Overview

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Sofitel Hangzhou Westlake
Top Luxury Hotel

333 West Lake Avenue, Hangzhou 310002, China
+86 571 8707 5858

£107+

Overall guest ratings

9.1/10 Excellent
Based on 4,670 reviews

Review highlights

  • 9.6
  • 9.1
  • 5.9
  • 4.5

Good to know

  • Great reception
  • Friendly service
  • Good accessibility by car

Nearby

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    About

    Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Kitchen/Kitchenette
    • Airport shuttle
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Free Internet
    • Pets not allowed
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.1 Excellent
    Based on 4,670 reviews
    • 9.6 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% thought parking was inexpensive."
    • 9.1 "Incredible bar."
      8.3 "Delicious alcoholic drinks, according to 83%."
    • 8.5 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      7.6 "Housekeeping was great, according to 76%."
      7.2 "Management was excellent, said 72%."
      8.1 "81% said the concierge service was amazing."
    • 8.2 "Breakfast is good."
      7.1 "71% were happy with the price of the breakfast."
    • 6.3 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
      5.5 "55% thought the kitchenette was ok."
    • 5.9 "Average comfort."
      5.5 "Only 55% said rooms were big enough."
      5.9 "For only 59%, the noise level was all right."
    • 4.5 "Value below average."
    • 2.3 "Disappointing wellness & sports facilities."
      0.9 "91% didn't like the fitness area."
    • 1.5 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    Based on 700 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.8 "98% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
    • 8.8 "Great service."
      8.5 "85% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      9.0 "90% found the staff to be very friendly."
    • 8.1 "Breakfast is good."
    • 6.2 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
      5.5 "For only 55%, the bathroom was ok."
      6.7 "67% said the view was so-so."
      6.0 "60% thought the bathroom was big enough."
    • 4.8 "Value below average."

    Overall rating

    9.2 Excellent
    Based on 2,054 reviews
    • 9.7 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.7 "97% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      7.7 "Housekeeping was great, according to 77%."
    • 8.3 "Breakfast is good."
    • 6.0 "Rooms are ok."
    • 5.2 "Vibe was decent."
    • 4.6 "Value below average."

    Overall rating

    9.4 Excellent
    Based on 1,634 reviews
    • 9.8 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.8 "98% liked the proximity to shopping."
    • 8.5 "Great service."
      8.2 "82% said the reception staff was great."
      9.0 "90% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.1 "Management was excellent, said 71%."
    • 8.0 "Breakfast is good."
    • 7.1 "Nice rooms."
      8.4 "84% said rooms were clean."
      7.2 "72% thought the view was good."
      7.7 "77% said the beds were comfortable."
    • 5.0 "Average value."
    • 1.3 "Disappointing internet connection."
      0.8 "92% said the wifi quality was bad."

    Overall rating

    8.8 Excellent
    Based on 280 reviews
    • 9.7 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
    • 8.1 "Great service."
      8.6 "86% said the reception staff was great."
      8.9 "89% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 7.8 "Good breakfast."
    • 6.5 "Rooms are ok."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Great reception"
    "Friendly service"
    "Good accessibility by car"
    data provided by TrustYou
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