We booked a suite but only got a room because they had over booked so was very disappointed about that
The location, staff and size of room The rooms were too hot
Lovely spacious room, warm, Flat screen TV staff lovely and friendly
central location It was extremely noisey!
Good location, room and food! Wish there was a jacuzzi there!!
Good staff, nice hotel, fine location -
the hotel the centre of the city evry thing is good
Work has started on building a 32 storey tower block next to the hotel. Rooms overlooking the building site are extremely noisy.
Great city location, parking, indoor swimming pool. Had a lovely stay
Being In the town centre
Location, breakfast very good
the hotel staff were particularly helpful but wouldnt like to single anyone specifically. As I have only recently become a Hilton Honours member I will certainly be looking to use Hilton again with such efficient and welcoming staff. nothing particularly although the bathrooms would benefit from refurbishment with some mould and wear around the bath.
Told to check in at 3pm - no rooms available till 5.30pm - late fr our planned function.
The starter for the meal I had there was original and exceptionally tasty no
The complimentary wine, chocs, bath robes and slippers. Plus the gym facilities were amazing and the pool was lovely and warm. I felt very spoilt! The bar was very expensive! £13 for one glass of white wine!!!! The barman didn't tell us when we ordered, we just asked for a glass of white wine and then came the bill....Arggh felt a bit decieved: There were glasses on the wine menu cheaper than the one he offered.
Hotel was clean and local to town centre Room was small
The food was excellent and the staff were very friendly and helpful. The walls in the hotel are very thin, while staying there my partner and I could hear everything that was going on in the room next to ours, including business phone calls at 4 am.
Friendly,professional and good value for money The price of a bottle of water. Can get a full breakfast with toast and tea in London for less!
The beds were comfortable, rooms were clean and staff was very friendly the bathroom needed refurbishing!!!
The staff were excellent, helpful and curtious. especialy a young man who dealt with us on Thursday 24th and Friday 25th July 2008. Well done. the bathroom in the room was fairly basic for such a hotel. the curtains in the room were detached from the rod which is used to close them, the safety lock on the windows was broken and the window can be fully opened.
The staff on reception were very friendly and helpful.The room was very comfortable and there was enough tea and coffee for more than one drink.
All round, excellent
the privacy from the staff and the location was great th waiting around at reception beiong a bit slow
Good location ad view from window.
Pleasant, spacious comfortable room. Convenient for ciry centre and only a £7 taxi ride from the Sheffield arena. Nice bar area. Good breakfast.
The aircon worked (it often doesnt); the bed was comfy and the room clean and big.
The rooms are lovely, staff friendly and helpful, and it was just a really great place to stay. I couldn't sleep because people were so noisy in the corridors! The guys I was travelling with also had this problem. I think it'd be helpful if we could have called reception to get something done about this, as I felt bad for asking the people to keep it down - but it was going on from 2 to 4 in the morning! This noise happened on all 3 nights that I stayed.
Nice and clean, comfortable room with friendly staff. The bar prices. Wow! Must be part-owned by Ryanair.
Convenient city centre hotel primarily a business hotel but no worse for that.
Smart, clean, good value, well placed
Please write at least 15 words
Staff friendly, helpful and efficient. Although room was adequate for our needs ie. Comfy bed, spare bed for our son, tv, internet access, etc. we had to request bedding for the spare bed and extra pillows, towels, etc. - but staff was apologetic and supplied promptly. So not really that bad.
Location, price + friendly helpful staff. Noisy people walking in the corridor past our door intermittently all through the night.
Good helpful staff; reasonable simple evening food and ample breakfast.Clean. Initally put in smoking room but the nonssmoking room request was not received by the hotel from the booking site.
It was a stay of one night. Thefact that there was no view from the window did not matter on this occasion. There was no soap in the showere container.
The Staff were very attentive in all matters, My husband was ill during our stay and all the staf were very concerned and did their utmost to help.the food was excellent. This is our 5th year of visiting this hotel (twice yearly) for the Jehovahs Witness Conmvention at The East of the Pennines Assembly Hall at Hellaby. It is very convenient and we are always made very welcome. debbie etheridge
Good value for money we just used it as a base for visiting relatives. I've stayed there a few times over the last 10 years and the rooms are looking a bit tired - could do with a lick of paint and new carpets.
Friendly attitude of the staff, cleanliness and excellent value of money no
Pleasent guy on reception. Tired hotel - grubby. Noisy room despite having requested a quiet one. Don't like seeing hairs left in the bathroom /shower - should be cleaned better and shows they don't care. Holiday Inn Express much better.
Staff were very helpful and friendly, facilities were excellent. No complaints. Good value for money with continental breakfast included. No bad points very pleasant stay.
Rooms were not too hot and we enjoyed the breakfast Fire alarm going off at 2.30am because someone was smoking in their room. Water pressure very poor in the shower and even worse in the sink where it was barely a dribble.
I loved our room, it was really plush with a kingsize bed, very comfortable. The only thing i didnt like was in the bathroom, they had a shower curtain which smelt stale, my sister also stayed in another room and had the same problem. They should look at changing the curtains.
The place was very clean and the rooms were large. A great place to stay and affordable.
The comfort and size of the room. Also the quality of the fittings in the large bathroom.
Good location and extremely comfortable room. There was no minibar - nice to be able to have a bottle of water in the room without having to go through room service and particularly as its a 4 star hotel.
Friendliness of everyone we encountered Booking site had suggested it was very close to the arena - it wasn't
room layout, cleanliness, smart appearance of hotel and overall pleasantness of staff Lack of availability of any food, including snacks after 11pm. We did no want room service. Lack of available seating in the lounge areas
Lovely room excellent breakfast, plenty of fresh fruit and the cooked breakfast was well cooked. Thermostat in room faulty(kept clicking all night) reported this in the morning though & reception staff said it would be attended to.
Friendly staff, brilliantly decorated, nice food. None
The size of the room was really good and the heated mirror in the bathroom was genius! I didnt find the bed too comfortable, my neck hurt the next day.
Check in was quick and fast.
The room was nice Staff where not on the ball at all could have stood at the bar for half an hour with staff walking past and noone would come to serve you.
Efficient and friendly staff
Room was cold. Also we were given a room without a bath.
The staff were extremely helpful. The building was very impressive.
Comfortable beds Food Portions
hotel layout,accommodation,parking. Disorganised,breakfast a Faulty Towers experience
all the staff and the food where very good.they made us all very welcome
Excellent rooms and location card machine didn't accept visa electron and doesn't have a cash machine
Disabled bedroom/bathroom facilities excellent, very grateful for that. Cleanliness was excellent, too. The waitress in charge of the breakfast dining room was superb - friendly, helpful, and smiled when talking to you. Very good, the best employee we came across. Lack of customer-needs awareness in which additional training was indicated.
The bar is very nice The pressure to go into the bar before and after your meal
it was convenient and so close to the hospital...reason for my stay. The staff were very friendly and most helpful. I felt very much at home, although was along way from home. I live on the Isle of Wight. Keep up the good work. Nothing
The attitude of the staff was fantastic. Very polite and helpful. Bathroom radiator was too hot at night but not on at all in the morning.
The staff was very friendly and kind. The food was delicious! The wifi computer system was barely functional, despite the staff's best efforts (none was very familiar with its workings though). This turned out to be quite an inconvenience.
Staff did their best to help Rather antiquated furnishings. Gloomy room, lit by low-wattage light-bulbs. Peeling paint in some areas. Window could not be closed.
The breakfast was substantial and wel presented and cooked. The boiler failed over night and there was no hot water in the morning.
Staff were friendly, room was clean. We arrived late and were not sure where to park, we actually drove out of the car park as we thought it was private property.
Close to hospital
Helpful staff. No hot water for shower or bath !! Dinner of average standard only Steep stairs to room. No lift .... would have been very difficult for disabled or elderly person
Staff were very helpfuland it was convenient The food was OK but not of a high standard
Good service,comfortable room.
Room clean and comfortable. Breakfast - cooked breakfast was cold and very unpleasent - egg was uneatable. long queuee as only one person serving drinks and taking money - food was cold by time we had queued and paid.
Large room, comfortable. When booking online, screen detailed a different hotel to the one that actually was confirmed in booking.
staff were excellent. but sad to say food wise, it was the worst experience weve had, as such there was not much food at all. hotel itself was very good. shame about the rest of services
Very friendly staff who greeted us every time we saw them; check in quickly and courteously achieved No extractor fan in the bathroom so steamed up quickly
Absolutely beautifully comfortable pillows!
Friendly and efficient staff on check-in
Very comfortable bed Let down by the services generally. I wouldn't stop here again however good the hotel because of the poor service facilities at Tibshelf generally
Easy to book, very friendly helpful receptionist, large clean room, nice and quiet. Good night's sleep. None
Being able to work straight from the door of the hotel. The spa, when we were allowed to use it. No heater in our room. No where to sit except the bed in delux room, so we could not really visit our grandparents room. no lift. Our children (11 and 13) were not allowed in the pool when we wanted to go. No lift. No spin drier for costumes in the spa,so because our radiator was broken we had to put on cold wet costumes. a la cart restaurant was not open, and the bar food was chip orientated and the acoustics were terrible. No where comfortable to sit in the bar while waiting for our table. Insanely complicated billing.
Although the hotel is 'tired' if you can get it for a cheap pirice you can get hotel services and facilities for Premier Inn costs. Food was good and at a reasonable price. As with many of the other reviews the hotel is in need of a revamp. Everything feels a little worn and outdated so don't book for a romantic weekend. It is fine for business if you arrive late and just need the convenience of a hotel.
since the new owners have been in place the food presentation and quality were excellent. up date the rooms next!
excellent rooms , great spa , food in the restaurant was out of this world ( gordon ramsay paying a visit ? ) , many compliments to the chef , excellent value for money , will visit again A1++++ if there was one slight gripe , it was having to queue for breakfast ? couldnt quite work out why such a well run hotel would run short of tables ?
Polite, happy & welcoming staff - outstanding value for money
Pool & spa
Relaxed, friendly staff. The overall facilities looked pretty good, although I didn't use any of them. Overall design seemed a bit odd with the car park at the back and side, but the reception area at the front with no indication in the car park that that was where it was. Also considering the size and style of hotel it should get some proper real ale in the bar.
Breakfast Room booked 6 days before was not available, I was put in a twin room when I had boooked a double. Teir website claimed to have a refurbished hotel, my room was old and dirty and definitely not refurbished.
Breakfast - which was very good Very dirty windows (frames mouldy!) and cold veg with bar meal
Clean rooms and good food in restaraunt.
A nice comfortable, old fashioned hotel.
Newly kitted out and refurbished, with excellent staff and very good location, the beds were superb! Nothing, all of it was perfect!
Staff were excellent - could not have been more helpful. Room was beautiful, bathroom was great with lovely complimentary shampoos etc plus nice range of teas and coffee. Hotel itself was full of character and olde world granduer.
Very pleasant surroundings. Rooms were very comfortable felt more like home than a hotel room which can often seem cold and univiting Room was a little cold heat wise especially the bathroom
Staff very attentive, as it was my first stay I was taken to my room and shown the breakfast room, bar and restaurant areas on the way. The food was excellent and there was a good choice. Free Wi-fi in bedroom.
Good room and staff, great food. Roudy group of men moved from private function room into hotel bar around 10pm. Took over the previously quiet comfy bar and some loud foul 'F' words used. Other customer was complaining to reception as we chose to leave, so don't know how staff handled the situation.
The room was exceptionally clean. The waiting time for the evening meal.
Nice Enviroment and ambience, Friendly Staff None
Good atmosphere,comfortable,large rooms,pleasant staff,excellent breakfast. rooms on the front of the hotel suffer from road noise.
wireless internet advertised but 'broken' - hasn't been working for a while according to the receptionist. The terrible noise from the two functions going on the hotel which made it impossible to go to sleep before midnight.
From start to finish, this hotel did not disappoint. Friendly, efficient staff in reception and in the reasonably priced restaurant serving a varied menu with generous servings, to the clean, comfortable, warm and welcoming ensuite bedroom and free parking close at hand, this hotel made travelling easy. All this with free wifi too! I cannot fault this hotel and would go out of my way to stay there again.
The room was very spacious and comfortable. Plenty of tea/coffee etc. We arrived at 8:50 pm and were told to place our order for dinner before checking into our room as last orders are taken at 9:00pm. Breakfast finishes at 9:00am which is really early if you are on a relaxing break and also had to check out of room by 10:30 which we have never experience before.
The stay overall could be summed up as average, if like myself you are using the hotel for a business stay then it is fine. A home from home in some respects which is what you need. The rooms let this hotel down, they were ok but nothing overly clean about them and this was the first point that put me off re-booking this hotel. The reason for booking was due to a 3 day course I was attending in Mansfield, however when I came to re-book for a 3 night stay in December this was turned down then I was offered just 1 night.
An unexpected find, that delivered much more than I expected when booking. Helpful staff, good food and wine, and great service at very competitive prices.
Staff were efficient and quick with service. Food was served quickly and of a god standard. Room was comfortable and clean. Represented very good value for money. Safe/secure parking. Would use it again. Prefer a bath to shower - although water was hot and plentiful and a power shower.
The rooms were spacious There was no hot chocolate within the rooms with the tea and coffee!
Staff were very friendly and enthusiastic - even when one member of staff appeared to have been on duty all day (she was working when we went out in the morning and still working past midnight when we left the bar). It was dangerous walking up the ramp in the car park with bags as it was a blind corner and cars could travel both ways.
The accomodation was good, the food was good and the staff were excellent. We had an enjoyable stay, though the reason for our visit was sad. There was no iron/ironing board, no fridge, no mini bar and no safe which I suppose is reflected in the price.
It was a reasonable price and good value for that.
The staff where very welcoming, the place spotless, the room comfort excellent, and the breakfast was lovely. Nothing was unpleasant. Definately would stay again at this hotel. Keep up the good work.
Spotlessly clean, friendly helpful staff, great breakfast. Plates not cleared away when finished certain parts of breakfast so major plate buildup!
High standard for a budget hotel; ggod access and parking; excellent staff; quiet room.
staff were ver helpful and friandly
As above I had printed off a map and directions to the hotel. Neither were very clear and it took me a while to find the hotel which was a little worrying as I was travelling on my own late in the evening.
It was nice and my wife also satisfied with your hotel. No any complaints.
Everything was. Very good and the rooms and bed was excellent The bar prices were very high
Calm and tranquil environment. Lovely and quiet at night time. Beautiful new clean bathroom. Nice and warm in the room. Reception staff were not very welcoming. Limited selection of cereals and fruit for breakfast.
Great facilities. Very unfriendly, almost rude, check-in receptionist.
I have no complaints what so ever, the hotel was just amazing, the best i have ever stayed in and location brilliant. The most helpful staff ever. Highly recommended.
The hotel was easy to find, the staff were inconspicuous but extremely polite and helpful.The room was immaculate, warm without being overpoweringly hot and the bed exceedingly comfortable.The breakfast was of very tasty and piping hot. I have nothing but praise for this hotel it was a delight and I would happily recommend it to my friends.
Friendly helpful staff; excellent food; pleasant comfortable room and facilities; pleasant gardens Hard to find; directions inadequate and map poor.
Restaurant, quiet, comfortable and excellent staff
Excellent menu for dinner - food was fresh, well prepared and well presented. Room well appointed and comfortable. The room was in the annex - the restaurant/bar is in the main hotel and it was necessary to go outside in the ice and snow to access the main building.
The complimentary port in the rooms is a really nice touch, and breakfast was superb. When the fires were lit in the morning my room was filled with the smell of woodsmoke. Not what an asthmatic needs at that hour.
Good service and friedly staff Nothing to report
Nice people and very helpful,room was first class Problems with catering very slow and not much choice
Only one set of towels between two people. No seal between shower and bath so water poured onto floor! Toilet seat would not stay in upright position.
Was a great night all the staff were great help with everything we needed thank you
Hospitable and friendly
Huge room. Everything we needed. Decor fresh. Very comfortable. Would recommend. Just check you won't be able to hear the kitchen fan from your room, when booking. One of the bathroom sinks was cracked and one of the taps didn't work but... there was a spare so who's worrying? There was a very noisy fan that woke us up early. Turned out to be a kitchen fan.
Ease of booking through yourselves None apparent
Location Value for money Poor ventation in room
Friendly staff. Easy access. Comfortable beds. Very cramped. One towel for two in double room! Could not turn washbasin tap off. Shower: a trickle. Ordered newspaper first forgotten, then delivered much later. Breakfast: service a joke (excuse: training new staff!)
Large well appointed room. Small but efficient restaurant and bar
Bedrooms were spacious - bathroom large, very clean with plenty of towels. Bed very comfortable. Breakfast service was rather haphazard although food was well cooked and tasty. Staff were not attentive enough to refilling coffee/tea cups.
the hotel was sound staff friendly the beer
Staff were friendly, courteous, and efficient. No
Being able to use leisure complex and the flexibiity of times. Also the service and buffet breakfast was excellent as were the staff.
pleasant staff,comfortable surroundings. good base for exploring derbyshire rather restricted table d'hote menu
The pool and breakfast Staff unfortunatley not motivated
food was excelent the method of payment i got called from my room on numerous occassions wanting clearence on my card and it wasnt just it there were about six other people what it happened to .. this did not look good on my valentines night away..
the comfort and swimming pool, it cetainly made a good start to our belated honeymoon was rather surprised on the cost of alchol
The service from the staff throughout the hotel was very good Room adjacent to the motorway producing more noise than we would have liked
Good value and within easy reach of motorway I booked two rooms and the heating didn't work in either room, although one room had a blow heater which we used (the other had a fan!) The price charged for foood and drink in the hotel were excessive, hence we ate out in the evening.
Leaving No heating in room.
easy access to city centre N?A
The friendly reception staff
The size and cleanliness of the bedrooms The number of times needed to swipe the key card when trying to open the bedroom door
Helpful staff Getting a little tired now - it needs a lick of paint here and there to bring it back to it's previous economical designer chic look
staff were very welcoming and helpful
My daughter would say the breakfast, I would say it suited us exactly for what we needed, to be within walking distance of the O2 arena in comfort, Thank you
It was overall a good experience! Am not so sure if it will be helpful if the parking rules at NCP can be made more relaxed for the hotel guests or even as they are explained more fully to the guests on arrival! Other than that pretty good hotel!
the staff were lovely,and the bar food was lovely...at 1st u thing its expensive but the quality and portion size is well worth it...i had the chicken,bacon salad...was lovely even had croutons in it...wud defo stay again...
The staff were nicem friendly and helpful! The room was also very nice!
the price of the rooms wich includes breakfast and the restaurant was very good the whole weekends entertainment which is why we stayed in shefield
Breakfast room was not made up for 2 adults and 2 children on our arrival
The room service chapped the door before 10 a.m. We had been to a wedding the night before.
Everyone with exception, stopped, smiled and asked if we needed anything - quite unique for uk! None
Exelent Staff None
wifi should be available free of charge, as is most of the EEC and the local pubs and cafe's
Very convenient position, friendly staff, good value for money The bed was very hard
chain hotel as expecteded
All members of staff that we met were very helpful and friendly. The breakfasts were well-prepared and good to eat. The air-conditioning is a very good feature. There is a lack of "Lounge" space, and some seating in the room would be a bonus.
Very Helpful and friendly reception staff. Restraunt staff very attentive
Staff in bar and at breakfast were particularly pleasant, friendly and helpful. Rooms were comfortable and nicely decorated. Housekeeping was good and maids were friendly too. Could do with mini-bar and bathrobes in the room they are treats when you are in a hotel! Reception service was okay but not as friendly as other staff.
Your staff were most helpful, particularly the lady at the reception desk. My first stay both memorable and excellent value. Absolutely nothing disliked.
the receptionist was really nice, the rooms were nice the food wasn't that nice and some of the staff at the bar etc weren't very helpful and didn't offer things like knives and forks
Really comfortable rooms. Lovely surroundings. Friendly and helpful staff. Great location within 10minute walking distance of Railway station. Parking available. Had evening meal, tasteless. Presented well but unable to eat it. Had breakfast and again unable to eat it, tasteless. I would recommend the hotel for above reasons but I wouldn't recommend the food.
The decor of the hotel The beds were a little small. Usually in hotels there is a king size bed. Also the beds seemed to make quite a bit of noise!
Friendliness of the staff,and nothing seemed too much trouble.
Staff were friendly enough, room clean and tidy. Cold, cold, cold. Theroomm was cold. We weer told that heating doesnt come on until 4pm!1 Even when it came on not very warm. Tepid, not hot, water.
price of the wireless network
Helpfull staff Unfortunately the room we had was very cold, too small a radiator and not enough blankets on beds. this was rectified by staff. Duvets would be an improvement.