Hotels near Hilo Intl airport

Hotels near Hilo Intl airport

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Hilo Intl (ITO) - Hilo, The Big Island, HI, United States
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Best hotels near Hilo Intl airport

Cleanliness
9.6
Comfort
9.5
Location
9.4
Services
9.6
Staff
9.9
Overall 9.5 Excellent
Based on 110 reviews
Cleanliness
9.6
Comfort
9.5
Location
9.4
Services
9.6
Staff
9.9
Cleanliness
9.5
Comfort
9.0
Location
8.8
Services
9.3
Staff
9.8
Cleanliness
9.6
Comfort
9.6
Location
9.5
Services
9.7
Staff
9.9
Cleanliness
7.5
Comfort
7.5
Location
7.5
Services
7.5
Staff
7.5
Cleanliness
10.0
Comfort
8.8
Location
8.8
Services
10.0
Staff
10.0
Cleanliness
7.5
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Excellent 10.0
Pros: Excellent location, relaxing environment, and super friendly hosts!
Excellent 9.0
Pros: The room was a great size & having access to a pool & hot tub were wonderful.
Cons: I was told to pay half of the cost in cash to avoid a credit service charge, so on arrival I tried to pay. The host refused payment until the end of our stay, but he was not home when I needed to leave to catch my flight (he hadn’t been home for a couple of days) so I was charged the extra credit card fee (I couldn’t just leave the cash laying out & there were other guests there as well). My biggest disappointment was the breakfast. 4 night stay & the options were 2 cereals, English muffins, bagels, apples, & bananas. No meat, nothing warm, no exotic fruit cut into flowers like the pictures portrayed. At least a continental breakfast at a hotel includes eggs, potatoes, waffles etc.
Excellent 9.0
Pros: While we’ve been to most of the Hawaiian Islands several times, this is the place to kick off a dream Hawaii vacation. Bring in Hilo means lush green surroundings and staying here with the Komi frogs chirping and the ocean sound in the distance helped put us in vacation mode right away.
Cons: Nothing although keep in mind that Hilo shuts down early...before 10 pm except bars.
Excellent 10.0
Pros: Beautiful, spacious room. Great location
Excellent 10.0
Pros: Amazing hosts, coffee breakfast in the morning and a pool! We enjoyed our stay and definitely consider coming back should we visit Hilo next time.
Orchid Tree B&B - Hilo
Rated no. 1
9.5
Excellent 9.5
Based on 110 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.2
Location
9.6
Services
8.9
Staff
9.4
Overall 9.1 Excellent
Based on 186 reviews
Cleanliness
9.5
Comfort
9.2
Location
9.6
Services
8.9
Staff
9.4
Cleanliness
9.7
Comfort
9.5
Location
9.8
Services
8.7
Staff
9.8
Cleanliness
9.4
Comfort
9.2
Location
9.6
Services
8.9
Staff
9.3
Cleanliness
9.7
Comfort
10.0
Location
9.2
Services
9.7
Staff
9.8
Cleanliness
9.6
Comfort
9.2
Location
10.0
Services
8.8
Staff
9.6
Cleanliness
7.5
Comfort
8.8
Location
10.0
Services
8.8
Staff
10.0

Excellent 8.0
Pros: Room was great.
Cons: The TV didn’t work. It kept restarting so that was frustrating.
Excellent 8.0
Pros: Amazing view and nice back Patio
Cons: No one monitors noise level - neighbors woke me up at 5am with back porch conversation - need sign that says mind noise level for sake of next door neighbors
Excellent 8.0
Pros: Loved the setting, the rooms, the whole location is just breathtaking and relaxing. We loved everything about it, other than a few small things. We noticed that we didn’t get the same breakfast experience as previous guests, though we understand this is because the management has changed, and the previous owners really went above and beyond in this regard. We hope that the new owners continue making this hotel feel like a boutique BnB, and not another tourist stay.
Excellent 10.0
Pros: The view and accommodations were spectacular! The landscaping was highly professional and the entire property was very well kept. Communication with staff? owner? was superb. I can't say enough good things about this place and would love to come back and spend longer at it.
Okay 5.0
Pros: The view from our room was amazing. Right on the ocean!
Cons: It’s not really a B and B as anymore. A maid leaves some good items in your room. The breakfast is minimal. Less than continental. Very disappointed in the type of food, quality and quantity . The floor was dirty and the ceiling fan hadn’t been cleaned in forever . Pillows were worn, drapes were old. Not enough outlets to plug in your devises. The wi.fi didn’t work well at all.
Excellent 10.0
Pros: My husband and I really enjoyed our stay at Hale Kai! We stayed in the Bamboo room which was all the way at the end of the rooms. We liked being a little further away from everyone and no one was walking in front of our room when we were there which was nice. Comfortable bed, loved the sea breeze coming into our room. My husband enjoyed the surfing right down the street also. We also got to go in the hot tub and pool which was so relaxing! Only thing about the bamboo room is there is no sliding door so you have to go around to get to the patio, but it was no big deal really and we loved our more private patio!
Cons: You do have to take some stairs to get there, but not really a big deal. No AC, but that was everywhere we stayed on the Big Island and the cool breeze and fan were fine for us.
Okay 4.0
Pros: Location on the ocean was lovely. The bed was comfortable. The place was clean.
Cons: One reason to go to a BnB is interacting with the owners. We had none of that. Coved restrictions taken a bit too far. Breakfast was bread, fruit, butter, jam, milk, granola, coffee. Enough for two days left in the refrigerator. No imagination! The most disappointing thing was the furniture in the living room (we booked the Pele suite). So very uncomfortable. A 60” loveseat, very sprung and low to the ground. Two dining chairs and a small round table. No lounging going on here!
Hale Kai Hawaii Bed & Breakfast - Hilo
Rated no. 2
9.1
Excellent 9.1
Based on 186 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.6
Overall 9.0 Excellent
Based on 114 reviews
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.6
Cleanliness
9.2
Comfort
9.2
Location
9.7
Services
8.9
Staff
9.8
Cleanliness
8.7
Comfort
8.6
Location
9.2
Services
8.6
Staff
9.6
Cleanliness
9.5
Comfort
9.3
Location
8.7
Services
8.8
Staff
9.3
Cleanliness
9.0
Comfort
9.3
Location
8.8
Services
9.2
Staff
9.6
Cleanliness
8.4
Comfort
9.1
Location
8.2
Services
8.4
Staff
9.5

Excellent 10.0
Pros: We loved our short stay here.
Excellent 10.0
Pros: Beautiful property and fantastic host.
Excellent 10.0
Pros: Maureen’s house is beautiful with a lovely garden, peaceful atmosphere, and the beach is really close as well as the city of Hilo. Thank you!
Excellent 10.0
Pros: Breakfast was fabulous served in the dining room every morning. Maureen is the most gracious host and a fantastic cook. The house was beautifully outfitted and welcoming to be in. Such a wonderful treat on our Hawaiian holiday.
Cons: Everything was fantastic
Excellent 10.0
Pros: Maureen’s BnB was just perfect. Me and my husband had the best time here. Location was great, place was clean but Maureen was wonderful. She is the one who makes this place warm, you feel like you are at home. Breakfast was excellent, since other guests were changing and we stayed bit longer she made every day different breakfast so we could enjoy. Maureen borrowed us her Big island guide and organized our day with some of the best highlights of this magical island. Although we really loved Maureen we will miss her cat just a bit more as she slept with us every night of our stay, she is the cutest. You will not regret if you stay here, take a bit more time for the breakfast in the morning as you may meet some great people as we did during our stay.
Excellent 8.0
Pros: The place is nice, the cat is cute, the hostess is hospitable. And there is a beach park with huge turtles nearby. Oh, and more thing - pancakes for the breakfast were perfect.
Excellent 10.0
Pros: She the Hosted with the MostEST! Rare person and Accommodations! Rare Jewels to be Treasured!
Excellent 10.0
Pros: An astonishing place with a unbelievably nice hostes. Home made pancakes for breakfast were top. I wish we stayed little longer. I definitely recommend!
Cons: Nothing
Maureen's Bed & Breakfast - Hilo
Rated no. 3
9.0
Excellent 9.0
Based on 114 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.3
Overall
10.0
Overall 9.0 Excellent
Based on 108 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.8
Comfort
9.0
Location
9.0
Services
9.2
Staff
9.4
Cleanliness
9.6
Comfort
9.5
Location
9.3
Services
9.3
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
9.4
Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.5
Comfort
10.0
Location
9.5
Services
10.0
Staff
10.0

Bay House Bed And Breakfast - Hilo
Rated no. 4
9.0
Excellent 9.0
Based on 108 reviews
Details
Reviews

Cleanliness
9.1
Comfort
8.8
Facilities
10.0
Location
9.2
Overall
10.0
Overall 8.7 Excellent
Based on 150 reviews
Cleanliness
9.1
Comfort
8.8
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.9
Comfort
8.8
Location
9.0
Services
8.5
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
8.9
Location
9.2
Services
8.6
Staff
9.5
Cleanliness
9.2
Comfort
8.3
Location
9.6
Services
8.8
Staff
8.8
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
7.0
Comfort
7.0
Location
8.5
Services
6.0
Staff
9.5

Good 7.0
Pros: The property is beautiful and the staff is friendly and helpful.
Cons: It is overpriced. The rooms are small and the socks were cracked. The breakfast is very basic and not good quality. They offered a dinner that was double the price that it should have been.
Excellent 9.0
Pros: Weather was rainy but the waterfall was amazing. Staff was accommodating but Communcation with the message center was finicky and slow.
Cons: No see ums, plant mites and communcation was a little difficult
Good 6.0
Pros: No included breakfast as advertised...disappointed with that...did not relay this when booking...closed due to covid-19. Same with optional evening dinner.
Cons: Not notified about no included breakfast as advertised. Should have reduced rate.
Excellent 8.0
Pros: This is a place ran by a small crew and the grounds themselves are quite nice. To us, It has a bit of a hipster vibe. We had a room with a lanai that was near the falls, and the noise from bugs/frogs/the falls was really pleasant to fall asleep to. We went into this knowing that it lacks AC, and in June it felt pretty sticky at night. We were able to sleep, but it was more uncomfortable than I’d prefer. We’d prioritize returning more in the winter/spring when hopefully the humidity is lower, as the temp itself wasn’t too bad at night. We opted to do the dinner at the hotel one night. We enjoyed the dinner and view and thought it was a nice way to end our trip there. Breakfast was continental (apparently due to Covid) but was reasonable.
Excellent 9.0
Pros: Beautiful grounds and waterfall. Plenty of space to walk. Lovely chef's table meal with the best gnocchi since I have been in Italy.
Cons: Breakfast only ok, but during COVID I think it's what they could do.
Excellent 10.0
Pros: The proximity to the falls was amazing. The caretaker Laura was particularly friendly and helpful.
Excellent 10.0
Pros: The vibe.
The Inn at Kulaniapia Falls - Hilo
Rated no. 5
8.7
Excellent 8.7
Based on 150 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
7.3
Food
3.0
Location
9.0
Overall 8.3 Excellent
Based on 1,095 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
7.3
Food
3.0
Location
9.0
Cleanliness
6.7
Comfort
6.0
Facilities
5.3
Location
7.5
Overall
7.0
Cleanliness
8.4
Comfort
8.6
Facilities
7.1
Location
8.4
Overall
7.9
Cleanliness
8.2
Comfort
8.3
Location
9.1
Services
8.0
Staff
8.6
Cleanliness
8.2
Comfort
8.2
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.4
Comfort
8.2
Facilities
7.7
Food
3.0
Location
8.9
Cleanliness
8.7
Comfort
8.6
Location
9.0
Overall
8.0
Services
8.3
Cleanliness
8.4
Comfort
8.6
Facilities
7.3
Location
8.8
Overall
7.3
Cleanliness
8.6
Comfort
8.7
Facilities
7.7
Location
9.2
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
9.6
Services
8.3
Staff
8.9

Excellent 8.0
Pros: Location was great
Cons: Staff appeared indifferent in attitude
Good 7.0
Pros: The location was great. Close to local restaurants and parks. Parking was directly below the hotel with elevator that directly to the floors. The day we stayed in Hilo, it rained all day and appreciated the parking location. The lobby was clean and welcoming with a view directly to the ocean. Our room was clean and comfortable.
Cons: My BiGGEST complaint was our room view and those turbines outside our window. I paid extra for an ocean view and got a partial view because there was a huge tree that blocked half our view. So we had to angle our balcony chairs to one side to get the view. I also didn’t appreciate the turbines right outside our window. So basically you can hear all of them throughout your stay (loud humming/droning sound) day and night! I don’t know what time I fell asleep because of the noise (and I wore earplugs)!! If anyone is reading this, please take those end rooms out of any option to your guests OR relocate those things so your guests don’t hear them. I wanted rest and quiet. And I couldn’t get that because of the annoying sound.
Excellent 8.0
Pros: Location
Excellent 9.0
Pros: The view was beautiful and having a restaurant in the hotel was convenient.
Cons: We didn't get the bed we requested, the room was outdated, and the price was expensive for the room quality.
Okay 4.0
Pros: Friendly staff and location
Cons: The room needed maintenance
Excellent 9.0
Pros: excellent location, helpful staff, and great experience.
Cons: I liked everything
Excellent 10.0
Pros: On stop shop
Cons: No
Excellent 8.0
Pros: Right on water. Lots of water activities available. Walking distance to restaurants. So many waterfront parks! Definitely where locals hang out.
Cons: No daily maid service, due to COVID, which means coffee and sugar was not replenished. Businesses near-by closed down, probably casualties of COVID.
Mediocre 3.0
Pros: Not many hotels option at Hilo.. The location was good. Parking lot was big. Workers were polite.
Cons: Workers are not offering any concierge service. When we asked info about area, they looked annoyed and not knowledgable. Room is very dated. We did not feel it’s comfy and clean. You cannot use cart to move your luggage and they do not offer maid service. You have to sign to not break their shower knob which is ridiculous. The mini fridge is located in bathroom area which feels odd.
Mediocre 2.0
Pros: The location is good. Walkable to Coconut Island. It has decent ocean view. The staffs are kind and friendly.
Cons: The rooms are outdated. We found few hairs in bathroom when we checked in first. Found bugs twice. No cleaning service available due to covid19. They don’t even change sheets for you. You need to take care of trash your own. You need to go maid rooms to get pool towel and return there to get not charged fee.
Excellent 10.0
Pros: Location, friendly staff
Mediocre 3.6
Excellent 10.0
Pros: Location, fitness center, swimming pool, restaurants, the staff especially and the parking accommodations was clean easy access, just a beautiful hotel
Cons: Not a thing
Good 6.0
Pros: Hotel employee in the restaurant was awesome
Cons: We did not have room service due to the pandemic. We asked for extra towels that never showed up. Our car was vandalized.
Excellent 10.0
Pros: Great location. True Hawaiian hospitality
Cons: No
Excellent 10.0
Excellent 10.0
Excellent 10.0
Mediocre 3.0
Pros: Location
Cons: There is blood stein on the beddings.
Excellent 8.0
Pros: Great view and location.
Cons: Very expensive for basic amenities. Location is great BUT NO COFFEE BAR IN THE MORNING! If you pay THAT much money for a room a customer would expect at LEAST COFFEE AND A DOUGHNUT! But NOOOOOO!!!
Okay 5.0
Pros: Location and views
Cons: There were ants everywhere, including the bathroom and bedside table. This made us feel very uncomfortable as our expectation is a hotel room at this price point will be pest-free.
Excellent 10.0
Pros: The location in Hilo.
Cons: No
Excellent 9.0
Pros: Clean, affordable hotel in a great location.
Mediocre 3.0
Pros: The only things that were good about this hotel was the location and the front entrance. The front entrance was very misleading as you think you¿re walking into a 5 star resort when it¿s actually a 1 star, if that.
Cons: Our room was disgusting. All kinds of hair all over the place, in the bed, on the floor, in the shower, on the sink, etc. I slept on top of the sheets with my own blanket I had brought. I did not feel clean.
Excellent 10.0
Pros: The staff was amazing, friendly and helpful! The room that I had was great, clean and an amazing view!
Excellent 10.0
Excellent 9.6
Good 6.0
Pros: No breakfast, restaurant not open. Bed not comfortable for me.
Excellent 10.0
Pros: Cleanliness, Covid Safety, and Friendliness. Delicious food at the restaurants. Free Parking. Lots of parking.
Cons: No.
Excellent 10.0
Pros: Location and setting
Cons: No breakfast nor shuttle service
Excellent 10.0
Good 6.0
Pros: The view was amazing
Cons: The rooms need a little help. Paint was chipping off the door frames, air conditioner was loud, lanai needed to be pressure washed. The location was good except for an abandoned lot next door that looks haunted
Poor 1.0
Pros: Few staff are nice good size rooms
Cons: Way to expensive,was Staff was loud until late at night taking trash out,instead of moving the loud guess they moved us witch is a hassle with kids,my car has been damaged from parking it at the hotel& they said they couldn't or wouldnt give me the info
Okay 5.0
Pros: Room was good
Cons: Upon arrival we got stuck in the elevator for 10-15 minutes, parking
Okay 5.0
Cons: They charged an unexpected Resort Fee.
Okay 4.0
Pros: The tv was fun. Nothing else.
Cons: Terribly old and out dated. The shower on off handle broke off. The lamp was torn. The sliding door was a joke. The view from our patio showed off the trash strewn about the roof below us.
Excellent 8.4
Good 7.2
Excellent 9.6
Excellent 8.8
Okay 4.0
Pros: Convenient parking. Lobby was nice. Location was good. Near downtown and some pretty gardens/parks. Good access to the main highway.
Cons: The room was outdated and dingy. It smelled musty and like urine. There was a drain next to our balcony that was so loud when It rained, so it woke us up in the middle of the night. Next to the airport so the planes were loud. Birds in the trees were loud
Poor 1.0
Pros: Great location, close to airport and attractions.
Cons: Hidden $100 Resort fees killed the deal!!!..If this hidden fee had been known i would not have booked and went somewhere else. No way out of it. Could not cancel without penalty.The Rude manager sealed my resolve to never stay at this hotel again!
Good 7.0
Pros: Friendliness
Cons: Hotel Resort Fee
Mediocre 2.0
Pros: Location
Cons: An absolute dump! I actually like to refer to this place as the dump of all dumps. Room had ants in it, about 5 diff kinds of hair around the bathroom sink and what looked like vomit on the bed skirt. A shocking display of ignorance by this hotel.
Good 6.0
Pros: Construction was happening on site which is great because the hotel is upgrading some features. Very close to the beach, Hilo Bay, and restaurants.
Cons: The bed was old and lumpy. The hallways need a makeover - it looked like it was built in the 70s and not updated (or cleaned) since.
Good 7.0
Pros: location, hospitality, rooms always neat with mini fridge and amenities
Cons: occasional loud noise in hallways and rooms, esp at night
Excellent 8.5
Good 6.0
Pros: The location is a beautiful tropical paradise setting
Cons: The bathroom floor had not been cleaned and there were ants on the bathroom counter. There was a lot of screaming and yelling from the street that could be heard at night.
Excellent 8.5
Excellent 8.5
Excellent 8.5
Excellent 8.5
Excellent 9.4
Cons: It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
Mediocre 2.5
Cons: cockroach in room and bedbug bites on my legs
Excellent 8.0
Pros: It was a very clean hotel room. Comfortable settings.
Cons: I did not see anything that I did not like.
Excellent 8.2
Pros: Nice staff
Excellent 9.4
Pros: The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home.
Cons: Lack of parking spaces, and longer valet service.
Okay 5.4
Pros: The staff was nice. The room just o.k.
Cons: The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
Good 6.2
Pros: The food at the restaurant was good.
Cons: There were too many cats running around near the property.
Excellent 9.7
Pros: Wonderful setting with water views Excellent restaurant
Excellent 8.0
Pros: I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view.
Cons: The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.
Excellent 8.0
Cons: Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.
Excellent 10.0
Pros: Beautiful view. Very accommodating staff.
Mediocre 3.4
Cons: The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.
Good 6.5
Pros: Nice enough. Probably the best Hilo has to offer.
Cons: Needs some love. The elevator noise from our top floor room was a bit much and we were a few doors down from the elevator shaft.
Excellent 8.8
Pros: Very nice location close to Hillo downtown and various activities.
Cons: Complimentary breakfast would have been a good addition.
Good 6.2
Pros: The breakfast buffet, although pricey, offered varied fresh fruit and lots of fruit juices. There is a relatively nice back area of the hotel. The front side of the hotel is sketchy. The front desk staff was generally polite. Although they couldn't allow us to check in early, they did allow us to check out late.
Cons: Old general purpose computers available for guests in the lobby -- one was broken of course. My room was near the elevator, which was loud and annoying. Pretty basic, tired room.
Good 6.5
Pros: Comfortable beds, clean linens, large room, decent decor. Nice lobby, great location.
Cons: Funny smell (like it was once a smoking room), no hairdryer, small bathtub, limited tv channels, NO WI-FI IN THE ROOMS!!! Seriously, even McDonalds has free wi-if. Although there were spaces for ice and vending machines on every floor they were only available on every other floor.
Excellent 8.6
Pros: Courteous staff, great location, comfortable quarters
Cons: Internet (separate cost, only 1 device allowed per paid connection, poor bandwidth), super compact parking
Castle Hilo Hawaiian Hotel - Hilo
Rated no. 6
8.3
Excellent 8.3
Based on 1,095 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Location
8.2
Services
8.3
Staff
9.1
Overall 8.4 Excellent
Based on 115 reviews
Cleanliness
8.4
Comfort
8.4
Location
8.2
Services
8.3
Staff
9.1
Cleanliness
8.9
Comfort
8.8
Location
8.7
Services
8.7
Staff
9.4
Cleanliness
8.2
Comfort
8.4
Location
8.3
Services
8.0
Staff
9.3
Cleanliness
7.6
Comfort
8.0
Location
7.9
Services
8.2
Staff
8.4
Cleanliness
8.8
Comfort
8.3
Location
8.1
Services
8.4
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Location
9.4
Services
8.8
Staff
9.4

Excellent 10.0
Cons: We enjoyed every bit of time we spent there. We have four kids. The walking distance really helped that they could take a dip whenever. The room was great. The kitchen made it possible for us to buy and cook for our family. This unit was perfect 🥰. Mahalo.
Excellent 9.0
Pros: 2 good sized bedrooms with comfortable beds in them. Bathroom was plenty roomy with great shower! Kitchen was small, but had space for some food prep and light cooking. Very close to a couple of awesome, secluded beaches! No crowds, no resort feel, grounds were nice, clean and well maintained. Nice small table on balcony to sit and watch the animals at the neighboring property. Quiet and peaceful!!
Cons: 'living room' just had 2 twin beds in it. Would have been nice to have a few chairs or a small sofa to sit and visit if we wanted to be inside. Dining table only had 3 chairs, and we had 5 people, so that was interesting. Very remote, so bring all of your groceries and sundries with you. No 'convenience' stores nearby. Small dorm sized fridges, don't hold much.
Excellent 10.0
Pros: Always clean and exceptionally nice staff. The lanai area is perfect for me to work.
Excellent 8.0
Pros: It is a good size for a family of 6 people. The rooms are good with AC. The kitchen does not have a dishwasher and seasoning. The whole place is clean in general.
Cons: The mattress is a little too soft and uncomfortable for me.
Excellent 10.0
Pros: Location
Cons: Everything was good
Arnott's Lodge - Hilo
Rated no. 7
8.4
Excellent 8.4
Based on 115 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.2
Facilities
7.4
Location
8.6
Overall
8.6
Overall 8.2 Excellent
Based on 388 reviews
Cleanliness
8.7
Comfort
8.2
Facilities
7.4
Location
8.6
Overall
8.6
Cleanliness
10.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
10.0
Cleanliness
7.6
Comfort
6.5
Facilities
6.5
Location
8.3
Overall
8.4
Cleanliness
8.9
Comfort
8.4
Location
8.8
Services
8.1
Staff
9.3
Cleanliness
9.0
Comfort
7.5
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.4
Comfort
8.0
Facilities
8.4
Location
9.2
Overall
8.8
Cleanliness
8.7
Comfort
8.0
Location
8.4
Overall
10.0
Services
7.9
Cleanliness
8.5
Comfort
8.0
Facilities
6.6
Location
8.4
Overall
8.6
Cleanliness
8.9
Comfort
8.5
Location
8.4
Services
8.1
Staff
8.9
Cleanliness
9.0
Comfort
8.2
Location
8.5
Services
8.3
Staff
9.0

Excellent 8.0
Pros: Room was cleaned every day. I enjoyed the pool with my granddaughter.
Cons: No cups were provided in the room. I'm sure I could have asked for them butr I just drank/brushed my teeth using a water bottle I had.
Excellent 8.0
Pros: It was in a good location very clean
Cons: Not enough towels, a lot of stairs not an elevator.
Okay 5.0
Pros: Comfortable beds. Room was clean. Landscaping is very nice. Koi pond is cute. Window unit cooled the room. Had updated TV. Had WiFi. Pool looked nice.
Cons: Our first view of the place was the back which was a tin building with lots of street people. We almost didn’t stop. It’s a 1950s motel not a hotel. Rooms have horizontal glass louver panes in windows so everyone can hear conversations in your room. No coffee pot in the room. There is no elevator and no central air conditioning. No water glasses in room. There is a window air conditioner. Heard doors slamming all night. We felt unsafe because of large number of street people hanging around the hotel. We had to park on the street. Pictures on website are NOT reflective of the motel.
Excellent 10.0
Pros: It was clean and close to everything
Cons: The price was a little high for what you got
Excellent 9.0
Pros: Rooms were very nice, clean, & comfortable. Definitely met all basic needs. LOVE that this hotel is ECO friendly (such a great plus). Front desk, housekeeping, maintenance crew, all were wonderful and friendly. No one was too busy to answer a simple question within their own departments. Can't wait to return and visit again! ALOHA!
Poor 1.0
Pros: The location
Cons: The price the hotel and $350 additional booking.com charged for a low end hotel. Neither the hotel or booking worked with us to refund the additional charges. Greed was in full effect.
Excellent 9.0
Pros: The new pool area was great. Free parking amd free coffee. Very friendly stuff. Washing maschine was available
Cons: The beds are to short. The bath needs an update. The water in the shower was hard to adjust. The pool area closed to early
Excellent 10.0
Pros: Newly updated. Love the whole concept. Great pool area. Plenty of parking and free
Cons: A little bit noisy. Need lower and more hooks in the bathroom.
Poor 1.0
Pros: Nothing. We were VERY disappointed. Is there anything you can do for us?
Cons: Absolutely Not a 3.5 star hotel. This is a disgusting Motel with no amenities whatsoever. You have to walk to the front desk to use their microwave. You can hear everything happening outside of your door. The door didn't close all the way. The sink vanity
Excellent 10.0
Pros: Location and view
Cons: It would be great if they had a computer to print our airline tickets and alcoholic beverages for sale
Excellent 9.6
Excellent 9.6
Good 7.0
Cons: Rooms next to the highway were loud.
Excellent 10.0
Pros: It is locally owned and operated as well as very affordable.
Cons: The parking situation was obnoxious, tiny lot with one lane entrance and mild street parking.
Excellent 10.0
Pros: Front desk staff is amazing and kind. Pool area is beautiful.
Excellent 8.0
Pros: The staff at the front desk was incredible. I loved the gardens as well. Very filling breakfast. The candy at check in was delicious.
Cons: The rooms we packed. So much in a small area. I did not like how early the pool and seating area closed. It would’ve been nice to be able to sit outside and enjoy the environment in the evening. Why close the vending machine so early? No midnight s
Excellent 10.0
Pros: Price of the room
Cons: Distance to walk
Excellent 10.0
Excellent 10.0
Pros: We’ve been staying here for the past three years! Location and staff are wonderful! It is one of the only hotels in Hawaii owned by a native local family!
Cons: Nope! All good!
Excellent 10.0
Pros: The staff are amazing! I was treated like family from start to finish. The hotel is locally owned, which I love. its also located in the prime spot!
Cons: There is a small roach problem. But its Hawaii, get them everywhere.
Excellent 8.0
Pros: Very clean!
Excellent 9.7
Pros: Home style feeling and the staff was filled with aloha.
Cons: We always enjoy our stay at the seaside
Excellent 10.0
Pros: Hilo Seaside was located in the middle of all our gathering places. It was perfect and the price was very affordable too.
Cons: No.
Excellent 10.0
Pros: The grounds reflected a lot of care both outside when you enter and around the pool. The choices they offered for the included breakfast started the day off perfect. Plus, the fruit in the temp office was a super appreciated bonus.
Cons: Being a biker I was looking forward to having the bikes available. Someone should have had enough sense not to block access to them before they started the redo. My friend and I had to spend $25.00 for half day :(
Poor 1.0
Pros: Paid for the room at two of us in there they physically have the police come and remove us so no I'm not I'm thinking not a good review they are the rudest most unprofessional staff I've ever seen
Good 7.0
Pros: Really nice staff. Clean rooms and good restaurant
Cons: More like a motel than hotel. But I'm not complaining
Excellent 9.4
Pros: The friendliest and nicest staff ever
Cons: I have traveled and stayed at hundreds of hotels and have never encountered such nice people. The place is older but is spotless and comfortable I would recommend this place to anyone going to Hilo Loved it
Good 7.0
Pros: Great location, lots of parking
Cons: Toilet was teetering & not stable. Towels were older & not replaced, room was not cleaned after first night.
Excellent 9.7
Pros: What a wonderful experience! The hotel is not fancy but loaded with atmosphere. Rooms are comfortable and staff are friendly and helpful. The location is excellent. We borrowed bicycles and road over to downtown Hilo on a Sunday morning. We walked to our boat tour embarkation in the afternoon. Breakfast at the hotel restaurant was ample and delicious. The whole place was clean and well-cared for. It’s clear that the owners and employees take pride in the building and grounds and want to share it with their guests. I’ll definitely come back.
Good 6.0
Pros: Decent room overlooking the Koi pond and ocean. Air conditioning and fridge in the room. Restaurant at the hotel with a couple more across the street.
Good 6.0
Pros: The location was perfect. And the staff was fantastic.
Good 6.0
Pros: The lovely plants and flowers around the grounds were perfectly kept.
Cons: Dated and rooms were very small and AC unit was loud but efficient
Okay 5.0
Pros: The area was really nice and right next to airport. It was near the water.
Cons: The rooms were old and smelled like mold.
Excellent 10.0
Pros: Loved the people who work there, best group ive ever seen. Amazing staff, really care, soooo noticable.
Cons: So minamal on problems, if any problems, just my view, cause sure they would listen if i noticed something.
Good 6.0
Pros: Good Location.
Cons: Room carpets are sticky.
Good 6.0
Pros: No parking fee, good location to go to airport in the morning and beautiful scenery.
Cons: Room was not good. Too noisy neighbor room
Poor 1.0
Pros: Roomkweping was horrible and very red and AllwAys bothering me nonprivacy and waste of my damn money
Cons: Nop
Good 7.0
Pros: The location was wonderful. Close to the airport and central to Hilo, volcano, park, etc. The staff was very nice and provided fresh fruit at the reservation desk when we arrived or any time during the day. It was nice to have a restaurant attached.
Cons: The rooms were small and a bit dated but clean and provided everything we needed.
Good 7.0
Pros: It was a clean room but the best part was the loaner bike, they require a $200 refundable deposit and we enjoyed cruising around Hilo on the bikes
Okay 5.0
Pros: This is a very basic hotel, provides a place to sleep and hot shower.
Cons: The room stinked of the cleaning materials. The air was humid and stuffy, AC was tuned to "save energy" so would switch between fan & AC mode in a way that appeared quite arbitrary. The temperature in the shower was jumping if ANYONE on the floor flush.
Good 6.5
Pros: Economical, friendly and helpful staff, close to garden and Coconut Island.
Cons: Windows are unsealed glass vents so there will be various common bugs that share your room, including small roaches. Nothing compared to a cabin in the woods, but those with bug phobia may be concerned.
Okay 4.0
Pros: The price and location were good. Most other hotels were booked up for the time I needed so I settled for a lower star hotel and you do get what you pay for. The service was good and rooms were clean over all.
Cons: There were flying termites in the room. The hotel did give a notice they were there and to close the windows. I kept my windows closed every day and still had bugs every day. The last day there was a lizard in my room!
Okay 5.0
Pros: very friendly staff
Cons: Hotel needs renovating. Everything dates back to the 80s. Carpet missing in hallway, a/c not working well.
Poor 1.0
Cons: Water damage walls, tiles missing on floor, just low budget.
Excellent 10.0
Pros: Clean. Great breakfast, not just continental breakfast. Friendly, helpful staff. Nice laundry. Convenient to everything. Close to airport. Very Affordable. We will refer everyone to this Hotel.
Good 7.1
Pros: The location next to the airport was nice. It is within a reasonable walk to downtown Hilo.
Cons: The hotel feels old and could use some renovation. It was also very hard to find our room. Breakfast doesn't start until 7am, so we missed it due to an 8am flight.
Good 7.1
Pros: The hotel brags of.being part.of.the only Hawaiian owned hotel group. It has some pretty courtyards and the pool is ok. The attached restaurant is convenient and the rooms are affordable. They have laundry facilities onsite which we liked because we travelled with carry on only for a ten day trip. Also, it is located on Banyan drive, where the walk is amazing. After walking that road, we decided we had the right hotel if we were staying on that strip. The others were a bit intimidating to walk by, we thought.
Cons: The rooms themselves are a bit run down. Clean, bit run down. The desk staff were not particularly friendly. Children playing in the pool were using tiles they found from the pool wall for diving and the poolcould be cleaner around the rim. Some of the rooms feel like you are in a cave. We were happier when we moved to the second floor.
Excellent 8.8
Pros: Location of the hotel and its surroundings is beautiful. Hotel staff are very friendly and helpful.
Cons: Room that we got was not one of the best. On one side there is a road/highway and other side there is pool. Constant noise from both sides. Room electrical needs improvement. One switch turns on bathroom and other lights which can be disturbing for other persons in the room. These are minor things.
Okay 5.0
Pros: The restaurant attached to it. Food was good and staff were friendly.
Cons: The room was damp and the carpet was too old.
Excellent 8.0
Pros: Very clean
SCP Hilo Hotel - Hilo
Rated no. 8
8.2
Excellent 8.2
Based on 388 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
6.0
Location
8.1
Overall
8.0
Overall 8.2 Excellent
Based on 138 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
6.0
Location
8.1
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.2
Comfort
8.2
Location
8.7
Services
8.4
Staff
9.2
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
4.0
Staff
8.0
Cleanliness
7.9
Comfort
8.0
Location
7.9
Services
8.0
Staff
9.1
Cleanliness
8.1
Comfort
7.5
Location
7.8
Services
7.8
Staff
8.9
Cleanliness
8.9
Comfort
9.0
Location
8.4
Services
8.7
Staff
9.5
Cleanliness
8.8
Comfort
8.7
Location
8.1
Services
8.1
Staff
9.2

Excellent 10.0
Pros: I liked that it was cheap, clean, comfortable, and that Cynthia was so nice.
Cons: It feels tight for vehicles.
Poor 1.0
Pros: Location was great for shopping and marketing and Cynthia is a very sweet host.
Cons: Pictures were a little deceptive and needs to be updated. I thought I booked a B & B type establishment and expected breakfast.
Okay 5.0
Pros: Cynthia was very nice.
Cons: Room was cramped. Funky toilet and shower. Limited AC. Netflix only on TV.
Good 7.0
Pros: Friendly owner offered coffee for the morning after our stay of one night. The crosswind in our bedroom with a ceiling fan was enough to keep us cool at night while we slept. It was nice having a fridge and tv with Netflix in our room.
Cons: The property has parking, but be sure to rent a midsize to small car. Parking would be easier for you. Nobody can control nature, but the frog and his “her-pee” “her-pee” right outside our window is not my friend.
Excellent 9.0
Pros: Cynthia is a gifted host: outgoing, thoughtful, courteous and fun! She brings what I've come to recognize as the spirit of Aloha-- seeing you as you are and welcoming you as a friend! The layout of the inn with its hallways and sliding screen doors make it feel very cozy and private, even though there are multiple guest rooms on one floor. We loved our clean, comfy room (nice memory foam beds), the fun decor and welcoming shared dining room. Great location for visiting Hilo. We would definitely stay again!
Excellent 10.0
Pros: Our stay was wonderful. My room was comfortable, our host was incredibly friendly and helpful. She suggested many activities near the surrounding areas and had the right contacts for us to have a great time. The location is great, there are many shops and restaurants nearby.
Excellent 10.0
Pros: The Shaka Shak is incredible. A very home-like feel and Cynthia goes out of her way to make everyone feel welcomed. The bedroom was in great condition, beds were comfortable and the bathroom was clean. Cynthia even makes breakfast items if wanted and gives great local recommendations as well. Would recommend this to anyone staying in Hilo.
Excellent 9.0
Pros: Cynthia was very welcoming, very nice and helpful. We shared the bathroom with the other rooms but we could use it when needed.
Excellent 8.0
Pros: Good beds Bathroom Spacious Quiet neighborhood TV selection
Cons: Patio is slippery, needs some mat
Good 6.3
Pros: Very personable, 'home stay' like experience.
Cons: Shared bathroom. Not that close to downtown... although Hilo isn't very big so it's all relative.
Shaka Shak Garden Inn - Hilo
Rated no. 9
8.2
Excellent 8.2
Based on 138 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.0
Facilities
9.3
Location
8.5
Overall
9.3
Overall 8.0 Excellent
Based on 120 reviews
Cleanliness
8.2
Comfort
8.0
Facilities
9.3
Location
8.5
Overall
9.3
Cleanliness
7.4
Comfort
7.4
Location
8.1
Services
7.4
Staff
8.4
Cleanliness
9.3
Comfort
8.0
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.3
Comfort
7.8
Location
8.2
Services
8.0
Staff
8.8
Cleanliness
8.6
Comfort
8.9
Location
9.6
Services
8.9
Staff
9.3
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.8
Staff
9.1
Cleanliness
9.6
Comfort
9.6
Location
9.6
Services
8.8
Staff
9.6

Mediocre 2.0
Pros: We didn’t have the breakfast. Since we’re on vacation, we’d prefer to eat at an actual store. The location is great too. Quiet and convenient, close to stores and restaurants.
Cons: First of all, we couldn’t get ahold of them for the longest time. It was our check in time but no body was there to assist us. Called them over 10 times using 3 different phones and nobody answered. Squandered time waiting around for early 2 hours and had to bother the others who are staying there. We gave up and went out for dinner. When I called again after trying 10 more times, someone finally answered in a nonchalant voice. All the missed calls and they didn’t bother calling back..? Wow. They told me the room was ready so we headed back. They just told us the pin code and room number over the phone so we checked in ourselves. The first thing we noticed upon entering the room was the fact that it was a room for 2 when we had asked for a room for 3. There was one queen sized bed and that was it. Called the office, but nobody answered. Seriously? I was extremely upset, called a couple more times and looked around the facility when I finally found Robert who took care of us. We told him that we had reserved a room for 3. Then he tells us he can bring in a bed. Really? He really thought we want to be cramped up in that tiny room. I asked for a bigger room and he suggested that we can have another room that’s next to us. My friend was already in a bad mood and didn’t want to keep them waiting so I just said ok. He then had the room cleaned up and we had to kill time again until that was done. Afterward, we noticed that there was a big dead roach in the corner of our room and somebody’s used piercings on the table. When everybody’s obsessed right now with sanitizing and cleaning, they really just left somebody’s used piercings there. I didn’t do anything about it though; we didn’t want to waste time calling another 50 times. The shower room did not have shampoo or body soap and the WiFi did not work. My friends are moving away so it was our last trip together. Would have been nice if we could’ve stayed in one room instead of spending time in two separate rooms.
Okay 5.8
Pros: Nice location, easy check in, basic facilities, access to garden, shared kitchen, access to a secret beach in walking distance 2 minutes, laundry facilities
Cons: Matresses need replacement, broom and dust pan in would be helpful to get rid of the sand. Shared kitchen in the left building was old and DIRTY. (The one in the other building looked way better.) With little more efforts in maintenance and cleanliness it could be a perfect location. It does not need much money, just dedication.
Good 7.0
Pros: Very friendly host welcomed us when we checked in. Pleasant neighborhood with short walk to small beach. Close to town.
Cons: Very clean but not a charming space. The shared kitchen / "continental breakfast" was poorly stocked. No plates or bowls left at 8:30 am. One spoon left. No other cutlery. One piece of bread, a little fruit, two eggs left in the carton. Shower is part of the bathroom. No separation. Water all over floor and by sink and toilet when used. Nowhere to sit inside but bed or two hard wooden stools. Noise from other guest rooms, equipment, and planes flying low to/from nearby airport.
Excellent 8.0
Pros: The room was very comfortable and clean with good attention paid to details. The residential location is quiet with a small beach a short walk away. The onsite host is very courteous and helpful. The shared kitchen is great with all you will need for basic food preparation. In season, the orange tree produces delicious oranges.
Cons: The shared kitchen's dish drainer tray, counter surfaces and in particular gas cook top need more frequent (daily) cleaning by property staff. The addition of larger cereal/salad bowls would be helpful. Overall, the kitchen works quite well.
Excellent 9.2
Pros: Big room, they offer amenities in the bathroom, and you can use the kitchen to cook, including your own breakfast (they provide some food, you cook). Nice to fall sleep listening to the frogs.
Cons: You can’t walk to downtown.
Excellent 10.0
Pros: Alan was so nice and welcoming! Good vibes all around. The room was awesome and so clean! He provided breakfast and had towels, shampoo, conditioner and soap! Everything we needed. There was also a beach a few minutes walk down the street that is absolutely beautiful! I would highly recommend!
Excellent 10.0
Pros: Me and my wife we love this place. It’s made us feel like home not a hotel. The owner was very nice he had fruits for us in the kitchen. At night we sleep very peaceful cause all the birds and animals sound. I would love to come back here again. Highly recommended to stay here, if you want to feel like living on the island.
Good 7.4
Pros: The TV and Kitchen
Cons: Poor air conditioner needs to moved closer to the bed
Aarons Cottage - Hilo
Rated no. 10
8.0
Excellent 8.0
Based on 120 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.2
Facilities
8.3
Food
4.7
Location
8.6
Overall 7.9 Good
Based on 543 reviews
Cleanliness
8.5
Comfort
8.2
Facilities
8.3
Food
4.7
Location
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.5
Facilities
8.5
Food
6.5
Location
8.5
Overall
10.0
Cleanliness
8.3
Comfort
8.0
Location
8.7
Services
8.0
Staff
8.0
Cleanliness
8.4
Comfort
8.5
Facilities
8.2
Food
3.0
Location
8.2
Cleanliness
8.4
Comfort
8.2
Location
8.5
Overall
9.0
Services
7.9
Cleanliness
8.8
Comfort
8.7
Facilities
6.0
Location
8.7
Overall
6.0
Cleanliness
8.7
Comfort
8.4
Facilities
9.0
Location
8.9
Overall
9.0
Cleanliness
8.5
Comfort
8.2
Location
8.9
Services
8.1
Staff
8.4

Good 6.0
Pros: The view and location of the room were really nice but the room a bit small.
Cons: Room small and no cleaning room / the restaurant closed super early
Excellent 8.0
Pros: We loved the huge corner suite with views of the water and palm trees. The pillows were very comfortable
Cons: The room is old and worn, particularly the balcony and some of the furniture. At night, insects were coming in through underneath the balcony door.
Mediocre 2.0
Pros: Both Hilton¿s I¿ve stayed at were extremely understaffed which they apologized for but what managers should understand that if it¿s busy or not adequate staff is essentially more important then have one worker do 10 jobs and have guest not feeling
Cons: I¿ve stayed at the kings landing and Hilo both places had very apparent stains on the bed skirts /ac dirty / dusty window dirty and it was --- dollars which is is like staying at kings landing but it¿s much nicer area front desk was very welcomi
Mediocre 3.0
Pros: Every thing else was great.
Cons: We came in late and had no towels in room so we went to front desk and requested towels but was told we couldn’t get them until next morning.
Excellent 8.8
Good 6.0
Pros: The location was very nice. It has a very nice park next door for a morning run or stroll. We had a great server at the restaurant but the food was mediocre. The lobby is the most impressive part of the hotel. The rooms could use a little update.
Cons: It needed updating.
Excellent 10.0
Pros: Friendly service and extremely accommodating!!!! We had a wonderful staycation!!!!
Cons: As someone who works in the luxury hotel industry I have no suggestions or recommendations!!!! We were very pleased with our stay and will be returning!!!!
Excellent 10.0
Pros: Location and views of ocean
Cons: no
Good 7.7
Pros: Beautiful setting, friendly staff. Valets were top notch!
Cons: Facility is older and not well maintained. Lobby furniture was stained.
Excellent 9.0
Pros: Rooms were very nice in a good location. We did not want the tourist side of the island and this was a great place to stay. The service was good and the value was high for a property of this type on the islands.
Cons: It was crowded at check in times. Elevator waits could be long. Parking was difficult at times.
Good 7.0
Cons: Some of the staff either ignored me or were not that friendly.
Okay 4.0
Pros: location, and the history of it.
Cons: no complimentary breakfast, paid parking, no shuttle services, wish it had a hot tub.asked for a late checkout denied one.
Excellent 10.0
Pros: Valet parking attendants.
Excellent 10.0
Pros: Front desk women on point, fast, informative, approachable. Valet on time and efficient. Room quiet and beautiful view.
Cons: Pool was closed... which was a big bummer
Okay 5.0
Pros: Location
Cons: My first room smelled like vomit. When I called downstairs to switch rooms, they told me to come downstairs to pick up a new set of keys. They DID NOT tell me that I would be locked out of my room. At that point I had to wait for a security escort...
Excellent 8.0
Cons: The resort fees that hotel add to the stay
Excellent 10.0
Pros: Beautiful location, hotel extremely well maintained, staff super friendly, gift certificate for a blue Hawaiian was fun, the restaurant excellent, and prices great
Excellent 10.0
Pros: Best place to stay in Hilo. Good location and can walk to restaurants. Great view of the harbor and bay.
Cons: New resort fee.$ 30.00 / day
Okay 5.0
Pros: The outside view
Cons: The AC is terrible and very loud. The bar closes at 10pm and staff is removed from the customer experience.
Excellent 8.5
Excellent 8.5
Excellent 9.0
Pros: room size, view, cleanliness.
Cons: Parking was not acceptable. $20/night. No thanks. We took our chances on street.
Okay 5.0
Pros: I won't go again. House keeping is very poor. They don't have working thermostat. Staff is okay, nothing extra ordinary.
Cons: Housekeeping
Good 6.0
Pros: LOCATED NEAR AIRPORT
Excellent 10.0
Pros: I loved the amenities the staff the location the bar was nice and all the events there. I would definitely stay there again.
Cons: One day housecleaning dropped the ball and didn't come to the room until late. It looks like management corrected this issue however.
Okay 5.0
Pros: The beach views were amazing.
Cons: The room booked looked nothing like the pictures, much smaller.
Good 7.0
Pros: Location and staff was great. The renovation was new and the room were clean.
Cons: The room closets were very small infact the room is perfect for 2 people, no more.
Good 7.0
Pros: Great rooms and great bell and valet staff.
Cons: Restaurant service is terrible. Billing irregularities.
Excellent 8.0
Pros: Location next to Japanese Park, and the ocean.
Cons: Got a no view room and was disappointed I wasn't given the opportunity to have a balcony ocean view room. I would have paid extra to get that type room but was never given the opportunity.
Okay 5.0
Pros: Close to where we wanted to be.
Good 6.0
Pros: remodeled rooms were clean and comfortable. location was good.
Cons: wasn't able to get a good night's sleep - room was too warm and AC didn't cool it down. A little overpriced
Good 6.0
Pros: I’ll start with the positives. The hotel was clean, friendly receptionist and an easy check in. But the parking was a nightmare. There isn’t nearly enough space for everyone so you end up having to park a ways away from your car, the elevators are slow, the toilets in your room look like something from a public restroom and are super loud and the restaurant doesn’t have very good food and the help was rude. The hotels surrounding this one aren’t nice at all either.
Good 6.0
Pros: Nice room with ocean view and big open lobby. Front desk was really nice.
Cons: Lack of parking space in the evening. $12 drinks too expensive. Room could been cleaner. Need fixing in the toilet room behind the toilet due to tile falling apart. Bed too soft. And worse thing was that the air conditioning was to freaking loud!!
Excellent 10.0
Pros: Awesome location on water front.. We were able to get prechecked and on request, got a couple of hours extension at no charge..
Good 7.0
Pros: We had a beautiful ocean view room with a balcony. The hotel lobby has been redone beautifully and has plenty of seats to relax and view the ocean.
Cons: The Naniloa does need to work on their staffing. The front desk does not acknowledge guests and speaks abruptly when helping. Also the housekeeping department needs to communicate better. New paint in rooms already chipping off.
Good 7.0
Pros: The staff and all the employee's were very courteous. I also liked the overall location.
Cons: I had one issue that was never resolved.The AC did not work at all. the first 2 days no pwr.the next day they said it was fixed but made such a loud noise I was never able to turn it on.Again I reported this to front desk.i left on 25th and it never worke
Okay 4.0
Pros: Bay view
Cons: The pictures were deceiving. The hallways were dirty, smelled funny and in need of a renovation. I did not expect the he'll to be in such poor condition for being a Hilton and costing as much as it did
Excellent 8.2
Pros: The staff was very polite and attentive.
Cons: There was some construction going on outside and nothing was mentioned before hand on your web site. Had I been informed before hand I would have requested a room away from the noise or booked another hotel. (Maybe that's why nothing was said.)
Good 6.0
Pros: Location was excellent. On the water with views of the ocean from the room.
Cons: Parking was a challenge. When you had to park away from the hotel there no lights. Air conditioner was had to control.
Good 6.0
Pros: Clean feel
Cons: NO VALET AND NOT ENOUGH PARKING. Huge flaw. Makes no sense
Mediocre 3.0
Pros: 1. Location 2. Management 3. Bell person (who moved us) Very professional and caring made the difference in our stay. We want to thank them.
Cons: Swimming Pool was out of order, could not use and when the pool was Working it was to dirty to use. The receptionist was very unprofessional and not helpful at all and not caring to help customers.
Excellent 8.7
Good 7.7
Pros: The room was nice, no real complaints about it or the hotel. Except. There was a metal clanging from the elevator that is right beside the room. It's loud and wakes you up. It needs to be addressed. Perhaps it's already in the works.
Poor 1.0
Pros: Good location
Cons: They were in the process of a major remodel.there was too much construction noise to enjoy time by the pool. Restaurant was closed and a temporary room was used. Poor food quality. I would not have chosen this place if they had disclosed the remodeling.
Excellent 8.6
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton - Hilo
Rated no. 11
7.9
Good 7.9
Based on 543 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.5
Facilities
8.5
Food
10.0
Location
9.2
Overall 9.1 Excellent
Based on 6 reviews
Cleanliness
9.2
Comfort
9.5
Facilities
8.5
Food
10.0
Location
9.2
Cleanliness
10.0
Facilities
8.5
Food
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
8.8
Comfort
9.4
Location
8.8
Services
8.8
Staff
9.4
Cleanliness
8.8
Comfort
9.4
Location
8.8
Services
8.8
Staff
9.4

Excellent 9.0
Pros: Breakfast was a full continental, serve-yourself buffet with good variety. Location across the street from the ocean was very nice, and why I picked it. Swimming in the little pool every night was awesome. It's so very quiet & dark I slept wonderfully. The hosts were fun, welcoming, helpful and very accommodating. I fully enjoyed talking with them. I was visiting a friend in the same subdivision (Hawaiian Paradise Park) and this place was the perfect solution.
Cons: Cell reception wasn't good, but I know that part of the island has bad coverage. I had to leave my room to make a call. Price was a little spendy, but I still think it was worth it, for my circumstances.
Excellent 10.0
Pros: The hospitality is great!
Excellent 9.0
Pros: Owners were very friendly Enjoyed the breakfast on the porch with the ocean in view !!
Cons: Nothing !!
Excellent 10.0
Pros: It’s close to Hilo airport.
Good 7.0
Pros: The room was clean and bed comfortable. There was a picnic basket, small fridge and microwave . We used everything! Well thought out
Cons: The breakfast was just ok. All from Costco. The coffee was not weak but certainly not strong. We did enjoy eating on the lovely lanai with ocean view!
Excellent 9.7
Ala Kai Bed & Breakfast - Keaau
Rated no. 12
9.1
Excellent 9.1
Based on 6 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.7
Location
8.9
Overall
6.5
Services
7.6
Overall 7.8 Good
Based on 192 reviews
Cleanliness
7.8
Comfort
7.7
Location
8.9
Overall
6.5
Services
7.6
Cleanliness
8.2
Comfort
8.0
Location
9.2
Services
7.7
Staff
9.0
Cleanliness
6.8
Comfort
6.6
Location
8.2
Services
6.1
Staff
7.0
Cleanliness
7.1
Comfort
7.1
Location
8.6
Services
7.0
Staff
7.8
Cleanliness
8.0
Comfort
7.8
Location
9.0
Overall
6.5
Services
7.8
Cleanliness
8.2
Comfort
7.9
Location
8.6
Services
8.3
Staff
8.0

Excellent 9.0
Pros: Spectacular building located in downtown hilo within walking distance of the beach, local shops, restaraunts, parks, and public transit.
Cons: Nothing
Excellent 9.0
Pros: The building located in downtown hilo was close to stores, restaraunts and the beach. Farmers market down the Street is daily and the scenery is spectacular and within walking distance of Liliʻuokalani park and gardens
Cons: Nothing
Excellent 8.0
Pros: Staff
Cons: No a/c
Excellent 8.0
Pros: A woman traveling alone and staying in a hostel in Downtown Hilo, I appreciate the entry security system, and the attentiveness of the Staff to my safety, comfort and enjoyment.
Cons: Better lighting of the common area would enhance the historical charm and iconic beauty.
Okay 5.0
Pros: The hostel is directly in town, near tones of resturants and bars. You have street parking available - no off street parking (so, check the hours). Friendly staff and easy check-in. Free hot coffee every morning which was nice. We had double bedroom which was super spacious and clean, but furniture were super old.
Cons: It is an very, very old building and is a bit run-down. The kitchen was almost non-existent (they had no dishes available), the stove was in bad shape and it was a bit dirty. The bathroom was fairly clean (surprisingly), however your had cockroackes everywhere in the showers. The mattreses were not comfortable...just cheap and old.
Good 7.0
Pros: The old vintage wood and the interior design was very warming and I loved it. Very friendly staff and accommodating. Comfortable and good location
Good 7.0
Pros: Athmosphere Location Interiors
Cons: It's hard to find They want Covid negative proof papers, which they didn't say anywhere so I didn't know that I should bring it, fortunately I had something in my phone.
Hilo Bay Hostel - Hilo
Rated no. 13
7.8
Good 7.8
Based on 192 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.4
Facilities
5.6
Food
4.7
Location
8.6
Overall 7.5 Good
Based on 1,379 reviews
Cleanliness
7.8
Comfort
7.4
Facilities
5.6
Food
4.7
Location
8.6
Cleanliness
5.6
Comfort
3.5
Facilities
4.0
Location
7.6
Overall
5.6
Cleanliness
7.8
Comfort
7.5
Location
8.7
Services
6.9
Staff
8.3
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
7.7
Comfort
6.5
Facilities
5.7
Food
4.7
Location
8.7
Cleanliness
7.8
Comfort
7.3
Location
8.5
Overall
8.0
Services
6.8
Cleanliness
7.6
Comfort
7.5
Location
8.6
Services
7.0
Staff
8.2
Cleanliness
7.8
Comfort
7.6
Facilities
6.8
Location
8.6
Overall
7.6
Cleanliness
7.7
Comfort
7.4
Location
8.7
Services
6.9
Staff
8.1

Excellent 8.0
Pros: Close yo the shopping mall and it would be better if you guys have a cafeteria or small snack bar😍
Good 7.0
Pros: The entire staff was excellent and so friendly the rooms were super clean. Our beds were super comfortable. It was right on the ocean and near everything. 10 min to Rainbow falls. 15 min the the Beautiful Hawaiian botanical gardens. 5 min to the farmers market. We would stay again.
Cons: Nothing really it is a older property so if you must have fancy probably won’t be for you. If you want affordability great place.
Excellent 10.0
Pros: A great deal!
Excellent 10.0
Pros: Had a great view of the ocean. Lots of room and a kitchenette. Staff was very friendly and helpful. Would stay here again.
Cons: Nothing
Excellent 8.0
Pros: Friendly service. Cool, breezy rooms.
Excellent 8.0
Pros: Room was better than I expected. Clean, lots of space, comfortable bed and a sea view. Very close to Lili'uokalani gardens and Suisan fish Market.
Cons: Looks in need of a little love as you drive onto the parking lot.
Excellent 8.0
Pros: friendly staff
Cons: businesses nearby are closed
Excellent 9.0
Pros: Convenient located
Cons: No A/C, fans were a little loud.
Excellent 9.0
Pros: It was the most comfortable bed ever! The outside is very dated, but the room was modern and very clean. The room had a microwave and a good sized refrigerator.
Cons: There was no air conditioning. It wasn't really needed, but would have been nice.
Excellent 8.0
Excellent 8.0
Pros: Location
Cons: Staff could have been more accommodating. Security guard was very helpful.
Okay 4.0
Pros: Close to beach and airport
Cons: No air conditioning, old carpet in tropical environment. No way to lock the deadbolt if you were not in the room. Hotel was barely above motel quality.
Good 6.0
Pros: Location was the only plus for the hotel
Cons: Overall cleanliness, did not service our room for 3 days, roomed smelled like vomit when we got into it. No air conditioning made the dinginess and smell worse.
Good 7.0
Pros: proximity to bay, park, and restaurants
Cons: was not as clean as I'd hoped we were provided with wifi information by the front desk but could not connect. Routers in the hallway were not effective.
Excellent 8.0
Pros: Nice location near the water, clean room, nicely vintage, close to airport. Staff was very nice and took the trouble to answer my questions. They were also there late to check us in and took COVID restrictions seriously, much appreciated.
Cons: There were many "no trespassing" signs posted outside the office - confusing after series of long flights. No phone in the room, so had to contact front desk in person during limited hours. Room numbers hard to see at first. Wifi was unreliable.
Excellent 9.0
Pros: Ocean view, corner windows and great view
Cons: No elevator and no air condition
Excellent 10.0
Pros: It was reasonable price for the room.
Excellent 9.0
Pros: Staff was very helpful. We checked into this hotel because it was close to the hospital that one of our family members admitted for emergency for a few days.
Cons: This facility & set up is more like an island style motel , not a brand name style resort setting for sure. No food or restaurant on site.
Excellent 8.0
Pros: Good location, nice pool. Close to Reeds Bay Park. They did move us to a unit at the far end within a stones throw of the sea! That was really nice! Housekeeping staff were Great!
Cons: Just happened to come when it was really Hot & Humid. No A/C so wasn’t really comfortable till night time.
Poor 1.0
Pros: I didn't like anything about that hotel. As a matter of fact, after visiting the room, I de used to go stay elsewhere. It was the worst hotel I have ever set foot in. EXTREMELY disappointed.
Cons: EVERYTHING!
Excellent 8.0
Cons: There was a coffeemaker in the room but no coffee. Inexpensive price, so can't expect more than a clean, comfortable room.
Okay 4.0
Pros: The staff were great.
Cons: No air conditioning.
Excellent 9.6
Good 6.0
Pros: Nice location close to the volcanos national park and the Akaka state park. Many great restaurants nearby.
Cons: The door lock looked as it had been cracked open not long time ago. It seemed unsafe to leave anything valuable in the room. Mosquitos around, remember to have your spray at hand.
Mediocre 3.0
Pros: Location and kitchenette
Cons: No A/C!!!! The lighting coming Into the room made it hard to sleep at all.
Poor 1.0
Pros: Regular refrigerator although this should not be classified as "kitchenette" unit
Cons: This is a ONE STAR property. No air conditioning, 2 portable fans blowing around hot humid stale musty air, outdated fixtures, no elevator. The star rating (which many of us rely upon) needs to be corrected to reflect what this property really is.
Okay 5.0
Pros: Daily good service (clean) Night time security man present
Cons: Need ac
Poor 1.0
Cons: The room was filthy, there was no a/c. Staff was rude and unhelpful. The bugs in the room were so bad that I ended up checking out after only being there a couple of hours and went to another hotel. I would not recommend this place to anyone.
Good 7.0
Pros: The staff were so nice. They made us feel very at home! The view from this hotel is phenomenal.
Cons: The room itself was small and outdated, and had no air conditioning. It would have been a fantastic 2.5 or even average 3 star hotel, but listed at a 4 star hotel I expected at least to have air conditioning.
Excellent 8.0
Pros: Location
Cons: Under renovation
Excellent 8.0
Pros: Location
Cons: I had to go to the office two different nights due to a domestic situation belie us
Mediocre 2.0
Pros: Location and ocean view from room. The bed was comfortable enough.
Cons: Needs updating. No screen on window that opened to ocean side and the screen door on the lanai had a large hole. Not sure if we had to worry about flying insects. There was an odd smell in the room - deodorizer or bug killer? No coffee for coffeemaker.
Excellent 9.0
Pros: Our expectations were pretty low based on reviews and cost relative to other hotels in the area, but we were quite pleased with our experience. We just needed a clean, quiet place to spend one night and it delivered.
Cons: Our room did not have a dead-bolt on the door. It appeared that was the exception rather than the rule
Okay 4.0
Cons: No air conditioning
Excellent 8.0
Pros: Blinds door to let in fresh air from the sea. Rock and waves right outside my window. See sun rise from my balcony. Location and staff. Has everything in the room, refrigerator, microwave, even an electronic frying pan, if you want to cook.
Cons: No AC. Could be hot during day time. And not sure how come it is listed a 4 star hotel. It is not, more like a great 2.5 star. If feels like a dorm with friendly managers. Ants biting in the middle of the night. No restaurant on site.
Okay 5.0
Cons: No A/C. Location is a little rough. Hotel is very old. Nothing special or fancy.
Excellent 8.0
Pros: Price and location hard to beat.
Cons: No A/C but several fans and an ocean breeze.
Excellent 9.4
Pros: Location was great Quiet rooms. Clean.
Cons: Walk up steps only, but was told before I went there No elevator or a/c, but was told before I went there.
Excellent 8.0
Pros: Very clean and exactly what it stated
Cons: Beds outdated, mattress not comfortable
Good 7.0
Pros: Location
Cons: Parking spots limited. Also coffee u have tho ask not in the room. Also lobby needs renovation
Mediocre 2.0
Cons: the door tonour room had been previously kicked in and had been improperly repaired.
Okay 5.0
Cons: Hotel was clean but building and condition of rooms could be better. Pool area under renovation
Okay 4.0
Cons: No AC.
Poor 1.0
Pros: The location was prime!
Cons: There was no A/C! The overall hotel looks old and run down
Good 6.0
Pros: Location
Cons: Old needs updating
Excellent 9.1
Pros: Although the decor is a little dated, everything is well cared for and the room was SO CLEAN and so tidy when we came in! The bed was comfy, the staff was personable, and I got to watch a sea turtle munching on algae from the back staircase.
Cons: The WiFi was really spotty in our room, and the network wasn't password protected. The shower head was meh. Other guests were a little loud in the afternoon but they quieted down well before bedtime.
Good 7.9
Excellent 9.4
Pros: Good price
Cons: No elevator...
Okay 5.0
Pros: Clean, great view, quiet, reasonable prices.
Cons: No phone, no elevator, no garbage can in room, limited parking. 1960s room key access, limited or low signal Wifi.
Good 7.0
Pros: Location / bay view
Excellent 8.2
Pros: Clean and pleasant staff.
Mediocre 2.5
Pros: Room smelled bad. Hard bed. Unfriendly staff.
Poor 1.0
Pros: The pool was minuscule but clean.
Cons: No AC and it was 88 degrees. The hotel felt like it was in a Cold War concrete bunker. The door had no deadbolt or peephole (though some others did, some did not). Shower was very poor - very weak water pressure and sometimes water would simply quit.
Good 7.0
Pros: Staff was very helpful and friendly
Cons: Hard to park at night
Good 7.0
Pros: Location was great!
Cons: Hotel did not have AC. Needed to open window and turn on ceiling fan.
Okay 4.0
Pros: It was cheapish. That's about it
Cons: Very small rooms. No lift. No aircon. Very dated. Airport noise. Wouldn't recommend.
Excellent 8.2
Pros: The woman at the reception desk when we arrived was full of the aloha spirit and very helpful. Location overlooking the bay was pretty.
Cons: The hotel was worn and had seen better days.
Hilo Reeds Bay Hotel - Hilo
Rated no. 14
7.5
Good 7.5
Based on 1,379 reviews
Details
Reviews

Cleanliness
7.0
Comfort
6.4
Facilities
7.1
Location
8.0
Overall
7.7
Overall 7.1 Good
Based on 179 reviews
Cleanliness
7.0
Comfort
6.4
Facilities
7.1
Location
8.0
Overall
7.7
Cleanliness
6.9
Comfort
6.5
Location
7.9
Services
6.4
Staff
8.2
Cleanliness
5.0
Comfort
6.0
Facilities
5.5
Location
9.0
Overall
6.0
Cleanliness
6.8
Comfort
6.3
Location
7.9
Services
6.4
Staff
8.2
Cleanliness
7.4
Comfort
6.7
Facilities
9.0
Location
8.0
Overall
10.0
Cleanliness
7.4
Comfort
6.7
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
8.1
Comfort
6.9
Location
8.3
Services
6.9
Staff
8.3

Poor 1.0
Pros: Bed was comfortable
Cons: Door was opened when i was sleeping. Tiolet leaked at base Shower wiit working while soaping up. Was told i would only be charged $50 for the stay, but was charged $70 TV didnt work
Good 7.0
Pros: First they offer for breakfast fresh fruit, pastry ,coffee. The location is great. 10mins from Hilo Airport. The gardens are beautiful. And for $12 they do a load of laundry.
Cons: Well the bed was so so
Excellent 8.0
Pros: The bed was comfy. Room was very comfortable.
Cons: The window was broken. Couldn’t lose it
Poor 1.0
Cons: Dirty and old place
Excellent 9.0
Pros: The property is beautiful and vibrant with plants all around. The room is very clean and tidy. The staff was very friendly and made our stay even better.
Okay 4.0
Pros: one of best breakfasts ever
Cons: Mechanical Noise entire night under floorboards and was not explained except that problem could be bamboo.
Good 7.0
Pros: Helpful staff, good location.
Cons: Appreciated being able to move down the hall when very loud guests moved-in next door & vibrated our walls with their music & yelling.
Good 7.0
Pros: Very homey and friendly. Great views, ocean and garden. Great breakfast!
Mediocre 3.4
Pros: Location except it did not feel safe there
Cons: In great disrepair
Excellent 9.1
Pros: Breakfast is fresh! Thoughtful staff! Would definately stay again.
Excellent 10.0
Pros: The old fashion Hawaiian atmosphere
Cons: I little challenge trying to adjust the perfect water temperature for the shower
Good 7.0
Pros: 10 minutes walk from town, relaxed ambient, hippy-like environment is great with meeting interesting people and getting suggestions on places to visit. Serves interesting continental breakfast items. Surrounded by flowering ginger plants.
Cons: Room was small, dim and not too clean, and people walking outside on the wood corridor can be loud.
Okay 5.0
Pros: The location
Cons: The WiFi was only available in the Lobby.
Wild Ginger Inn Hotel - Hilo
Rated no. 15
7.1
Good 7.1
Based on 179 reviews
Details
Reviews

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