Reviews for Enterprise in Hamburg
- All reviews 100%
28 Aug 2017
Refused my reservation - illegal bait & switch
Pros: Horrible, dishonest, illegal practice and service
Cons: Enterprise refused to honor my reservation. They admitted to making a mistake and giving away my car. Then they offered me a different car for $20 more. Since we had travel from California and we needed to get to a wedding, we had no choice but to pay more even though online we found cheaper reservations with Enterprise.
10 Jan 2017
If in Hamburg, go to Enterprise on Borsteler Chaus
Pros: First and foremost, the staff at this location are excellent. Easy to converse with, personable, it's a warm feeling that greets you as you walk through the doors. The vehicles I have rented thus far are superb, always delivered clean and it's only a few minutes confirming details before I am on the road. Prices are exceptionally fair for the level of service and the vehicle type you will receive. I highly recommend anyone in Hamburg to visit this location when looking for an auto rental.
Cons: Nothing, this place is superb.
28 Sep 2016
Cons: The rental company did not recognize the insurance acquired through the website ,I had to pay twice as expensive, and you can send your cancellation insurance just call and do not have time to do so.
31 Aug 2016
Last minute lifesavers
Pros: The staff went out of their way to help us on renting and returning. It was my first experience with Enterprise. It won't be the last.