The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted.
The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
Very close to rail station and shopping.
I have no complaints
It's great location.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x
The checking in and out was very slow x x
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat.
The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
proximity to city sights
close to the center and the public transport
friendly people and staff and location
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade