I was very please staying at the Hilton Garden very clean!! a very good deal usually those kinds of hotel are always very expensive no
decent hotel. Bussiness center very handy and well equipped. airco somewhat noisy.
The bed and pillows were great! Using the third party for booking means I don't get Hotel benefit credit.
Front desk provided great customer service
The Staff was friendly and helpful. I would stay again. I did not like the fact that parking was not included.
Check in was quick and customer service was professional and positive. Loved the staff's kind energy. Bed was uncomfortable and too soft.
The front desk guy was overworked but in a good mood. He was helpful and courteous. Bath tub/shower did not drain properly. Access by personal car was confusing.
Newer hotel with convenient shuttle to the airport. It is relaxing and hidden off of the main road. The beds have adjustable comfort levels. The granola bars at check iin the lobby at check in were delicious. Due to the proximity of the hotel to the airport, we could hear planes taking off from our room. The air conditioning was louder than usual. Breakfast was only available for an additional cost (average $12 each).
The room was clean and comfortable. The staff was friendly and accomodating. We had an early out, so the location was perfect. The breakfast was good.
Front desk staff was very helpful, and have us tons on extra blankets when we only asked for 1. Great people, clean, comfortable. Nothing
Staff were nice, bed was comfortable, and room was quiet. Overall facility was not clean. Found a hair in my oatmeal. "Fitness Center" consisted of a treadmill in disrepair that worked intermittently, and a reclining bike with broken water bottle holder and loose fittings. The weight machine was rusty, and also in need of servicing.
The hotel was clean and the PAID staff was very friendly I did not like that my credit card was fraudulently charged 3 separate times for 2 different amounts on 2 different dates. I did not like that the owner K. Patel was extremely rude and laughed when I called to inquire about the charges. I did not like that She was not helpful and flat out told me to call back after I had calmed down from them stealing my money.I did not like that I had to call my bank to resolve the matter as the owners of the motel had no intention of assisting me. I will NEVER stay at this motel again and advise anyone that does to watch their statements for multiple unapproved charges.
Gentleman at front desk was nice. Just needed room for overnite stay due to airline connection. Wouldn't wAnt to spend multiple nights. Area around hotel very dark. Nowhere to eat within walking distance. Eat before you get there.
To noises, inclining HVAC unit
Economical; spacious; good breakfast bar; friendly service In need of some repairs; overly reeked of air freshener in places; staff is well-meaning, but gave us key to room that was already occupied before quickly moving us to "proper" room. No harm, no foul in this case, but pretty sure we'll find somewhere else for our next overnight stay in Atlanta
Good breakfast bar; comfortable beds; spacious rooms; friendly staff; economical long term parking; good overall value Facilities need updating; air freshener smell a little strong; wish the long term parking agreement had a few more formalities simply to feel more confident about safety of car while away
The Beds were extremely comfortable. I am military, but my wife like it also. I didnt like the fact that they're wasn't a microwave in the room, nor the did I like the fact that I had to pay 10.00 for parking, I am staying in your hotel right? The internet was not free...12.95 for standard net is rediculous giving the fact that a 40.00 hotel can provide free internet.....UNSAT
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
nothing the room had not been clean,the shutter service was not on time,i had to take a cab to the airport,to pick up my to be wife,the food we oder was a hour late.
Everything was just fine. The breakfast Buffet was wonderful, pool areas clean, and properly maintained. Parking area around back was well lit, and secure. Will come again!
The hotel was very nice and we enjoyed our stay. N/A
The helpfulness of the staff, the quality of the fitments within the room, the bar and restaurant were all of a very high standard.
ease of access to airport The restuarant is pretty dreary and service needs attention
Proximity to airport
I liked the staff. The easy access of the shuttle service to and from the airport was also great. I wish I had ben informed upon check-in that my room was right next to the elevator. I'm a light sleeper so my slumber was interrupted by the noise of the elevator.
Very nice staff and reception. WIFI in lobby was free and good, in rooms you pay a ridiculous fortune. Bathroom had water on floor. Room smelled of humidity and bathroom door was rotting. Bathroom fixtures very badly installed !
Close to the airport and shuttle provided for free
The desk clerk had given away the non-smoking rooms that I reserved. I was also reserving 3 rooms for others and had called ahead to see what I needed to do for payment and I was told that my card on file for reservation was enough. Only when my party checked in the clerk threatened to give away the rooms without my card. He then photocopied all of their ids even though I told him I would fax the info. The staff and the organization was very poor and I will not be back.
I liked that it was easy to get to the airport with shuttle buss. Breakfast was really good and i did not get bored even though I ate it three mornings. Price was also reasonable. I could imagine to stay at the same hotel again :)
Great hotel, especially for the price. The staff were especially nice and the rooms were modern and very clean. includes free shuttle to the airport and a big breakfast. Would definitely stay there again.
Location near airport and good friendly van service I arrived at 1030 and they did not have a room ready until 4 pm, even though checkin is listed at 3 pm
Very good location, convenient shuttle to airport. The breakfast attendant was very helpful and nice. This hotel does not compare with others of the chain. All carpets need renovation, outdated TV sets, radio/clock and coffe maker. The breakfast did not offer the same variety as the one we stayed in Atlanta Perimeter. The front desk person was not friendly or helpful. We asked for extra pillows that were never delivered. We asked for a bottle of water and the attendant used a rude frase to say that they were finished.
Accomodation was comfortable, the room was well equiped and clean with good internet access. Business Center was also well equiped.
Staff was professional hotel was clean and convient I know everyone is different but the bed wasn't very comfortable for me
Shuttle service every 1/2 hr to airport Daily breakfast Pool Adjoining restaurant convenient for meals Accommodating staff T.V. remote control wasn't working correctly, the channel button wouldn't go up or down. Also, wish the cable carried the BRAVO network.
Very affordable. Rooms were well equipped and maintained. Service was grear. Awful location. Would definitely not stay here unless you're there to take your step 2 clinical skills exam. It's at least 20-30 minutes away from downtown Atlanta. Spent way too much time commuting on the freeway. Also another huge inconvenience was parking. We had a rental, and if you're out and coming back to the hotel after 6-7 pm then don't be surprised if you can't find a single available parking spot around the hotel. I spent a good 20 minutes every night I was there just driving around the lot waiting for a spot to free up. Overall, if you're looking for a place to stay, and this is your ONLY option, then go for it, you won't have a bad experience but don't expect to blown away.
Price was good value for what I needed and the rooms were clean and staff was great! I enjoyed the breakfasts which were constantly being refilled. The neighborhood was not good if you leave the hotel. We had to move rooms because the first room ac and fridge were not working. Once we were moved the new room was fine.
Close to Atlanta airport with a free 24hr shuttle. Reasonable rates, Coffee ready for early morning travelers that did not have time to partake of free breakfast. Coleen and quiet. Could have had some fruit or sweet rolls with coffee for early morn departures.
Security was on site. Being out of state made me feel a bit better about our stay. The room smelt funny or damp. The restaurant was not good the staff there was short when it came to anything didn't make you feel at home.
We loved the size of the room and the friendly staff. The "hot" breakfast was fantastic! This hotel was very clean and the location was perfect!
The front desk staff was very pleasant and helpful. The tub was backed up the water was half way your legs. The house keeper didn't leave face towels.
This guest did not leave comments about this hotel.
Service Shower was very small
I love my room and my shower was awesome. The TV stations was a little fuzzy. It could have had a clearer picture and more channels
This guest did not leave comments about this hotel.
I love the interior design. Bed was very comfortable.
This guest did not leave comments about this hotel.
The layout of the Hyatt Place hotels work especially well for me. Having a sitting room and a separate bedroom is a real plus. I always like the option of vending machines on the property or a convenience store nearby but having a nice restaurant within easy walking distance was nice.
The location was ideal for my needs and was surprisingly quiet for being so close to the airport. A lot of channels on the television were fuzzy, but that was a minor issue since I just had it on for noise as I was getting ready.
I love the fact that the pictures I viewed online were exactly the same in person.also,food was still available after hours.
Bed and couch were comfortable Advise all fees prior to completing checking in. Guest should not have to stand outside their room for 5-10 minutes trying to open their door even after the keys were rekey. We should be able to access all doors when entering from the outside.
The space the I need was a plus. The parking. We had to pay which was not told when I book this hotel. The entrance to parking with my room key was giving me issues. I was able to use my key to enter my room without problems but to exit or enter parking was a hassle.
Clean rooms and close to the airport.
The proximity to the airport and the shuttle service to and from the airport. The first room that I was given had an odor of cigirette smoke. The second room was better be had the odor of an old house. (slight musky odor) Thge carpet was dirty in the hallways. This us not what I expected from an upscale hotel.
The rooms were very nice. Everybody who was working while we were there were very nice and helpful. The shuttle service to and from the airport was great. The only thing that I didn't like. Was having to pay $16 to park my car in the motels parking lot.
A tv celebrity we met said they loan track shoes to use gym if you left yours at home. POOL CLOSED FOR MAINTENANCE FOR SEVERAL DAYS. THIS SHOULD BE DISCLOSED ON ANY AD. Would have chosen another hotel as my son really enjoys the pool.
Everyone was nice and professional room was very clean and put together How high the room service was
The staff was courteous, warm, and helpful. I travel to Atlanta monthly for my business, I decided Westin will be my choice for hotel accommodations.
Older hotel - rated as a four star hotel - tv did not work - not as nice as represented on website - disappointed in quality - not held to Westin standards
Staff was very courteous. I had a problem with my room and it was addressed immediately. Hotel is very clean and a good value for the price. Very pleased.
the hotel was great, lots of things to do there, only issue was the parking, think they should include parking for people staying at the hotel, not charging $16 a night. other than that, a great place to stay
I loved my short stay at the Westin. It was clean and the staff were amazing. The Breakfast Buffet for one person was $20. When weighed against the quality of the buffet it is grossly overpriced. If Westin charged half this they could still make their money and I wouldn't feel the need to include a review of the breakfast everytime anyone mentioned the Westin in my vicinity.
I enjoyed everything. Staff was nice and helpful.
Conveniently located to Atlanta International airpoirt
Staff courtesy, clean rooms,early morning breakfast (4.00am)
Good basic room in a convenient location near the Atlanta Airport. We wanted a cheap place to stay on our way to Puerto Rico. Newspaper was nice. Hotel has convenient shuttles to airport every 1/2 hour. The only thing was the breakfast waffle tasted like cardboard. But there were plenty of other options so this is just me being picky.
Cheap price, free shuttle to domest terminal only. Located right under runway path, very noisy from planes taking off. Car alarm went off during night too. Bargain prices, you get what you pay for, I won't be returning.
My room was on a ground floor. N/A
nice friendly staff, clean comfortable room. Free Shuttle bus to airport and transport connections was great. in the direct flight path of the airport so a little bit noisy.
I needed to overnight in Atlanta on an ongoing trip and it suited me perfectly at the airport. No
Staff was very friendly and helpful,specially Mr Patel and the airport shuttle drivers. Hotel is located very close to the airport and they provide free transportation to a nearby restaurant. Would go back again.
The value for money was excellent. The free shuttle service from the airport was extremely convenient (once you know where to find it at the airport, which took a while). There's a public transportation stop right outside the hotel. Free Internet access in the lobby at non-crowded times (nominal fee if other people are waiting in queue to discourage sitting there forever). The free continental breakfast was very light on content. I did not get an accurate perception of the establishment from Booking.com: I thought I was going to a hotel but it was really a motel, with the rooms all accessible from the parking lot. I was fine with it once I made the mental readjustment but it wasn't quite what I'd expected. The photos make the place look a bit shinier than it actually is. The lobby and rooms are actually a bit more run down than in the photos, but still quite passable.
I like the conveniance of being able to check in at 2:00 am. It seemed a little easy access for trouble makers to gain the attention of the guest.
It is very professional, clean, trustful . We like it very much.
Great hotel near the airport and for the price it was well worth the stay! If I ever get stuck in Atlanta again I know where to go!
It ended up being a great stay but it was a little rocky when we got there. I booked a regular king room but they gave us a king with a handicapped shower. They moved us to a double bed room which I was not happy about because the beds were twin sized. They next morning the front desk supervisor put us in an executive king suite for the inconvenience so it all balanced out. They were nice people and Ms. Kim, that did breakfast, was extremely nice. :)
Starbucks coffee in the rooms
Check in and check out was very simple, the staff was friendly and it was a very close trip from the airport via the free shuttle. The staff was very unhelpful. The first night we stayed there, the power went out do to a large lightning storm. The next morning the power was still not on and we needed to leave. We called the front desk and they said that they would send someone up to escort us down the stairs. 30 minutes later, we gave up waiting for someone to come up and we decided to go down ourselves. The stairs had no emergency lighting and were pitch black. The hotel staff thought it would be plenty to drop a glow stick on every other landing which it was not and we ended up going down 10 flights of stairs using our cell phones and flashlights.
Moldy tiles in the shower Club level messy and food display was disorganized
Everything seemed worn and dirty. The shuttle did not run timely and was about 20 minutes late.
I loved everything. The staff was friendly and made me and my travel companions feel welcome and comfortable. (You have something called a ham and cheese muffin. I still say eeeew, but I thought that was kinda nifty! :-)
Just the Loby Old forniture, small room. I have reserved a King size bed, they gave me 2 quuen size beds
Service It didn't have a microwave nor a refrigerator
I think it is ridiculous that I had to pay $8 for parking when I was a guest there.
Staff, location, cleanliness, comfort, all great This one time only- bar drinks- running out of sll kinds of drinks from wine to vodka to local beer (draft and bottles) I ended up going across the street to ruby Tuesday to get a mixed drink for the night. Said it was something to do with changing management staff and as a business owner if you advertise you have this product you have it. If it was one item of say ok but it was at least 10 diffrrent items because I saw other people leave like me. I will still stay here again though.
theres was no fridge or microwave in room
Friendly and helpful staff.
it is a great hotel, should just book it from the hotel website. your service sucks, you did not get my room settled even when I am at the check in counter, will not book from your associate company.
I arrived close to midnight after a long day of traveling and the staff was still very helpful and energetic. All bars and restaurants were still open which was awesome because as many of us business travelers know you can show up and everything is closed and you end up having dinner from a vending machine. Room was very clean and had great amenities. First time staying there and I will be back. Great location for airport also.
Our service was wonderful! The front desk clerk was funny and friendly. There is nothing we didn't like - it met our needs wonderfully.
We flew into Atlanta to go to the Garth Brooks concert. From the shuttle, to the amazing staff, to the beautiful accommodations this was an excellent hotel. We loved the swimming pool, indoor and outdoor, and the beautiful patio with the outdoor fireplace it was so nice. I highly recommend this hotel. There wasn't much bad about this hotel except for the fact that you have to pay to park at the hotel whether you valet or not. Obviously this is an airport hotel so it's going to be far from town but the Marta train from the airport really helped. Not the Hotels fault but there is nothing to do around the airport so you have to pay for a cab to get to get anywhere like we paid to get to a bowling alley and back which is $35 each Way. You can take the shuttle to the airport and then take the Marta train to downtown. Kind of a hassle but that's not the hotel's fault. Just make sure that you have a rental car to get around or you will be stuck at the hotel
clean, quiet, good service
Given the fact we were only there for one night and flying out the next morning it was excellent. We didn't have a car and I was dreading being stuck without much food options. The hotel restaurant was good and had plenty of options including a sushi bar. We shared a reasonably prices item to share (and it was marked as such). The room and the king size bed were comfortable. Check-in and out were very easy. We'd prepaid so there was nothing more to settle, just phone and check out. The shuttle service was quick and we got to the airport in plenty of time. It sounds like a nitpick but the bathroom wasn't that impressive. Just your standard small space and shower. But this wasn't a resort.
I liked how it was a nice environment the pool area was beautiful I was a little upset with the actual size of the room as well as the bathroom.
Good God the beds were amazingly comfortable. Wish we could've stayed longer but we had to catch an early morning flight.
It was comfy, when we got in... We couldn't check in until the afternoon, didnt even get a full 24 hours
The new room was clean and comfortable. They were quick to bring the extra towel we needed. I also liked the ask us button on the phone. The customer service was excellent! The employees were all very friendly and helpful!! We were first given a room that was not clean. The room we were given was over the pool, but we were hearing screams at 8:00 Am from the pool people. The rooms need to be more sound proof when they are over the pool.
Nice, clean and staff friendly hotel. The distance we had to walk to parking lot.
shuttle to airport,starbucks,nice lounge hotel bids didnt notify marriott of reservation.when I arrived I was told by the night manager that there wasnt a room reserved for me.
I was only there for one day and the service was friendly my break was to short
There was nothing to like about this hotel. The 1st room I checked into had a dingy smell and pubic hair and dead bugs under the sheets. I requested another room, which was cleaner, but the A/C was broken so the room temperature was 81 degrees all night. There were also no wash cloths in the room and the lotion had already been used. I went back to the front desk to request another room and was informed that there were no other rooms in the hotel. The lady behind me flipped out because they had assigned her a room with no bed (how does that even happen in a hotel?) I would not stay here again if my life depended on it.
Noisy, uncomfortable sheets, poor lighting, dingy bathrooms, way overpriced
Free shuttle wasn't available 24/7, was stranded at the airport for 3 hours waiting for the shuttle and it never showed up. And when i was checking out i was told the shuttle leaves at 6 am but it left around 6:30 am and it had limited seats so i ended up taking a rideshare to the airport to catch my flight. Free shuttle wasn't available 24/7, was stranded at the airport for 3 hours waiting for the shuttle and it never showed up. And when i was checking out i was told the shuttle leaves at 6 am but it left around 6:30 am and it had limited seats so i ended up taking a rideshare to the airport to catch my flight
Comfy beds. Direct TV. Fridge. Microwave. WiFi. Big bathroom. Close to public transportation. Close to the airport. Loose outlets. My charger would slip out with the greatest ease. The cable kept going out. Wifi was too slow.
Nothing. I do not want a credit. Just fix it There was trash on floor, hair in towels, "stains" on couch, no coffee, a pillow with no case, etc
The hotel conditions were fine as far as comfort and cleanliness. I booked this room through Kayak and upon arrival was told that they gave my room away because earlier they tried to run my credit card and said it declined. They offered me a single King bed for 20 more dollars than the original booked price. I called booking.com and they informed me that they were required to keep my room until 6pm in that situation. We arrived at 4:30pm and they did not honor the terms. We ended up getting the single King for only 5 dollars more than the booked price only after calling booking.com. Proceeded to give them the same exact card they said was declined and amazingly was approved. The girl that helped me at the desk was incredibly rude very uninterested in helping us with our situation. After getting up early to depart I went down to the lobby and the night person was sleeping at the front desk! I would not recommend staying at this location or possibly any Days Inn if this is exceptable service from their employees.
No one bothered you. It was great. The pool was closed. I was looking forward to it. It was hot
Hit me with a 25 surcharge after I checked out
The staff was incredibly friendly and helpful. The rooms were spacious and clean and for a great price. The hotel was quiet and easy access to restaurants and the interstate.
24 hr food, bar until 1am, big rooms with nice features, great free breakfast.
The staff was not courteous. The cleaning crew was still cleaning at 6 pm with music barring that cost be head down the entire hall. My food order was forgotten about and the iron in my room stained my clothing. The replacement iron given to me was supposedly checked by staff. It would not even turn on. When I went to check out to complain there wasn't an employee to be found.
Great breakfast I paid extra for a double room and they only had king's available
When we arrived we were greeted by a very friendly and pretty lady that checked us in and gave us a brief tour of the breakfast area and the amenities. She made some personal suggestions and was very helpful and pleasant. The room was clean and everything appeared to work. We didnt have any issues with hot water or anything. The sitting room and kitchenette was a nice feature that i seldom have in rooms I book. Breakfast in the morning was good, much better than i expected honestly. I would definitely stay here again One of our keycards didnt work. im sure we could have gotten it replaced but we never bothered to.
Comfortable bed and quiet at night Staff complaining loudly at breakfast dining room regarding schedule and hours. Which made me feel uncomfortable enough to leave room
Everything was great. Great access (and even free shuttle service) to the airport. This was our second stay but not our last. Food and drinks on site are a bit pricey.
The staff is very friendly and helpful. The breakfast buffet was rather over run and not enough tables so we left and found somewhere else to get breakfast.
Comfortable beds, great food, and great staff! Somewhat loud from the interstate but not unbearable. Airplanes weren't a problem, though.
Hotel shuttle to and from Atlanta Hartsfield Airport every half hour. Less than 10 min ride to hotel. The room and carpet was very clean, bed and pillows comfortable, breakfast was the typical continental breakfast, staff friendly. My room was on the 5th floor. A clean hotel supersedes money for me, however definitely well worth the money which was $104/night. Check-in at 3p, Check-out at 12.
Abby is the name of the desk clerk. She is/was absolutely awesome
complimentary brekky was awesome. due to the late check in, i was unable to use a shuttle service.
went to a conference
Very comfortable beds, quiet even if the location is very near the airport, free shuttle service, we will use it again.
Please write at least 15 words
Close to the airport and interstate. Purposeful. Complimentary coffee and buiscuits. Breakfast was served on styrofoam plates, flatware was plastic.
We reserved a room with two queen beds. We were put in a handicapped room with a double bed. I was traveling with my teenaged son for a wrestling tournament. He needed a good night's sleep but had to sleep on a roll away cot in a very small room. We paid 120.00 for this room and couldn't even get two beds as promised. We were very unhappy with this but we were told that since we booked through a third party there were no guarantees. Very unhappy with this experience and will not stay with this hotel or recommend to friends for future tournaments.
Lack of easy accessibility to stores or rest.
The price is decent for the condition. One of the housekeepers replaced my microwave in a timely manner. If you're looking for peace and quiet and professionals, I would not recommend this place. customer service was ok. front desk personnel wasn't enthusiastic about their jobs. elevators didn't work properly. Most of the time it would stop on every floor regardless if anyone would get on or off. the housecleaning crew and workers were outside a lot talking on cell phones or talking loudly to each other or guest. The hotel need a serious make-over.
I like that housekeeping keep us with everything we needed the pool was not open & they had nowhere for u to print papers bc that room was also closed
The room was perfectly clean. The sheets smelled like HOME sheets not commercial ones. THE STAFF were exceptionally polite. Cory especially when I checked in at almost midnight. He was there when I checked out at 7:15 am and was just as nice.. A long night for him . I It might be helfpul if you posted the times the shuttle bus was available on the desk in a plastic sleeve.
the room is big the hair dryer is too noisy
convenience to airport and interstate
Every time I called the desk to find out how to get somewhere, they were very helpful. And always friendly
The shuttle service later at night was poor. The Vehicle did not display the hotel name and the driver did not call out the hotels being serviced. So it took 1 hour standing at the airport before a second pickup was made.