Pros: I got a decent price for my rental. I was fine with the compact car and the price was fair. When I went to pick up the car, I was pleasantly surprised with the option to upgrade to a brand new SUV for the same price! The car was wonderful, the service was great. No complaints, no regrets.
21 Feb 2017
Excellent customer service & car.
Pros: Customer service was fast, professional, helpful & polite. No hidden fees & an effortless transaction. I was very impressed. The car was also perfect & performed well.
Cons: Having to give back the car... 2016 Toyota Corolla... great fuel mpg & very smooth to drive.
Pros: The car was very suitable, would have enjoyed more room but gas mileage was sufficient and the value of this rental size was best.
Cons: One hour and 15 minutes for dropoff, very unacceptable. I understand things happen but that caused problems for myself as well. No representative was at the location when I arrived 45 minutes before close. The representative was apologetic and was obviously flustered with about 9 people and 5 transactions waiting. I wanted a receipt for my rental and was pleased I at least got that, which also took some doing because the system was trying to charge for an extra hour although I was there on time. The rental itself was fine, although they also seem to have an issue with detailing on a timely basis.
16 Nov 2016
RECOMMEND - 930 Wyoming Ave., Scranton
Pros: Arrived and informed that car was in a satellite facility. The airport folks called the correct office and a gentleman came to airport to pick me up. Only ten minutes away. $100/day less than airport! Well worth it.