Edward Hotel and Convention Center

Terrible Customer Service

Overall, the hotel is fine. It would go a long way to get some updates and better service persons and management. Training is needed here. Hardly a 3 star hotel, getting by on its previous prestige. For those unaware of the prior details, it probably is a bargain and seems quite nice.

Spent 40 minutes waiting to check-in. One person working desk with 20 customers in line. Second woman eventually showed up and helped. Woman who appeared to be management was present, but instead of helping with the long line of waiting guests, decided that it was more important to count the cash in the drawer than to help the tired folks waiting in a long, slow moving line. Small details like the outdated / worn carpet in the halls, stained carpet by the ice machine, peeled back covering on the elevator controls in the center of the floor...this all gets overlooked with good customer service. Poor customer service makes this stand out in my mind.

poor air conditon, soft bed, frowned constantly by

nothing - had wedding there 25 years ago so wanted to go there on the anniversary - very bad experience. the hotel should be shut down in current state

no a/c maintence came as that the way all room are, soft and poor bed ,old creaky fixture in bathroom, rude staff and were frowned upon because we made reservation via 'third party. Shameful experience for our 25th anniversary. kayak

LOVED the front desk staff!

Front desk staff, hot tub/pool, beautiful hotel

Rooms need serious updating and cleaning. The restaurant staff seemed to ignore us during breakfast and catered to the people who didn't look like us. We had to ask for everything...juice, menu, etc. While it was simply offered to others.