NH Firenze

When you're spending over $300 a night, I expect free internet!

Good hotel, with excellent breakfast facilities. Most rude and unaccommodating staff , not fit to serve at NH chain of hotels.

Two members of the reception staff were very friendly and helpful and were the high point of the stay. They made sure I had a the hotel's bike for the week which was brilliant. The buffet breakfast was very good. The furnishing and fittings in the room excellent. Bed was very comfortable. I ordered room service one night, the service was prompt and polite and portion generous. The rooms were not internally sound proofed. The head of my bed was adjacent to the service lift which ensured I was woken very early. The hotel catered for tour and school groups which seemed to get in late and leave early and were unbelievably noisy. It felt like I was staying in a rowdy backpackers.

Please write at least 15 words

Staff were friendly, the room and balcony were nice and the breakfast was good. There was a discothek next by the hotel. Since 2 o`clock in the morning we heart the music and the drums so loudly, that we can`t sleep.

Not too much. The location is futher from the city than we thought by looking at the map location. The resaurant was not fully prepared for the 2 bus loads of tourists and the other guests already there. Bar is open for a limited time. Dinner is very expensive for what you get. Food was just o.k., Over all, staff did not seem very attentive or pleasant with their greating of guests.