Sanford Car Hire

Cons: The "agent" at the location could have cared less about any problems or concerns you had. When I mentioned the stains all over the fabric of the car, no reponse, when I asked if they even tried to clean the vehicle, no response. He didn't really know company policy when asked about insurance, tolls or adding a second driver to the vehicle. Also they charged triple the rental amount as a "deposit" which there is no mention of in the rental agreement. When I asked the agent about it, same response, meh

Cons: very slow in line

Cons: My pick up time was at 10am. I got there 9:45am. I was told my wait time for the guy was 15 mins, this was really an hour. The vehicles that I reserved was not at the site still after an hour wait. The amount due at pickup was not the amount that was due at pickup. I was quoted by this website $57.94. The guy told me $260.00 and then I still had to wait for the vehicle. So at 11:30am I left pissed the f*k off! I will NEVER EVER attempt to rent from this place EVER again!

Cons: When I went to pick up the car, the office door was locked. There was a sign in the window to let me know that the agent was out, and the national customer service phone number was written on it, but the "will return by" time was covered up so I had no idea if or when they were returning. Other customers and I waited outside in the heat for the agent to (hopefully) show up. By the time he did and had helped us all, it was over an hour after my scheduled pickup time. This resulted in me being late to the drop off site (in a different town) and they ended up being closed for the day by the time I arrived, and I was charged a late fee.

Cons: When we arrived to drop the car, we were able to locate the parking spaces for drop off, however, there was no attendant to turn the car over to. We went inside and found a long line of people at the counter that were renting cars. We needed to catch our flight so we went to another rental car desk (Hertz maybe) that had a shorter line and they were helpful in recording our mileage and taking our keys so that we could leave. The drop off procedure needs to be evaluated with the outbound flight customers in mind.

Cons: wanted me to pay over twice as much as quoted once i got there

Cons: Not much

Cons: Nothing

Cons: Sold as Sanford Orlando Airport. Pickup was actually well offsite. Had to pay a taxi $25+ for the 5 of us to location. Had to pay $5 extra to drop at airport. No attendants of any kind at drop off. We just left the keys, at the direction of agents at other rental agency counters, who said "Oh, you're ok". Bizarre first rental thru Kayak as well as through Hertz. I doubt I will do either again.

Cons: I already did this review and keep getting asked to do it again. Starting to get annoyed now.

Cons: I booked the car and paid before I got to Florida. When I arrived in Daytona airport I realized that I had accidentally booked the car for the wrong town . I do not know how but I did. When I asked the guy if I could switch it . He had me call Hertze so I did . They said that I could not and I would have to find a way to pick up the car 50 miles away . I said I don't know how I'm going to do that . Would I be able to cancel it if I need to . And while still trying to figure out what I should do . I decided I would have to take uber or a taxi and pay the 50 mile trip to the car . So I said I will figure out a way to get there . They said they canceled the car and now I would have to rent a car for 600 more on my card . And that my money would not be oput back on my card for ten days . I did not have the 600 on my card . That is why I prepaid . I did not have a car for the 7 days in Florida. I am really upset about the way I was treated By the people on the phone ... not everyone can whip up 600 on the spot for a car . I would never pay 600 to rent a car in the first place !!!!! I most likely will not be using hertz rental on my upcoming trips that I have planned ! Really not happy about it at all

Cons: Counter personel and support staff Were not at counter, then three arrived all together from outside after waiting for good 10 minutes at Sanford Airport in Florida. A preferred member arrived! They took him first. Then told me I booked at off site and would have to take a taxi when the site said I could walk! Then wanted to charge a $60 fee and when tried to get a refund from site I supposedly book at a guy with initial of first name J HUNG up on me! Then went back to counter and got customer service who was variation of wait and push 123456 for help! Went back to counter and customer ahead of me had same issue as I did! Charged him $60! What a SCAM! Beware of this booking they give you off site and charge more when get to airport counter it is a scam! They have you cause you prepaid! Then get to car it is a mess of dings and dents paint missing and I was told guy at gate will make notes at gate! He was less than interested and I told him get out the paper! Then said we were on video right and he said Yes! I went around the car pointing out issues! He was not amused! He finally did get form lying right inside his door! Then made note of a bumper that was glued and loose! What a mess! He said it had already been fixed! I said if someone gorilla glued my bumper and callled that fixed Is ridiculous! Not on my dime make note! He was pissed to make the notes! Car ran a blue Toyota Yaris! Drop off was fine and simple! But scam ya with off site deal and was told they reimburse you taxi ride to other site but they did not tell me that! Lone female returning a car at 4 am I am not taking a taxi! I would not even know who to call! No thanks! Will I rent again from them! Last resort! Shelby was the best at the counter! Give her a raise!

Cons: They robbed me for some pet-hairs, $300. Never again.

Cons: Being charged for pre-pay gas when I said I didn't want it. IT was connected.

Cons: Apparently there is a new policy where if you use a debit card, you need TWO forms of ID. I don't typically travel with 2 forms. YOU failed to tell me this in my confiration email. Hertz failed to tell me that when I was on the phone with three different agents. Their on hold message only said debit cards are subject to credit check. I was not able to even get my car.

Cons: Car was in incredibly poor technical condition

Cons: felt like was nickled and dimed and hustled at the pickup. "you need this add on and that add on " etc. they were very slow getting you checked out and made you feel like a fool if you didn't take something like the gas option.

Cons: Both the Thrifty and Dollar counters were combined and so the wait was extremely long.

Cons: We went to return the vehicle early around 0530 am. When we pulled up to the gate the guy had the entry way half blocked with a car and other with a cone, which is fine. He was standing out front of the gate. When we pulled up he did nothing but stare at us. We had to get out and walk up to him for him to help us. Also, he didn't check the car or anything asked us for our paperwork and told us to check the mileage and gas... which I suppose worked out better for us, but I feel like that's his job... I'm sure this guy wasn't having a good day, but the encounter with him made me really mad, and had any other person been there I would have complained then. I'm usually not one to complain. All other people we encountered were helpful.

Cons: Car had bad tires.

Cons: there were slippers in the car in rear under seat, not thoroughly cleaned out

Cons: When picking up. We were late since our flight was delayed. She talked to me like I had committed a crime for being late. Once I denied the insurance since mine covers me, she again gave me an attitude. I inspected the car for damage in an unlit parking lot with the flashlight on my phone. Apparently customer service is not a priority here. After returning the form I sent off with an attitude filled 'good luck' not a thank you.

Cons: My flight arrived late, after 11when they closed, every other rental copy was still open waiting for our flight to arrive except for Advantage.there for I had to rent from another company and paid almost double what original reservation was for

Cons: Used the telephone number they had to call to change up the plans and I was on hold for over 30+ mins every time I called plus they needed a 200 dollar deposit . But at over rentals they charge 50

Cons: the care real co was not desirable

Cons: Car was dirty. Someone smoked in it. Still had ashes on drivers floor. Washer fluid was empty which potentially became a dangerous situation.

Cons: The car I was given was dirty, had a loud muffler and stalled twice!

Cons: The car was supposed to be a non smoking car, yet there was a cigarette burn hole on the drivers seat and the interior reeked of stale smoke.

Cons: The guy at the counter was rude and did not honor the price I paid on priceline while making the reservation.

Cons: After check-in, car was not available for 30-40 minutes. Otherwise all else was ok.

Cons: Fact it was a 12 passenger transit van. ( but, the price was more important to me as I have to make this trip every 4 to 6 weeks).

Cons: We arrived very early at the aiport otday ot return our vehicle (Sanford Fl airport) the signage was good to direct us to garage area but signage was very poor in garage. I realize this was very early before 6am so staff may not have been on. I then walked back to the rental car counters to leave my keys and paperwork. No one was at any of the ocutners, I did finally find the drop box but it was on a side wall next ot the offices. A sign in the drop off area with directions and a sign on the counter as to what to do would have been very helpful. Thank you Andre Cushing andre@andrecushing.com

Cons: The car was dangerous with the governor when trying to pass. The radio old beep and turn down . Obviously for it were in a state where the speed limit was 55, this would be ok. I could see a future lawsuit from someone who ends up in an accident because of this governor.

Cons: Cost, pick up drop off drag everything instead of them bringing the car

Cons: Very dark walk to get car. At end of lot, hard to determine if car had any previous damage to report before taking. Poor lightening to get elderly parents in and situated in car.

Cons: Nada!

Cons: When booking online, the additional insurance turned out to be 3rd party. Not obvious when booking, and misleading.

Cons: Agent offered for "only $10 more" an upgrade. She didn't bother to mention it was $10/ Day". I was picking the car up with a large group of people and didn't notice my bill was 150% higher than expected.

Cons: Wish there was a way to get my phone on the dash since I was using GPS so much... bit nothing I expect from a rental. All in all, can't think of a negative!

Cons: They wanted to charge me more than my reservation stated and so I asked the guy if there would be any cancellation fee if I cancelled now and he said no. So I cancelled it and made a new reservation at Enterprise and Alamo still charged my credit card.

Cons: I was a smidgen off of full at return and was charged $9.99 per gallon. 2 gallons total. I take ownership that it wasn't 100% full, but feel their policy of $9.99 per gallon is a bit high.

Cons: The truck was a little large fir me and hard to get into

Cons: airport location was not obvious, made booking mistakes too easy.

Cons: Despite they were closed they just opened for me so that I can pick up my car. Really appreciated

Cons: No one to check car in at MCO. Left after 20 minutes wasted waiting. Received wildly erroneous bill charging $120 more than contract including $100 for fuel service when I had just refueled. Waited online for customer service before line went dead. Not the first time we have had problems with Dollar/Thrifty in Orlando. Avoid, Avoid

Cons: Not checking the car in order to confirm that everything is ok, as it was, it leaves room for possible after comments.

Cons: When we picked up the car, there were maybe 4 or 5 customers before us and it took nearly an hour to be waited on. There were 2 clerks, but only one was actually waiting on customers - not clear what the other guy was doing. Also, as per usual, they try and scare you into buying additional insurance and some toll package - both are a ripoff. We're covered by our credit card company and our car insurance. For the tolls, they accept cash, so it was fine.

Cons: Finding the check out counter

Cons: Unprofessional and deceitful representative. She lied to us to upsell the EZ Pass and also gave false information regarding the return of the car. Car wasn't what I ordered so I had to upgrade.The whole experience was a disaster and very disappointing.

Cons: The car was awful it felt like it wasn't aligned while driving on the highway it felt like the car would go to the right!! Me and my boyfriend were not at all satisfied with the car!

Cons: Customer service was terrible. Over 1 HR wait

Cons: Did not explain were the car was. it was not in the lot ,it was in a parking garage located 2 blocks away from the lot lots of wasted time looking for car

Cons: They don't take debit cards??

Cons: Our flight was late and they were unwilling to stay a few minutes late to accommodate us. We had to pay double at another agency.

Cons: Not sure who's fault it was, kayak or Payless, but reservation was not at the airport but another town. Payless had no cars but were very helpful in getting me to another car rental

Cons: The car lot was not at the airport. I had to get a taxi ($20) to the car lot 5 miles away. This should have been made clear before I booked the rental!