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the freindly serves of the staff
Very friendly atmosphere, good choice of food on menu and staff very helpfull. The only thing that wasnt 100% to our liking was the bed was a little on the hard side. We also heard a few other guests comment on this at breakfast. It didnt ruin our stay but if the bed had been a little softer the stay would have been perfect.
Comfortable and quiet. Bar facilities OK. Breakfast excellent Expected more for price. Evening meal barely adequate very old fashioned. Could not get a member of staff to leave key with when checking out
attention to detail in the room
The staff were very pleasant and the service was good. The food in the restaurant and breakfast was good. The room was not very big and the finishing to some of the decor was poor ie ripped wallpaper, wonky headboard,unfinished grouting in the on suite,double wardrobe with only one door in use and back panel falling off.
Room was agood size and very clean Wife turned up for breakfast at 09.05 and was told it was finished at 09.00. She was not offered anything not even coffee
Location was very convenient. Food good. En- suite was excellent with a good shower. Friendly and efficient staff. Off road parking. Bedroom slightly 'musty' smell, and seemed as if it had been 'sprayed' to mask the ambience. Bed itself was too firm for our comfort.
Very clean, staff were very helpful. Good breakfast. Cost for one night stay for a double room quite expensive
A very run down hotel in need of a major overhaul. rather a soul less place.
friendly staff,great breakfast,lovely location,beautiful grounds love little pond and summerhouse live band played till1215 we would have liked prior notice so that we could have had a quieter location,we had our 18month gandson with us and we were very tired after attending a family christening at nearby Smiths
We stayed gretna Hall for my sisters wedding which was taking place in another hotel. i found the staff very friendly and helpful as we booked another room at short notice and the gentleman on reception facilitated us by putting my daughter in a room opposite ours.
A good location for business and wife to go to Gateway Shopping
The food was very good and very reasonably priced. The bed which I occupied was narrow and uncomfortable. I know I could have called someone about it but didn't want to cause a kerfuffle late at night. Would come back again and check all that earlier in the day. Thanks
the rooms were excellent, nice decor. the public areas were a little drab and needed refurbishment. Old carpets etc.
the area our two rooms were far apart
relaxed comfortable atmosphere
The informal meals available in the bar area was perfect. The only negative was the room was a little bit small.
Location was the main reason for selecting the hotel. Reception staff were helpful and friendly. The menu seemed well priced. Hotel met with my requirements
You need to go thru the bar to go to your room - this needs to be changed, was also dissapointed with the food
Easy to reach from main trunk road (M74/M6). Room was clean tidy and very comfortable. Staff were first class from start to finnish. Food was fabulous. Look forward to staying again soon. Price to was brill for food and accomodation.
Friendly atmosphere The number of fire-doors that you had to go through to get to our room
only stayed the one night but room was clean and confortable. Staff friendly.
The staff were helpful and friendly It was not very clean, especially the bathroom, the bed was very uncomfortable with a plastic mattress cover and we could hear every word the next room said as well as them using and flushing the toilet!
Room was lovely, no
It was easy to find. Plenty of parking space. The staff were very helpfull. The bedroom and bathroom were clean. Good breakfast. Check out at 10am was a bit of a rush
Good clean Hotel. Noise of other rooms & running water
How organised the hotel was and the friendlyness of the entire team there. Any way they could help you they would nothing was a problem. Thoroughly enjoyed our stay and will recommend to other people. The only fault was that the breakfast was slow in coming other than that nothing at all.
Nice clean quite spacious room, friendly staff and our food was lovely Not really able to control the temperature of room. The restaurant was not in use due to wedding reception, and ate in the bar instead which was fine but we were not offered the restaurant al a carte menu like other guests were.
very friendy and helpful staff,so relaxing
Good all round, no complaints
should have a bar
Easy to book in and room facilities good Quite noisy from the M6 traffic
We liked the welcome of the staff and the standard of the room given to us. The dog was very welcomed too. The only useful thing would have been clearer information that it was so easy to access from the southboard.
very comfy bed The mould on the windows and bedding for which I am contacting environmental health with regards to - staff at the hotel were told not to change the mouldy curtains until new windows had been fitted
I was so pleased I could have my dog with me during my stay. A bit noisy with guests who arrived late at night or leaving early. Should maybe reminded guests could be sleeping!
cleanliness of room and helpful staff
No bad points
nil, mybe itis quitte the break fast you have to pay 4.95 just for crosson and butter or 8 pounds for lettel bet more.
This B & B has a convenient location just off of A74. It's a modern residence with a comfortable room with attached bath. Very nice owner who serves an excellent full breakfast.A pub just a few steps down the street served an excellent dinner. Nothing... we had an excellent stay.
bath tub, new bathroom, warmness, nice staff the hot water was gone very quickly (not enough for a bath tub), kettler was broken
The hotel is currently undergoing extensive refurishment but this in no way effects a guests comfort. Rooms and bathrooms are very good, warm, and welcoming. Food is fresh cooked and has a homemade quality about it. Outdoing everything else however is the hospitality and friendliness. Highly recommended. The exterior can be off putting and does not reflect the interiors very high standards.
Mary & Joe, yes thatare there real names, made you very welcome. Relaxing atmosphere and good meals, Ideal location within 3 minutes of the A74. The building is over 300 years old and is under rennovation at present, the room I stayed in was one that had been completed and was to a good standard.
Newly refurbished room Renovation work ongoing
Friendly staff and clean room
We were made to feel very welcome and drawn into the local community immediately.
Friends and welcoming
Conveinient and close to motorway but not too close! First class food at a very reasonable cost. None
Small is beautiful. Courteous and efficient service with attentive staff. Very good location for me.
Good price, friendly, spacious room, strong wifi signal, water pressure good in the shower, breakfast was tasty. Fire doors slamming over and over at night; double bed mattress was knackered and uncomfortable; room was quite hot (there had been a heat wave, so it's not quite fair to blame the hotel! But ideally they would've aired the room out ahead of our arrival); we weren't so keen on the dog wandering round the tables at breakfast, but then we're not really dog people.
The service from the Manager, Nigel, was excellent and he was very friendly. I would recommend this hotel to couples, but not singles if all single rooms are the same as I had. The food was very good. Very disappointed with the size of the room for the price. Only enough space for the single bed. No wardrobe and rail for hanging clothes too high for me to reach. Ensuite very small, in fact it is the smallest ensuite I have ever seen. In my opinion should not have a single supplement charge for this room. Had trouble finding hotel as address states Bankfoot Lockerbie but is located in Ecclefechan.
myself and my partner and friends stayed at your hotel it was excellent, the hotel, rooms meals were out of this world and the staffing excellent we would recommend your hotel to people a really enjoyable stay. the only thing we would like to say that there was no reception area as such but apart from that a excellent hotel.
Staff were very friendly and accommodating and full menu with good choice and nightly changing specials. Restaurant service was slow - serving bar customers seemed to take priority.
Convenient location - warm welcome
Owner/manager provided excellent service, going out of his way to provide us with some late lunch when the chef had left. Room was comfortable and clean. My mother having to pay for single supplement when the room only had a single bed anyway. The hotel's address is advertised as Bankfoot, Lockerbie but as we are overseas tourists we couldnt find it and had to contact hotel where we were told it is actually in Ecclefechan. Very confusing.
Very Friendly Hotel ,Staff very Helpful ,Will be booking again Soon
the hotel was excellent. no pool table,the bar was very expensive,the menu didnt have much choice.
The good sized rooms, the quietness and the attentive staff. The food was also excellent and beautifully presented. The restaurant was very quiet while we were there and we felt it lacked atmosphere. Maybe this improves when there are more guests.
everything was outstanding non smoking
Contemporary hotel, fantastic food (best steak ever!), very friendly & helpful staff Couldn't find the mini-bar!
price Would be good to have a gym
The staff were very friendly, the hotel was stunning the food was perfect and i would definalty recommend this to anyone going to Gretna Green.
very nice contempory surroundings excellent food
The hotel was modern & comfortable with good food The breakfast I believe could have been better if it were cooked to order not buffet style. This would be my only suggestion for improvement.
location,bar,food, maybe, more staff or a little more experienced
Spacious Room not very nice sausage at breakfast ,otherwise food excellent