Cons: The intinerary stated a shuttle service from airport to car rental desk. There was no shuttle, only a 100 cab fare.
29 Dec 2016
Sneaky charges-difficult to communicate
Pros: My car was nice. Its performance was excellent. I was loaned a gps for free. The agent on duty was c onsiderate, but did not fill the car or show me the operation of it.
Cons: The car was filled with only 1/4 tank of gas which ran out on the turnpike after only 1 1/2 hours. I was not warned of this.There was no handbook in the glove compartment regarding the operation of the dashboard which was mostly in Spanish and kilometers. I could not set the instruments or understand them. I extended the rental for 2 extra days, checked on this by phone and was told no extra charge, but when returning it, I was charged $200 more than I had agreed to by contract. They said I rented for a week, but it was really only 5 days. I have refused to pay this and am now in dispute with the company for fraud. At this point, I would never rent from Alamo again. I am very glad I used an agent who is helping with the dispute.
12 Jan 2017
Pros: Love the pre-pick up registration. You can print your pick up slip and head straight to your car. Saves a lot of time.
23 Jan 2017
Pros: They were very friendly and professional, I also got an upgrade! Thanks alamo.
27 Jan 2017
Pros: Everything went smooth from pick up to drop off. There was a problem with the initial vehicle and it was quickly changed for a different one.
21 Feb 2017
Off airport facility
Cons: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there.
Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
23 Mar 2017
Smooth experience & quality car.
Pros: Very convenient, nice people, great service, good value.
1 Apr 2017
Closed before I got there
Cons: The rental center closed before I got there, no car
17 Apr 2017
Pros: Speedy customer service.
Cons: The car was clean on the Inside, but the outside wasn't super clean
2 Jan 2018
Cons: Got to Alamo having booked a convertible and there was no convertible.
Pros: Rental never happened. Kayak should have taken the deposit. The ways in which I tried to pay at Budget including, cash, check, debit card were not accepted after a reservation was made with Kayak
13 Nov 2016
Unnecessary, Mandatory Gas Charge
Cons: I had to wait in a second line to have gas charge removed even though my rental contract showed that I returned car with more gas than pickup.
1 Jan 2017
easy comfortable upgrade
Pros: Loved how easy it ws to rent the vehicle. the staaff was helpful and friendly. she prioritized my reservation and upgraded my vehicle. great experience.
28 Jan 2017
Pros: The fact that my son was going to be 25 within says of the booking and he had to pay thr under 25 fee twice is outrageous.
19 Mar 2017
Original site did not have van. Called 15 min befo
Pros: Person I finally rented from
Cons: No vans available at either site I was sent to! Did not call me until 15 min prior to pick up. Went to another site and no van either. Will not use budget nor kayak again. Rather pay a higher price to get truthfulness and integrity.
22 Sep 2017
Car took an hour to get ready
Pros: Reservation was for 9am, car wasn't ready until 10
24 Apr 2016
Cons: They tried to oversell, they told me I need to get bigger car.
Tried to return the car earlier they wouldn't let me get credit for it. Also added the automatic gad filled that is a ripoff.
13 Jul 2017
Cons: I received a call a couple hours before the rental was set to begin (Avis, Sunny Isles Beach) that they didnt have the car and hoped it would be ready an hour after the scheduled rental time but they didnt know for sure. Upon further inquiry they informed me that they had no cars at all and didnt know when any of them would be back/available. Obviously this type of audible doesnt work well when you have to check out, hit the road, and have a one year old and six year old in tow. Literally the only information they could give me was an apology. I never did receive a call from them when the car did come in...maybe it never came(?) (Luckily, I called Hertz [collins ave., Sunny Isles Beach] and they had the car for me within 20 minutes of my call, which I had in my possession five minutes after getting to Hertz.
Cons: Encouraged to sign before contract handed over, unwashed car, outrageous charge for 1/4 tank @ $10/gallon--4x the market rate went unmentioned.
6 Aug 2017
Total humilliation to clients
Cons: No respect for reservations,denied a car that was reserved.Needed to call Dollars customer in order to obtain my car.Do not recomend this company to any nody.Never in my life had such a bad experience renting a car.
1 Nov 2017
Agent gave my rental away before I arrived
Cons: Agent gave my rental away before we arrived with no back up car for us. We took a rideshare from the airport to this location. Agent had no answer for us.
Cons: They gave me a car with less than half a tank, I returned it with same amount, they charged me for fuel anyway! Gas tank cap was missing! Gave me wrong key to start. Then waited 15 mins while right car was brought around from the back. Car exterior had not been cleaned.
9 Jul 2017
Pros: Courteous, prompt, efficient service. It was a good experience.
Cons: I don't like the fact that when I made a reservation I didn't see the final price. When I gave the car back it was about 40 dollars more because of the tax and additional surcharge. I do not understand why the system can't show me the final price with taxes and etc when I book?
Because of this I won't book the car here again as I will never know the final price.