Overview

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Pan Pacific Hanoi
Top Business Hotel

1 Thanh Nien Road, Hanoi 10000, Vietnam
+84 438 238 888

£76+

Overall guest ratings

8.4/10 Excellent
Based on 1,322 reviews

Review highlights

  • 8.7
  • 8.7
  • 8.3
  • 6.9

Good to know

  • Nice building
  • Great reception
  • Friendly service
  • Great view

Nearby

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    About

    Putting you within a 10-minute drive of Ho Chi Minh Mausoleum and Thang Long Water Puppet Theatre, Pan Pacific Hanoi features a rooftop terrace and offers an airport shuttle (available on request) for USD 75 per vehicle. Guests can indulge in massages, facials, or body treatments, and Brasserie Westlake, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. 2 bars/lounges and an indoor pool are other highlights at this luxurious hotel, and rooms offer up nice touches like bathrobes and slippers.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Laundry service
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 1,322 reviews
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      7.8 "78% thought the service was very professional."
      7.3 "73% found the restaurant service to be one of the best."
      7.7 "Housekeeping was great, according to 77%."
      9.1 "91% said the concierge service was amazing."
    • 8.7 "Location is great."
      7.1 "Easily accessible by car, said 71%."
    • 8.3 "Breakfast is good."
    • 7.9 "Internet works."
      7.9 "79% said the wifi quality was great."
    • 7.1 "Good amenities."
      7.1 "71% thought the building was wonderful."
      8.3 "83% enjoyed the lobby entrance."
    • 6.9 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
      6.0 "60% thought the bathroom was big enough."
    • 5.9 "Average comfort."
      5.4 "Only 54% said rooms were big enough."
      5.3 "For only 53%, the noise level was all right."
      6.0 "60% thought the bathroom was big enough."
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    Overall rating

    8.5 Excellent
    Based on 634 reviews
    • 8.7 "Bar is amazing."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 8.4 "Breakfast is good."
    • 8.4 "Location is great."
    • 7.9 "Wellness & sports facilities were pleasant enough."
    • 6.2 "Average comfort."
      5.5 "Only 55% said rooms were big enough."
    • 5.9 "Vibe was decent."
    • 5.3 "Average value."
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    Overall rating

    8.3 Excellent
    Based on 185 reviews
    • 8.5 "Great service."
      7.6 "76% thought the service was very professional."
      9.7 "97% found the staff to be very friendly."
    • 8.3 "Breakfast is good."
    • 8.2 "Location is great."
    • 6.8 "Rooms are ok."
    • 6.7 "Average amenities."
      6.7 "67% thought the building was acceptable."

    Overall rating

    8.4 Excellent
    Based on 277 reviews
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 8.3 "Breakfast is good."
    • 8.0 "Very nice wellness & sports facilities."
    • 7.5 "Tasty food."
    • 6.9 "Rooms are ok."
    • 6.5 "Vibe was decent."
    • 5.9 "Average value."
    • 5.5 "Average comfort."
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    Overall rating

    8.4 Excellent
    Based on 224 reviews
    • 8.9 "Location is great."
    • 8.3 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 6.7 "Rooms are ok."
    • 6.3 "Average comfort."
    • 5.9 "Vibe was decent."
    • 5.7 "Average value."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Great reception"
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews

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