Worst attempted car rental ever. The company is completely corrupt. You find yourself in a booth, where only one person is allowed, talking to a screen, where agents apparently trained to rip you off confound you. Price for paying for possible tolls is outrageous. Lies about whether you can rent a car in Texas with a Texas driver's license and no regular car insurance (because we don't currently own a car) when third-party insurance covers that issue. Never ended up renting us the car. Said we had to get a refund from the source where we found York. I could go on... The matter is now in dispute...
This place is terrible. There was nobody at the location there were 2 other groups there waiting for a car they both said they were waiting for over an hour. I called the number and the person who answered wanted me to text her my personal information cause their system was down. We left and went to hertz
The address is wrong on Kayak. Cost me extra Uber to find the company. The car was not equivalent to a Honda CR 5. I have never heard of a car rental with no refunds. 30 minutes after making the reservation I realized it was at the wrong airport in Houston. I called Kayak and York with no refund policy and got no refund. Cost me extra Uber to get to the right airport. Kayak did not make the refund policy clear and did not make the differential between the two airports clear. The new car rental place of business is a mess, nothing more than an empty warehouse. After explaining my dilemma to the people at the place of business the people were unapologetic and rude. I will not rent with Kayak again, I am a stockholder of Expedia, I am sorry I tried your site.
First called several times the phone number to arrange the pickup when I was at the assigned location, no one answered. Then, after several attempts someone answered and said they just closed the shuttle at 6pm, without any notification and knowing I was arriving. Since they were not able to provide me the service, tried to cancel it and the AI bot just mentioned was not possible and then the live representative say they need to verify with the York location what I was reporting and to wait several days for just an answer, extremely poor Customer service, resolution and experience. Will never go ahead and trust a service with Kayak.
Wait time for pick up at the airport was extremely long. Tha rental place had only one man rin pick up and drop off. The rental place is being run from an hotel lobby which looks awkward to me. I had 2 flat tires which made it impossible to move, on calling the rental, they told me to call my insurance company because towing assistance wasn't part of the contract, so, incase you rent from York Car Rental any problem you encounter during the duration of your rental is entirely yours. The usual practice that the rental place will send you another vehicle as replacement is out of it at York. I had to spend additional $320 out of pocket to tow and replace the tires🙁🙁🙁. Even with this experience, I will give kudos to the Driver, who is an amazing guy 👍🤝.
