It would have been nice to have a coke and ice machine on the premises. Since there was not, I had to go to the pub to get a coke for my room. That cost 3.50 pounds!!!! Way too much!!!
Not very convenient for travellers without own car
the spa since change of management quality of hotel is much less tha it used to be which is a shame.
Very comfortable, good sized room, leisure facilities good.
Hotel is tired and requiring re-furbishment
The restaurant meal was excellent. There was a great deal of potpourri used to attempt to cover a musty, damp smell. But, of course, it is a castle, so this may be a normal condition.
Setting and character of the older mansion part of the hotel are nice. The decor and room fittings are now rather tired and in need of refurb, as are the bathrooms. It did not live up to it's percieved standard.
Enjoyed the use of the Spa Facilites, also had a massage which was very nice. Evening Meal in Bar very nice although service a wee bit slow. 12pm check out time is good Bathroom needs a bit of updating, Bar was busy in the eveing, more than one person required to serve
Staff is very friendly and helpfull. Rooms are spacious and clean. The hotel itself is beautiful and has a very nice bar/lounge area. Too bad there is no transport between the hotel and the City Centre.
The staff, food and facilities were excellent.
Overall very clean. Rooms were not ready when we went to check in at 330pm
alarm going off at 6.30am
No Room Service. No on-site parking - the hotel was advertised as having on-site parking.
very central quite expensive
The location of the hotel was excellent and very close to the rail station
Very nice modern rooms. Cooked breakfast was not the best,but good overall coice
I should have asked at the time, but are all your bathrooms wetrooms fitted for disabled guests. Our bathroom was clearly taking disabled patros into account, but I have to say I would love to have been able to enjoy a relaxing bath (which in room 723 Aberdeen Jury Inn) was not available. Hoping my feed back is taken into account, and thanking you for your interest. Bearing in mind that I have taken my time to fill out your questionaire, I would be most grateful to recieve a reply with regards to my 'grievance' Kind Regards. Lm See above
The beds were very comfortable and the room was clean. The food was very poor and very overpriced. The staff were distantly polite but did not react to my complaints about the food.
The whole exoerience was good.
Clean room, very central Had to pay extorionate rates for parking. £18 for 24hrs
Easy Parking, good location Drinks in bar a bit expensive
Excellent bar meal and very good service Rather noisy with refurbishment
Meal was lovely and breakfast Drinks a bit expensive .
Swimming pool and leisure facilities Bedroom did not have play station, no internet when change room, bathroom nothing special, just basic facilities, not as advertised, hotel needs decorated throughout, lobby very poor which is the point of entry
Good location for business in Aberdeen......stayed here before and will stay again. They were having a total refurb of the restaurant and reception which made getting to my room difficult and the planning was not good. I would also have appreciated to have been told this prior to my arrival....the place looked in chaos !
Good value for money staff very helpful and pleasant None
Facilities, ie: swimming pool, gym The family room that we occupied was too small, no enough space for us to move. No aircon, room was too warm, the decoration of the room was dated and most of all the sofa bed that they provided was not comfy.
Food and service were better than expected. Good value for money, excellent position in quiet location.
Meal was good in resturaunt One of the two computers in the business centre wasn't working. The printers were not connected. Neither I nor the staff could get the wifi connection in the lobby to work. The pool was not open on all dates.
Hotel is very well run and staff were very helpful. There weren't really any
The quality of the service and the room.
convience to city centre, some of the rooms are smoking rooms,even though the smoking ban is not in force long you could still get a smell of smoke in the room.If Iwere to stay at this hotel again I would request a no smoke room.
Great location and breakfast buffet. Perfect for a business trip without breaking the bank. Staff is friendly and helpful. The private car park is a lifesaver in downtown Aberdeen. I liked the small, historical, boutique feel, while they also offered modern ammenitites and a full bar/restaurant. While perfectly comfortable, the standard single room was the smallest I've ever stayed in. Tiny twin bed, and a tiny walk-in shower. Next time I'd bump up my reservation to the deluxe single or deluxe double room.
the location to everywhere in aberdeen breakfast time could have been later
Location of hotel, friendly staff, good selection of breakfast items
The good value for money
the hotel needs renovation
The friendliness of the Staff The price for the 2nd night was double the first night! Not great value for money.
Hotel central Room was claustrophobic. The window had frosted glass making the room very dark and very warm. Had to ask for a fan - which we got - but I would not have spent more than one night in the room.
Location, good breakfast the room was old and dirty
The hotel has a central location. The hotel boasts that it has a car park. There are about 20 spaces which are used by the staff and often double parked. You will be very lucky to get a space. The room was small without a view the price charged is not value for money.
The hotel was well situated and very comfortable and clean. The staff were very helpful.
Lovely decor, whole place squeaky clean
We liked the quirky decoration, the toiletries and the shower The room was rather small, as was the TV. No view. The cooked breakfast was disappointing, too - the bacon undercooked and flabby!
Great looking hotel from the outside, very friendly staff at check in, loved the vibe and decor, cracking room and a fantastic restaurant. All set within a very trendy, Scottish inspired hotel. Nothing, genuinely everything was fantastic
Decor, facilities, dining, rooms excellent very modern and up-to the minute, very, very clean. Breakfast was extra at £12.50 quite expensive, dining was very very good but again quite pricey.
The staff were very welcoming and helpful, everything felt new and clean but it is very dark in the rooms. There is a small carpark at the front of the hotel so we parked on the busy street. We were told that there was additional parking at the back of the hotel and how to get there but when we drove round there were no spaces left for us. Not enough parking spaces and we ended up going out for drinks as we could not get served at the bar, it was realy busy, I'm not sure whether there was a party going on or whether it is always that busy.
Beautifullly decorated hotel with luxury rooms. We enjoyed the use of the Spa while there to relax.
Comfort of room Too dark in room, not enough lighting, could not control room temperature
good food,good staff,lovely rooms, although the foyer fire needs topping up more frequently foyer layout when front doors open it gets very cold even with the fire on they could do with turnstile type doors to keep the heat in
The restaurant was wonderful...... I did not like that the staff thought it was okay to put a bill through to the room without signing for it. Consistantly this was an issue.
The breakfast was terrible for a scottish breakfast
the breakfast was amazing - so much choice. the staff were very helpful and attentive apart from the reception/restaurant and bar, the hotel was so dated and in need of alot of updating. it is well over priced (i had a week in a 4* hotel in madrid in the city centre for less than the price i paid here). the rooms were too warm and when you opened the window all you could hear was the extract fans from the kitchens. overall, a bad hotel
Excellent breakfast, clean, comfortable room. Well situated for visiting students at university. Excellent deal booked on line.Happy to come back
Friendly, comfortable and for location and what we were there for couldn't be more ideally situated. Other than the bathplug was broken and couldn't empty the bath we both enjoyed our very short break.
Hospitality of staff
Friendly staff, efficient reception, the room was spacious, clean and very quiet. Parking outside the hotel was convenient.
space and cleanliness breakfast served too late therefore it should not be included in price
Closeness to the Exhibition Centre Small very busy bar area.
Convenience/location to Business Calls
Staff were generally good and ease of access to AECC Oppressively warm
it was next door to the concert venue,lovely hotel,clean frindly staff
cooked breakfast terrible
I chose the Britannia mainly because a lot of the hotels in central Aberdeen were not available on my chosen dates and the price was within my travel budget. The hotel was basic but suited my needs for the two nights I was there. The staff were helpful and friendly and I also liked the fact that the hotel was in close proximity to the airport and offered a free airport transfer.
pool and gyn facilities overall staff not very helpful and lack lustre in the hepl dept
Leisure Facilities Room service was crap and they tried to charge us more for our 2 nights stay than what was advertised on the internet.
Leaving Still no bill as "system down". Black mouldy bathroom ceiling with cracked sink. Chair with "salty" watermark half way accross it. Woken in night by false fire alarm etc, all this with no breakfast for £117 is beyond belief.
comfortable, well heated and good sized room, power shower the surprise credit card surcharge, the general decaying atmosphere in public areas, the hair stuck on the pop up sink plug, the urgent need to repaint the bathroom ceiling, uneaten room service food abandoned in corners of the hotel for at least two days, the unhelpful management philopsophy of "it's company policy" with staff intimidated by "we've had a head office memo about it" when you aren't happy.
The bathroom was in such a disgusting condition that I made two compalints, but even after it was (by the duty manager!) it was not much better by check out day. Therefore I want to know the contact for a formal complaint.
Convenience of hotel as it is close to local amenities
Generally everything was pretty nice The room was far too warm. This seems common in Aberdeen hotels. The bedsheets included a very itchy wooly blanket
The check-in was swift and helpful, the room spacious, weel equipped and comfortable and supper was served by very friendly staff in the restaurant. My fist stay at the DoubleTree and one I shall be repeating. Parking seemed difficult but it was dark and heavy rain so perhaps parking signage could be improved?
The hotel was close to the city centre and near to local entertainment.It was clkean and the staff were friendly. The corridors had a oduor of cigarette smoke which included the stair well near the entrance door.
got the standard double room and wasnt impressed, so upgraded to platinum, which was absoultly brilliant, a little pricey though
Stayed in this hotel previously (Patio) many times. None
Good service and meals. Great location with free parking Could do with some refurbishment, especially the bathroom. Only one lift which did not feel very safe.
using the swimming pool and steam room, the buffet breakfast had a good choices to meet all needs
It was convient for shopping I liked the pool and spa it was close to all the entertainment and restaurants at the beech. The pillows were far to soft I had to put towels under them
Tha spa facilities were excellent. Staff very helpfull when we had a problem with noise from an adjoining room The breakfast buffet could have been warmer. Myself and my wife found it to be a bit on the cold side. Having said that the selection of food was very goos.
Excellent room with sea views, friendly, helpful staff and a great breakfast.
The room was clean and comfortable, staff friendly and helpful. Lovely meal in the dining room. The best yet of the many hotels we have stayed in, here in Aberdeen.
Setting of hotel Not being left in peace at dinner. My partner and I were the only diners. Waitress stayed in dining room and was constantly enquiring if everything was alright. Some privacy would have been nice. The dinner itself was vasty overpriced for the quality of food on offer.Also hotel very dingy in public rooms. Felt like yiu were in a retirement home.Would not recommend this hotel.
The staff were very nice and wanted to help, the room was also very pleasant and in keeping with the character of the building. I have stayed here before so was very disappointed, I must have been spoilt the last couple of times I stayed. The wireless conection did not work anywhere in the hotel even though I paid extra and Breakfast is a nightmare if you on business, they are so, so relaxed, I ran out of time before I even got served so I went without both days.
I came for the peace and quiet - the hotel is in a secluded spot. Friendly staff and a good, hearty breakfast No one thought to mention there was a wedding reception taking place and my room was adjacent to the ballroom so I 'enjoyed' the wedding band all evening and didn't sleep a wink. When I complained the next morning the receptionist said 'oh I'm really sorry about that' which made me feel a whole lot better. Don't forget to ask if they're hosting a wedding - even on a Monday night!
Very friendly and good quality
The main hall of the hotel is first rate we were lucky to have an upgrade room above the small reception in the hall very smart ! Would have liked a bar menue with more competative prices ! and at least one chicken dish. We decided to eat in the resturant with a very small price difference. Wine is overpriced ?. However food first rate and well served.
We stayed for our sons graduation. We have always stayed at Norwood when we visit Aberdeen. We have found the staff friendly and helpful and the food excellent. The only downside is that the decor is very gloomy and makes the place darker still. We would stay there again.
Food and comfort
The design of the hotel, good car park and its close to the city. Nothing much.
Very pleasant location, clean and spacious room with excellent en-suite facilities. Friendliness of all the staff. Due to a wedding going on the service on that day was a bit slow, however this did not impar the quality of the food. Facilities for enjoying the 11 acres of grounds, which were beautiful, restricted - ie. walking the grounds.
the staff were helpful and polite. the room was spacious. the hotel was nice and had a nice atmosphere. the fridge in our room did not work. there was no hot water on two occasions which you would expect there to be. the room was a bit noisy due to weddings.
From the time we entered reception until we checked out. We were delighted with the service and the helpful staff. Quiet pleasant surroundings highly recommend.
The staff were friendly and helpful The cooked breakfast was good but it was a small portion
Noise of ventilation fan in room kept awake most of the night, no choice as hotel full, however promissed upgrade next visit, very helpful staff
excellent hotel, staff friendly, very clean hotel, foodexcellent - very good location to city centre not applicable
Near family member Noisy party under our room, had to be moved to another room very late @ night, also very poor parking @ hotel, nearby ncp very expensive,drinks in hotel very ,very expensive.
Room service was shocking, got the order wrong 3 times eventualy got food an hour an a half after ordering and it still was differet than the menu.
Very comfortable clean room with all facitites required in the room. Also parking and breakfast included. Nothing
Comfortable surroundings; Friendly staff; good food; good service.
The staff were very pleasant and helpful. The location was very good.
Location and value for money
Staff lovely and friendly, room perfect, overall great stay would use again.
Very nice location, excellent rooms Suite 201 maintenance issues: hall radiator valve broken = noise throuout the night, loose sink tap handles, only one set of towels initially despite booking 2 people, networking issues resulting in no internet access
only 5 min walk to the innercity main streets, clean and nice rooms,
City centre for business access and very comfortable suite to return to. no
There wasn't anything not to like. The staff were excellent; friendly, courteous, helpful and informative. The suite was marvelous. I was there only overnight, but wished I could have stayed longer.
We loved the standard of the accomodation eg the luxury of having a suite with all facilities but with the bonus of having a breakfast included as well as a complimentary drink on the first day and free beverages and snacks during your stay. Superb Nothing it was excellent.
Incredible stay, the staff are extremely helpful and friendly. The only problem we had was when we first arrived, there was no hot water, with in minutes, there was three staff at the door with in minutes
The Staff were Excellent. The rooms were clean and well decorated. Breakfast was excellent, and the lounge area with free Tea and coffee was a lovely touch. Overall i do not have an complaints.
Iwas most impressed with the spacious suite we were allocated,we were in 401 on the ground floor,which was not only superbly equipped itwas most relaxing as we heard almost no noise from fellow guests,despite the suites being fully booked.All of the staff were friendly and most helpful,nothing was too much trouble.The buffet continental breakfast exceeded all expectations with a great choice to suit all tastes and plenty of staff providing pots of tea and coffee and fresh toast. definately a must to stay at if you visit aberdeen, amazing value for money!
The Skene House - Whitehall Hotel is a managed appartment facility which is well suited for longer stays, giving you all the facilities and privacy of your own appartment, together with good service. And the inclusive breakfast is very nice.
The accomadation was wonderfull fully fitted kitchen was great it was home from home breakfast was great staff were very nice and helpfull ther was a small play area for kids private parking cctv cameras could not ask for more internet in room was great sat tv sport chanel for husband no
the hotel had easy access, was pet friendly, and the staff were very polite, helpful and efficient. the decor appeared dated
Friendly and attentive staff, nothing was too much trouble. Room and service good
Helpfullness of staff, and closeness to Aberdeen. The food from the two sources were excellent. Lack of a swimming pool
Reception staff were first class
Very new, well thought out hotel. Room was very comfortable, and the bathroom was state of the art. Decor was first class, and the service was very friendly and helpful. Menu was comprehensive, and prices were reasonable. Meals were well cooked and tasty. Particulrly liked the English breakfast. I recommend this hotel very highly. None.
Very welcoming Reception area. Rooms modern, clean & tidy. Bar/Restaurant area were also very welcoming and offered a cosy feel. None
dinner was very good
the room was lovely, great size and lovely ensuite. The staff were helpful. There was a wedding on so service was stretched and bar was extremely busy - other guests forgotten about due to wedding.
The friendly atmosphere and welcoming reception staff. Well decorated clean rooms and excellent meals No
Good breakfast. Friendly staff. Ice machine on floor near lift. Miles from Aberdeen centre 10 miles. A lot more than advertised. had to pay for wi-fi and had to use all time paid for all at once. Could not use say 15 minutes and then go back to use the rest.
did not get the room booked
location was good, it was very clean, lovely and comfortable. Staff were good and helpfull. nothing
We arrived and we promptly upgraded as a result of my disability and the fact that the older part was being renovated. This was simply amazing treatment by the staff of this hotel. No, and when the old part gets renovated it will also be completely exceptional as the new part.
I really liked the fact that I had a proper suite with a sperate bedroom and living room, even if the decor was a little old fashioned. It gave a real feeling of personal space. It was a bit of a hike up the stairs to my room, but no real matter. The booking.com site appeared to indicate a continental breakfast was included but according to the hotel that is only for "superior" suites.
Check in was quick and eficient Check out the evening before was quick and efficient however when giving key back to reception was delayed to check I allready paid night before staff there was a bit funny
The room was lovely, when booking the room didn't realise we were getting a flat with 2 bedrooms, kitchen and livingroom. Was a big surprise when walking in. Loved it. Will come back soon. amazing for money!!!!
Lovely hotel enjoyed our stay, will definatly be back, but when its cold outside The room was far too warm. Could do with air con Car park entrance was a bit dodgy
Cleanliness of rooms, the small nice touches like a pint of milk in the fridge with the tea coffee facilities. Excellent staff in reception and breakfast room who deserve a special mention. Very easy walking distance to the shops in Union Street and the indoor shopping centres. Lounge/ kitchen area fine and very comfortable with wide screen tv. Toilet/ shower spotless with hair drier and toiletries provided. Seperate bedroom very comfortable. Iron and ironing board provided which was also useful. Private parking free and secure. Non smoking room. None with the hotel. Make sure that you get directions from hotel as following the aa route plan which was inaccurate we got lost when we entered Aberdeen. Going back, the Receptionist gave us a very easy and accurate route to follow to get to the motorway home to Glasgow.
Everything was superb! The staff was very kind and helpful. The apartment had three rooms very comfortable and clean and the kitchen/dining room was large and cosy.
We stayed as a family of 4. It was very nice to have the use of a full kitchen and a sitting room where we could relax in the evening and watch a DVD. Breakfast was excellent. Overall very good value for our group. We were on the third floor and there was no lift in the house.
clean, comfortable and excellent shower staff did not know about local tour services and did not point us to the leaflet s on display.
I can't comment as it was a one nights stay I can't comment as it was a one nights stay
The reception was very helpful and rooms were very good. I did not like the fact that when we went for breakfast that there was hardly anything to eat so just had to have toast and cereal.
Cleanlines, very good standard of all facilities No complaints at all.
The very clean rooms and complimentary breakfast The car park wa very small - understandable due to city centre location though.
Good location to city center. Continental breakfast was really nice. Good price for stay. Very loud noise from street made it hard to sleep. Staff weren't too helpful. Room was very small, mattress was not fit for two people.
Price and central location
The staff were very helpful and the room was comfortable We had no view at all!! The breakfast could have been a little better
It's location, friendly staff, clean comfortable rooms No but would have liked a hot breakfast.
The hotel was quite enough but yet close enough to the husstle and bussle of the town. The rooms were clean and tidy and well looked after!
In desperate need of a makeover! The landing on the 2nd floor was like walking on a bouncy castle and the carpet had to of been bought by the Carmelite nuns. The food left a lot to be desired, which is why I never bothered with breakfast. The one plus point was that they had Sky Sports in the bedroom. See above
I liked my entrance at the hotel a lot: a stylish, spacious, wellcoming space. The top floor was a little shabby, especialy the carpets and the windows. This is a pitty because the room furnishings aspire to more.
Amazing bathroom, comfortable room!
Good city centre location with plenty of helpfull attentive staff in a modern environment. Internet access a bonus.
The staff are some of the friendliest I have ever come across, they couldnt do enough for you. The public area's are fantastic as is the food! I hope the hotel will refurbish the remainder of their bedrooms soon as this could be Aberdeens first life style hotel!
friendly, modern, relaxed lounge type environment with great wine and above average food, available throughout the day & night. noisy lift alarm - audible from rooms nearby, noisy seagull sanctuary outside one particular room windowsill!
The whole of the downstairs was very nice, and its in a good position for the centre of Aberdeen I think when the whole hotel is finished it will be nice, however some of the rooms looked like they were still in need of refurb
It was close to the city centre the room was absolutely atrocious. The lounge was lovely, there was a nice atmosphere and we had high hopes for our stay. Going up the corridor, the paint was flaking off the walls, the floor and the carpet was uneven. Then we got to our room/prison cell. It was tiny, there was no headboard, it was dated and cold. The table, bedside table and tv stand were all slanted and uneven which I was unsure if it was a quirky thing for the hotel or just really badly made furniture. The bed was extremely uncomfortable and there was no light apart from a bedside lamp. The only saving grace was the size of the bathroom, twice the size of the room although very sparse.
Very pleasant hotel, good service and good facilities. Very reasonably priced. Good location.
the staff were very helpful, happy and willing to help. my wife is a fussy eater and our evening meal and breakfast was cooked and presented just as requested. the whole experience was absolutely spot on many thanks we was only there one night and didn't find anything wrong
Me and my family really enjoyed our stay. The use of the pool and room was fantastic. Will definitely be back again. Thank you all.
Kids enjoyed swimming pool. When we asked if there was anywhere we could take the kids to get chips etc. the receptionist said there was nowhere nearby. The next day in daylight we found out there was a Burger King across the road which the kids would have enjoyed more than the meal which they had to eat at the hotel and did not like.
The staff were the best thing about the hotel. One manager assisted in my search for local contractors.
I found it to be an ideal base for shopping in Aberdeen and visiting facilities in the evening. It was near enough to town centre but away from the noise often associated with the centre.
Enjoyed the facilities Rooms were a bit warm at night even with the heating turned right down. It can be noisy with traffic if you like to have the window open
large airy rooms
Location was not walking distance to the City Centre. Building was tired and although refurbished bedrooms were ok, the public areas were drab with threadbare stair carpets so did not appear fresh or clean. Only 1 lifts was operating. Surface of car park was terrible with big pot holes.
Good sized rooms which are clean and in a good state of repair. Rooms not too hot and stuffy thankfully. Food in the restuarant was very average and certainly not value for money.
Nothing Very poor standard of facilities. No internet in rooms etc. Very Basic.
The reception staff were great, the bar and restaurant was very pleasant and the rooms were clean and comforatble.
The room, the food, the service. On the night I stayed there was not enough bar staff
Excellent imaginative design, within the obvious constraints of the hotel being cut into granite..bedrooms breakfast very good, staff delightful.Our bed was wonderful. 24 hour coverage at reception but no phone link from bedrooms to outside except with guests' own mobiles, when they work..best for a night or two rather than longer, as one might start to crave more light.
Cleanliness was superb, staff very friendly and helpful. The noise from the road at the front was a small concern.
Not alot Yes we had to climb across the double bed to draw the curtains only one towel for two people no presure inthe shower Breakfast had to ask for toast
Very central, staff very pleasant and the room was madern and clean The room was very cold and despite requests were unable to get extra blankets. A suggestion for the hotel would be to try and modernise the reception area. It does not do the hotel justice
Friendly and effective staff I missed a lift. We had heavy luggage and our room was in third floor
Very comfortable room, excellent sight over the haven.
It was central to the shopping facilities. There were no biscuits or bottled water. The central heating system had a centralised thermostat that must have been set at a low temperature as the heat generated from the radiator was just warm. Outside temp was almost at zero. There was an extra heater in the room which we put on when we went out for the evening.
We stayed for three nights,all staff were most helpful and polite at all times ,if you required any help with any thing you only had to ask. Room a bit stuffy as heating on all night.
The staff were exceptionally helpful. We had a beautiful room overlooking the harbour and an excellent breakfast. The location was really central
walking distance to city centre
Room very clean and stylish. Staff very friendly and helpful. The girl who served our breakfast was extremely pleasant. None - though my partner found the bed a little uncomfortable. Was surprised there was no information folder in the room though that wasn't a detriment to me, I imagine some might be unhappy with that.
Stylish design. Central position. Friendly staff. Corridor noise went straight into room.
I loved the simply design, staff very friendly and relaxed, rooms very clean, very good value, breakfast fantastic and nicely presented! liked the open kitchen as well and look forward to a meal in the restaurant in the near future.
Relaxed atmosphere, ease of check-in/-out Noise level in street outside
An excellent hotel with friendly and attentive staff. No bad points apart from no parking but overnight car park was a short walk away.
Nice, modern but cosy hotel. The staff were very helpful. There is no on-site car parking but a well priced secure car park is not far away. We found our room to be very noisy. The street has a few bars which go on to the early hours and all the revellers seem to pass the hotel on their way home.
The decor and general ambience was of a very high standard and all the staff were very friendly and helpful. No car parking on site but a very reasonably priced long stay car park 2 minutes away
The hotel was very well presented and very clean. The decor and facilities were nice and all the staff were friendly and helpful without being too attentive. I would not hesitate to stay here again for business or pleasure.
Friendly staff. a hotel with a homely atmosphere!