Recent reviews
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- Negative
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2.0
Very small rooms and poor room service.
review from KAYAK -
8.2
The lobby is amazing.
review from KAYAK -
9.7
The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
review from KAYAK -
9.1
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.
review from KAYAK -
10.0
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
review from KAYAK -
8.8
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
review from KAYAK -
6.8
Efficient and clean
review from KAYAK -
8.0
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
review from KAYAK -
9.7
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
review from KAYAK -
3.1
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
review from KAYAK -
9.4
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
review from KAYAK -
5.4
Location Beds were lopsided, couldn't sleep on it.
review from KAYAK -
10.0
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
review from KAYAK -
6.2
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
review from KAYAK -
7.7
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
review from KAYAK -
6.0
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
review from KAYAK -
8.5
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
review from KAYAK -
7.7
Great location and beautiful ceiling in the main lobby. Everything you could ever need is just steps away. Loved that Starbucks is in the lobby. Bathroom smells like mold. No view from the rooms. Valet parking was unavailable for several hours and I could not retrieve essential items out of my car until the day after I checked in. The bed was not as comfortable as many new hotel chains now use. It would be nice if there were a higher end restaurant inside the Palmer house with a better wine selection.
review from KAYAK -
2.0
Stayed there in the past, I like the lobby bar. Went out for a nice summer night in Chicago. We woke up the next morning and with the blankets moved around, we found someone else's underware at the bottom of the bed.
review from KAYAK -
6.5
I was locked out of my room intentially by the hotel because they say they didn't get a credit card for incendentals instead of leaving me a message to that effect. After a long day in Chcago and arms full of bags I had to go back down to the front desk to find this out while my party had to wait in the hallway for me to resolve.
review from KAYAK -
6.8
Location and staff were great Expensive for small rooms with extra charge for WiFi
review from KAYAK -
6.3
I liked the location and the decor of the room. The room had a little mold in the bathroom and the excuse given by the front desk was that mold is to be expected in a older building. Also, by the elevator on our floor there was a hole in the floor housing an electrical outlet (a safety hazard). For the price, I expected at least a coffee machine for the room.
review from KAYAK -
5.3
Great lobby public space and great location Poor attention to detail in room, damp peeling paint in small bathroom, no coffee maker in room.
review from KAYAK -
5.6
Historic hotel in great downtown location Booked a king but they didn't have any king or queen rooms left when we checked in and gave us a full. The room was next to the service elevator which we heard all day and night, very annoying and hard to rest. Also we asked for a late check out the following day and had 3 different people knock on our door in the morning well before the 1 PM check out for maid service which we didn't need. Customer service was poor and not what we expected.
review from KAYAK -
6.3
It is a nice historic hotel, with beautiful features, and good ambiance. I really liked the surroundings, you have good restaurant nearby, favorite was Millers, and the pizza is incredible, but you might not be able to finish your first slice its so filling. I'm hesitant to complain about the price, since I didn't pay full price, but I'm finding this to be a serious problem with Hilton's. When I called (and checked online) it would have cost me well over $250 to add an additional night to my reservation, but I was able to book through Kayak for half the price. I actually made my reservation four months in advance, and the "conference rate" was more expensive than I could find on Kayak then as well. Bottom line: if you can book a room for $130 because your conference is there, you might as well, but otherwise save your money and stay at the bigger and better La Quinta, its only a short walk, my colleague stayed there and I was actually jealous.
review from KAYAK -
6.6
The location was wonderful as well as the spa and work out area. The maid service was super spotty. One of the days we didn't even get service until 5pm. The walls were paper thin so we were woke up several times from noise from the next room and down the hall. We also had our keys quit working the morning before check out and it was an hour long hassle getting new ones.
review from KAYAK
-
8.2
The lobby is amazing.
review from KAYAK -
9.7
The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
review from KAYAK -
9.1
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.
review from KAYAK -
10.0
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
review from KAYAK -
8.8
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
review from KAYAK -
8.0
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
review from KAYAK -
9.7
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
review from KAYAK -
9.4
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
review from KAYAK -
10.0
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
review from KAYAK -
8.5
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
review from KAYAK
-
6.8
Efficient and clean
review from KAYAK -
7.7
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
review from KAYAK -
7.7
Great location and beautiful ceiling in the main lobby. Everything you could ever need is just steps away. Loved that Starbucks is in the lobby. Bathroom smells like mold. No view from the rooms. Valet parking was unavailable for several hours and I could not retrieve essential items out of my car until the day after I checked in. The bed was not as comfortable as many new hotel chains now use. It would be nice if there were a higher end restaurant inside the Palmer house with a better wine selection.
review from KAYAK -
6.8
Location and staff were great Expensive for small rooms with extra charge for WiFi
review from KAYAK -
6.6
The location was wonderful as well as the spa and work out area. The maid service was super spotty. One of the days we didn't even get service until 5pm. The walls were paper thin so we were woke up several times from noise from the next room and down the hall. We also had our keys quit working the morning before check out and it was an hour long hassle getting new ones.
review from KAYAK
-
2.0
Very small rooms and poor room service.
review from KAYAK -
3.1
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
review from KAYAK -
5.4
Location Beds were lopsided, couldn't sleep on it.
review from KAYAK -
6.2
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
review from KAYAK -
6.0
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
review from KAYAK -
2.0
Stayed there in the past, I like the lobby bar. Went out for a nice summer night in Chicago. We woke up the next morning and with the blankets moved around, we found someone else's underware at the bottom of the bed.
review from KAYAK -
6.5
I was locked out of my room intentially by the hotel because they say they didn't get a credit card for incendentals instead of leaving me a message to that effect. After a long day in Chcago and arms full of bags I had to go back down to the front desk to find this out while my party had to wait in the hallway for me to resolve.
review from KAYAK -
6.3
I liked the location and the decor of the room. The room had a little mold in the bathroom and the excuse given by the front desk was that mold is to be expected in a older building. Also, by the elevator on our floor there was a hole in the floor housing an electrical outlet (a safety hazard). For the price, I expected at least a coffee machine for the room.
review from KAYAK -
5.3
Great lobby public space and great location Poor attention to detail in room, damp peeling paint in small bathroom, no coffee maker in room.
review from KAYAK -
5.6
Historic hotel in great downtown location Booked a king but they didn't have any king or queen rooms left when we checked in and gave us a full. The room was next to the service elevator which we heard all day and night, very annoying and hard to rest. Also we asked for a late check out the following day and had 3 different people knock on our door in the morning well before the 1 PM check out for maid service which we didn't need. Customer service was poor and not what we expected.
review from KAYAK -
6.3
It is a nice historic hotel, with beautiful features, and good ambiance. I really liked the surroundings, you have good restaurant nearby, favorite was Millers, and the pizza is incredible, but you might not be able to finish your first slice its so filling. I'm hesitant to complain about the price, since I didn't pay full price, but I'm finding this to be a serious problem with Hilton's. When I called (and checked online) it would have cost me well over $250 to add an additional night to my reservation, but I was able to book through Kayak for half the price. I actually made my reservation four months in advance, and the "conference rate" was more expensive than I could find on Kayak then as well. Bottom line: if you can book a room for $130 because your conference is there, you might as well, but otherwise save your money and stay at the bigger and better La Quinta, its only a short walk, my colleague stayed there and I was actually jealous.
review from KAYAK
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