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Old hotel, musty smell throughtout
I had a King bed room for one night, and the room was spotless, with a clean and well equipped bathroom, as well as a very comfortable bed. The size of the room was perfect. The hotel is extremely well maintained, in despite of not being a new structure. The location is ideal, not too far from the airport. For the rate I paid, and the quality of treatment I received, I find it a bargain. I will make the Hyatt my place to stay when visiting Miami for a couple of nights, instead of staying near the airport. The best of the hotel, however, is the staff: courteous, amicable, sincerely willing to assist you in any problem. That makes the difference quite often.
Check in staff was friendly and met my request Lobby looked nice Location was close to coral gables downtown and shopping area. Also close to airport Old - needs some renovation but it's definitely good enough to stay in Room was semi-humid Every time I got on an elevator, it wouldn't close. I had to get off, then I learned to press the reset button. Older nice building with needed upgrades
The hotel was nice and staff was very friendly. There are lots of restaurants and shops within a 5 minute walk. I would definitely stay here again. Parking was very expensive. We opted for the valet vs. the self park as there was only a small difference. Valet service was lovely. No complimentary beach towels at the pool.
Located walking distance from great restaurants and shopping. Clean, comfortable rooms with a great 5th floor pool!
Food was okay, the pool was fine but had too mich clorox They did not specify the check out time and they charged me additional 50$ to check out when I had already paid through expedia 140$ the night. The front desk lady had told me that no additional cost were going to be made, but when I got to my final destination I saw my credit card being charged 50$
Location was perfect. Rooms looked dated, renovations in the Lobby
The staff were great --- the food in most of the venues (except for the pool area) was outstanding. Very enjoyable We have previously always stayed in Miami Beach. The Biltmore is a bit out of the way in Coral Gables. I would recommend it to those with a car, but not so much to those who don't have this option as it is expensive to get around by cabs. The Biltmore does offer a car service for within Coral Gables, but it was often not available. Also, the difference between a regular hotel room and the Junior or Executive suite in my estimation is not worth the extra amount. It would only be worth it if you upgraded to a full suite.
champagne sunday brunch nothing
This is probably the most beautiful hotel I've ever stayed in, with European elegance at a reasonable price. We had a delicious meal at the "Fontana" restaurant, and the hotel staff was generally excellent. It is the architectural centerpiece of the Coral Gables neighborhood, and within a short drive of "Miracle Mile" shopping. Oh, and self-parking is free! The room was a bit small, but the view was worth it!
The hotel itself is very special and very beautiful. It is a completely unique property, one that is a welcome break from all the chains. Both the food and the service at the restaurants were outstanding. Though nearly everything at the hotel was 4-5 star, the room itself was about a 3 star. It was bland and the quality of the bed, furnishings, towels, decor, etc. seemed cheap.
The Biltmore is a wonderful hotel with plenty of amenities and lovely food and service. I was welcomed with a glass of champagne - how wonderful is that?
Our daughter's fairy tale wedding reception was held here two years ago. My husband and I promised ourselves that we would return for our own romantic stay. We were not disappointed and loved every minute - the luxury, pampering, beautiful grounds, wonderful food. A dream come true!
We love the history, the architecture and the location. We looked forward to this our entire lives! The overall experience was not good. There were no good options for casual dining. Just poolside, with a very limited menu and LOTS of cigar smoke OR the golf club, totally undesirable very man club-ish. We ended up ordering a very pricey pizza and very mediocre Caesar salad in the room. Forget a glass of wine for room service, it was $19.There was grime in the shower exhaust fan and mold on the ceiling shower. ewwww! Some of the property was in disrepair.
The structure itself architecuturally is a delight. The service upon arrival was first class and it was a joy to navigate it's various facilities.
The rich history of the hotel. No coffee maker in the room.
The hotel itself and its quiet and green surroundings. Pool is excellent. The awful and inadequate service at The Fontana Restaurant in the hotel
Love the ambiance and staff service. Great place to stay. Not being able to eat breakfast at cascade during the week. Cascade menu should have more choices.
Gracious, pleasant, relaxing -- just what I needed after a very busy summer. . I would have liked a simpler, less complicated breakfast.
Conveniently located, for malls shopping, restaurants, night life, conventions, 24-hour gym facility, choice for valet and non-valet parking, etc. business center not part of the hotel when personal laptop/notebook not available for use.
the rooms are very spacious and the hotel staff was very helpful and friendly. the charge for Wifi in your room when Wifi in the lobby is for free.
Nice location easy walking distance to what is needed. Paid for internet, sheets were like sand paper.
The location of the hotel was excellent and the service and amenities were wonderful.
Daniel on the evening shift was so very nice with all my questions re: my maltese. He went out of his way to help me. I so appreciated the kind and courteous treatment I received during my 2 day stay while working in Bal Harbour and Coral Gables. Thanks to each and every one of your staff. Leona
Clean, good service nothing
very comfortable beds and linens; good size room; concierge
Everything and everyone was extremely professional. I enjoyed my stay.
This place is very fancy, clean, quiet(even though we booked while restorations were being done). It's a like a secluded get away. I loved staying here. The staff and security were very friendly and always spoke when you pass by. You have to pay to park even though you're a guest at the hotel and if you plan on going in and out it cost you more then the overnight $24 fee so if you plan on going out in your car I suggest planning it into your trip.
Not much.The staff for the most part was pretty rude
Five star service and accomodations. Room was upgraded to the Starwood's freuqent guest floor. Fabulous hotel. A little confusing to find the hotel lobby and elevators. Hotel is mixed with commercial offices
Flies on the balcony, room 1240.
somewhat in need of a renovation
I enjoyed the stay although short. I did not stay long enough to determine.
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
It was a very comfortable place to stay - especially for the price that booking.com got us. Wonderful pool, a great little walk out onto the point for a view with relaxing music playing along the way. Lots of flora and fauna. The room was very nice and the bed very comfortable. Wish we'd been able to stay longer. We were there for one night before our cruise. The shuttle was great to the hotel and we got a taxi to the ship. The food was expensive, but the atmosphere was great.
It was close to the airport
25min bus ride to the hotel. Maintenance underway. Ltd choice of restaurant options.
Location, Location, Location! Really close to all the malls!
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
Bar, bedroom Parking
Nothing Front desk rude and not interested in help
Close to the airport with readily available shuttle service. Nice views of adjacent gold course.
The staff was pleasant and helpful. The room was not what I booked but it was just an overnight stay so I didn't make a fuss. The bathtub paint was chipped and it was so cold. The air never got warm so I just took it off and layered up. Breakfast was really expensive.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
Could not get room service. No free internet No wake up call
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Staff Room Location
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Restautant, room comfort, service
My room was ready when I arrived.
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Suit was really nice and not expensive
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Not much Pool next to very busy highway
Nice hotel Mold in bathroom and do not validate parking
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Everything Breakfast not icluded in the price.
All greeted with asmile and the will help you any way the can No tea in rooms
This hotel is really good one. I liked it very much and I passed good time in it. However, my phone was stolen from my room but the responsible is interested in it. I had left it in the room but when I came back it was not there. This was a serious problem that must be solved.
friendly staff, fast service, when i did not answer the door ring (i did not ask for anything), the service people opened the door, and this happened twice and once at 2AM!!! the door was locked, it was really a shock in such a hotel. why does someone open your room when in locked\privacy mode at 2 am and you have never asked for something?? i really felt unsafe in such a hotel.
large and comfortable room, luxury bathroom, great service in every area: from the swimming pool here you get towel, drinks, and magazine, to the courtesy cocktails. Thay will make anything they can to make a pleasure of your stay. Intelligent luxury, great value for money. not easy to park in the area - it's almost compulsory to use the valet service
The location. The views the staff Area 31 bar night Service was not good
Beautiful hotel. The staff was very accommodating Temporary fitness center
Hotel staff addressed us by first and last names. Incredibly friendly and genuine. Restaurant was excellent..intimate and personal attention. The food was amazing as well. Pools relaxing and service prompt.
Rooms and great balconies Health club closed
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
cooperation of staff and facilities
Availability of gym with 24 hour access; shuttle service to the airport no standard provision of coffee makers in rooms
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
Closeness to airport and Coral Gables. Pleasant common areas and spacious rooms, all at a very reasonable price. Nice view on the backside (= poolside) of the hotel. Huge private parking lot, at 8usd/day.Helpful and friendly staff. None, other than that rooms may now be about due for refreshing, but not in a way to really complain about
Able to take our pet with us and being a few minutes away from the miami International Airport. Personnel is great and services are good. Great customer services... None
The category of the Hotel and all the sataff.
Good service and nice staff.
Proximity to airport and shuttle. Friendlyness of staff.
Friendlyness of the staff good service
Bedden zijn super en kamer was zeer ruim en proper. Elke 30 min gratis transfer naar vliegveld dat echt vlakbij is. Zwembad gezellig en rustig Taxi naar South Beach kost ~30$, hou daar, maar als je vlak bij vliegveld wil zijn is de ligging perfect. Liften waren oud en 2/3 waren tijdens ons verblijf buiten werking. Echter geen reden om hier weg te blijven. De bedden maakten alles goed!
Atmosphere Not alot of pillows per bed mattress not firm enough
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Clean rooms. Friendly staff. No balconys.
Rooms were large, with comfortable bedding, and ample closet, but bathroom could use a bit more space. For the location just a couple of blocks from Alhambra Circle and Coral Way, and easily accessible to MIA, the rates are a great value. Found and killed a tiny cockroach as soon as we walked in the room. Common in Miami, and didn't see any others indoors afterwards, but didn't give a good first impression. Otherwise, they'd have gotten a higher rating.
Very nice rooms and staff were great. View from rooms was also very nice.
Nice ambience and services. Excellent food.
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
Amazing staff, great dinning
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Cioppino for dinner was overrated and overrpriced (for the quality of food served) - chocolate ice cream dessert was a big disappointment - staff was incredibly accommodating and courteous however, which compensated somewhat. breakfast buffet was great as well.
I stayed at the Ritz Carlton, Key Biscayne with my best girlfriend and it was one of our favorite weekends together thanks to the Ritz! Everything from the valet service to the gorgeous pools and landscape were perfect. Truly a five star experience and I will definitely be returning in the future.
Great new Spa
We usually stay in 4 star hotels and chose Holiday Inn due to its proximity to UM. This was one of the best stays we have had at any hotel. The staff is very friendly and professional. The room was very clean (this is the first time I left a generous tip as I usually expect a clean room), as well as everything else in it and the rest of the hotel. The breakfast was casual, the waiters friendly and the food was very good. We enjoyed our stay immensely. The air conditioner was a bit noisy
comfortable bed, clean room
Best bathroom ever. Fun electronics in room. Great breakfast.
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.