go by.

Pros: Made up tons of time en route.

Cons: Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control.

Pros: The captain was able to make up much of the lost time spent boarding.

Cons: The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight.

Pros: Seats were old, but very spacious and comfortable.

Cons: The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers.

Pros: Everything

Cons: NA

Pros: Crew was amazing. Polite and friendly.

Cons: Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average.

Pros: The flight was on time and boarding/de-boarding was very easy. there was ample overhead storage for everyone.

Cons: Extremely uncomfortable seats (I travel internationally multiple times a year and am used to long flights). Other international flights include beer or wine The food was mediocre at best

Pros: Nothing.....never made the flight....due to multiple flights delayed. My family and I had to be rerouted which caused us to miss our flight home from LAX.

Cons: Provide hot water