Sanford Car Hire

Wont rent from them anymore

Pros: Nothing. The whole experience was terrible.

Cons: I wasnt able to get a car even though i had a prepaid reservation. When i got to the location to get the car i was told they didnt have any cars. If i wanted a car i would have to drive about an hour to another location. I rented a car from another company. I called customer service to get a refund. Its been 8 days and still no refund.

Bad service

Pros: Gas mileage was good

Cons: The car was really low, making it hard to get in and out of, uncomfortable for an 8-hour trip. was not explained that car was in 24 hr periods, came back early to get the car delivered by Sunday 9 am when it was Monday, I asked several times, from Thursday to Sunday an was 3 days. took it Monday morning, the office was closed, called 800#, the lady told me there was no drop-off, to bring it back on Monday. went to the back of the building, to find a drop off box.

Pros: Miles per gallon

Cons: Windows were dirty. Hard to see out safely.

Using a Debit Card?

Pros: I like the price.

Cons: The reservation did not mention that they did not have airport pickup from Sanford. So, the customer would have to pay a taxi. Also, it was not mentioned that a credit check would be made if using a debit card. I had to cancel my reservation and thankfully received a refund, but i was still stranded at the airport with my 6 year old daughter.

not good customer service

Pros: upgraded to a larger vehicle. affordable rate.

Cons: first vehicle had a nail in tire when i left the lot. i had to drive back 30 minutes to exchange vehicle. then, the replacement was not clean. it smelled like pot, and the tint on windows didn't even match. the doors had a bunch of dings on them. just not very good customer service and lack of pride in what they do. evident in condition of vehicle.

Never again.

Pros: The counter woman was very nice and tried numerous times to get my cc to swipe.

Cons: At the counter to pick up my rental, my cc wouldn’t swipe. And it is their “policy” that they will only take a cc that will swipe. The women at the counter was very helpful and tried numerous time to get the card to work. Unfortunately, my card was so worn that the bar code was not what working on their reader. When the manager got involved he was less then friendly. The chip reader for cc didn’t work and he informed me that it had never worked since it was installed. I asked if they could just key in the cc. He said NO and gave me the same company policy line...I was 2 hours from my destination and had only the one card with me. The managers suggestion was to hav my parents drive 2 hours to the airport with their cc. My suggestion to him was to key in my cc! Again I was given the same company line and then he walked away. I did get a car from another company, at a much higher price because it was not reserved...no be the less, the other company bent their policy to help me.