Good to know
Value for money
Distance to city centre
Distance to airport
|"We loved our tree hut!"||(in 39 reviews)|
|"Breakfast was great Staff's friendly."||(in 162 reviews)|
|"This was a great place!"||(in 26 reviews)|
|"Room smelled after mildew."||(in 110 reviews)|
Time of year
Show reviews that mention
Great value, good for young people
The room was super clean and modern. Bed very comfortable. Great value and located right next to the glacier.
Basic double rooms have an entire glass sliding for for a wall- which means you can hear everything outside. This is a spot for backpackers, so people are up late and loud.
Not worth the money (especially tree huts)--maybe
The location is good for seeing the Franz Josef glacier.
The key thing to know about Rainforest Retreat is that it's a sprawling complex-- one part serves backpackers and summer employees, and the other has higher end options. The higher end options--like the tree huts--aren't worth the money. We experienced the following challenges while there: - There was a major water shortage during our stay. This had happened before (google Franz Josef and water shortages and you'll see several hits), and the next town over (Fox Glacier) had running water. -The hotel staff blamed the water shortage on the city government (which was true), but did nothing for the guests during this time. Since they were shipping water in, the water wasn't potable/safe to drink, but we didn't find that out until we walked into reception. We had to buy our own bottled water to have drinking water. - The hotel staff also refused to do anything when our room had no running water-- they similarly blamed this on the city. However, that wasn't entirely true-- the backpackers had running water for their shower, and the maintenance people (who came 10 hours later) told us that a clogged water filter was why our particular hut had no water. The maintenance staff did eventually fix this so that we were able to shower once during our stay. - The walls between the units were paper thin. When our neighbors in the adjoining unit came home, we heard every movement they made, down to their lying down on the bed. - All of the furnishings were worn and had seen better days. In short, this was not worth $200 a night for a room. I would expect the hotel staff to ensure I have safe water to drink, that any maintenance issues are promptly dealt with (and that staff actually listened to their guests' concerns), and that the business tries to provide a good experience for their guests regardless of the external conditions. For somewhere nice, I would suggest you stay somewhere else, probably in the Fox Glacier township.
Offering a sauna, Rainforest Retreat is situated in Franz Josef and is a short stroll from Glacier Hot Pools. It provides 4-star accommodation and views of the garden.
Rainforest Retreat offers a 24/7 reception, as well as a concierge and a BBQ/picnic area. For added convenience, it features luggage storage, massage services and laundry facilities.
The resort's rooms are cosy and offer a kitchenette that is equipped with a microwave and a refrigerator. They each have tea and coffee making facilities, wireless internet access and a spa bath.
International specialities are served in the restaurant for dinner, and the lively bar serves a variety of drinks and light snacks.
based on 1,910 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Rainforest Retreat
Where is Rainforest Retreat located?
When is check-in time and check-out time at Rainforest Retreat?
Does Rainforest Retreat offer free Wi-Fi?
Does Rainforest Retreat offer free parking?
Does Rainforest Retreat offer free airport shuttle service?
How far is Rainforest Retreat from the airport?
Can you bring pets to Rainforest Retreat?
Does Rainforest Retreat have a pool?
Most popular landmarks
- Westcoast Wildlife Centre 209 yd
- Franz Josef Glacier 6.1 mi
- Malte Brun 13.7 mi
- Mount Cook 14.6 mi