Overview

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The Ritz-Carlton Chicago
Best Shopping

160 East Pearson Street, Chicago, IL 60611-2308, United States
+1 312 266 1000

£218+

Overall guest ratings

8.6/10 Excellent
Based on 650 reviews

Review highlights

  • 9.7
  • 8.8
  • 6.8
  • 4.9

Good to know

  • Friendly service
  • Great shopping
  • Great view

Nearby

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    About

    The Ritz-Carlton sets the standard in elegance for business and leisure travelers worldwide. We've been perfecting the art of hospitality and have developed an approach to luxury that has never been duplicated.

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    Marriott

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Wi-Fi
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • ATM on-site
    • Child-friendly
    • Concierge service
    • Laundry facilities
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.6 Excellent
    Based on 650 reviews
    • 9.7 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Very nice wellness & sports facilities."
      9.4 "top-notch fitness area, thought 94%."
    • 8.7 "Comfort level is high."
      9.0 "90% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.0 "80% said the concierge service was amazing."
    • 8.0 "Rooms are great."
      10.0 "100% thought the view was good."
      9.0 "90% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 6.8 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 4.9 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      3.7 "For 63%, the lobby entrance was sub-standard."
      4.8 "52% thought the facilities needed updating."
      0.0 "100% complained about the elevator."
    • 4.6 "Value below average."
      2.0 "80% said the breakfast was too expensive."
    • 2.5 "Bar is disappointing."
    • 0.8 "Horrible pool."
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    Overall rating

    8.5 Excellent
    Based on 344 reviews
    • 9.8 "Terrific location."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.6 "Comfort level is high."
      8.8 "88% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 7.9 "Nice rooms."
      10.0 "100% thought the view was good."
      8.8 "88% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 6.6 "Food is average."
    • 6.1 "Vibe was decent."
    • 5.9 "Breakfast is mediocre."
    • 5.1 "Average amenities."
    • 4.6 "Value below average."
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    Overall rating

    8.6 Excellent
    Based on 188 reviews
    • 9.8 "Terrific location."
    • 8.8 "Comfort level is high."
      9.0 "90% thought rooms were spacious."
    • 8.1 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.7 "Nice rooms."
      9.0 "90% thought rooms were spacious."
      10.0 "100% thought the view was good."
    • 5.8 "Vibe was decent."
    • 5.6 "Average amenities."
    • 0.7 "Horrible pool."
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    Overall rating

    8.3 Excellent
    Based on 97 reviews
    • 9.6 "Terrific location."
    • 8.8 "Comfort level is high."
    • 8.6 "Great service."
    • 7.6 "Nice rooms."

    Overall rating

    8.5 Excellent
    Based on 19 reviews
    • 8.6 "Great service."
    • 7.9 "Nice rooms."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Great shopping"
    "Great view"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    disabled person
    disabled person
    previous occupants
    great location
    excellent customer service
    exceptionally friendly staff
    floor and bathtub
    closed pool
    phone was stolen
    fabulous food
    superb view
    attractive or inviting
    lake michigan
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