10.0
Staff was friendly, helpful and accommodating. Car was clean, comfortable and exactly as advertised. Great experience. The only problem was with Enterprise itself. I was going to be arriving right at my dropoff time, which was also when the office was supposed to close, and wanted to make sure they knew I was arriving. When I tried calling, I was routed to a general Enterprise phone system and had no way of routing my call to the actual branch where I was dropping off. The automated message told me the office was closed, even though it was before the time when the branch actually closed. Caused unnecessary stress, but it worked out in the end.Reviewed 25 May 2026
review from![kayak]()
4.0
customer service was great. i would expect to be given as much information on what i need to provide as possible before arriving. because this is a car rental facility, some people arrive by uber/lyft or just getting a ride from someone. wasting time and money is not fun. not everyone is in as good of a financial position as another which is fine, but those category of people should be able to know if they are eligible for a car rental BEFORE they arrive at the facility. communication and expectations would be ideal. saves EVERYONE of wasted time and efforts.Reviewed 24 May 2026
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10.0
I would like to get my deposit returned to me quicker!Reviewed 23 May 2026
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2.0
The Price you gave me was mot the same when i got There,i got scammedReviewed 22 May 2026
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8.0
Enterprise good. Helpful. The Kayak web site was deceiving. I clearly requested a pick up/drop off SeaTac airport. What I got was a trip to lite rail,exit Northgate, bus to Enterprise. Then reverse it for return.Reviewed 20 May 2026
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10.0
Gentleman at the service desk was very accommodating and answered all of my questions.Reviewed 19 May 2026
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2.0
I made a reservation for a car and then the rental company called the next day and tons me I couldn’t have a carReviewed 19 May 2026
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10.0
It was easy and reliable. The staff is amazing!Reviewed 18 May 2026
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10.0
Good customer Service, attended to us in a timely manner. Loved the car we got. Friendly representatives.Reviewed 17 May 2026
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2.0
Liked nothing! The rental didn't exist! Enterprise had not been at the very remote location I was sent to in years. Furthermore, when I was able to contact the local Enterprise office, they had no knowledge of the rental, AND had not had any cars for a couple of weeks due to them being used for insurance purposes following a hail storm. This booking was completely a figment of some AI's imagination/insanity.Reviewed 16 May 2026
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8.0
We paid to upgrade to a grand wagoneer only got a regular wagoneer would not have changed the pricing if we didnt mention itReviewed 16 May 2026
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10.0
The customer service at the location is excellent. They did not have the vehicle I had originally requested. They promptly provided me with an alternate and a discount.Reviewed 15 May 2026
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